Is LegalOn Down?

Between approximately 04:41 and 07:00 (GMT) on Tuesday, August 4, 2026, an issue occurred that prevented users from signing in to the Add-in on the Word desktop app. The issue has now been resolved, and the service is available for normal use. We sincerely apologize for any inconvenience this may have caused. --- [2026-08-04T06:20:27.661Z] (investigating) We are currently aware of an issue where users are unable to sign in to the add-in on the Word desktop app. If you are already signed in, you can continue using the add-in as usual. We are investigating the cause and working to restore normal service as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience.

We're monitoring an issue where the LegalOn Add-in pane failed to load in Word for the web for some customers. As of August 5, 2026, we've confirmed that the add-in is now functioning properly on Microsoft's platform. If you're still experiencing issues with the add-in not launching, please log out of LegalOn and log back in. This should resolve the issue. We'll continue to monitor the situation and will update this page if any further issues arise. Workaround: Log out of LegalOn and log back in. If the issue persists, please use the standard web editor or the Word Add-in Desktop application to continue working with LegalOn. --- [2026-07-27T21:24:11.624Z] (identified) We're investigating an issue where the LegalOn Add-in pane fails to load in Word for the web, even after refreshing the page or reopening the document—for affected customers. While the pane occasionally fails to appear initially, it typically resolves with a page refresh or document reopen. However, we're now tracking reports where neither of these steps resolves the issue. We've identified this as likely a Microsoft-side issue and LegalOn team is actively working with Microsoft to resolve this and will provide updates as we learn more. We apologize for the inconvenience and appreciate your patience. Workaround: First, try reloading the page or reopening the document. If the add-in pane still doesn't appear, please use the standard web editor or the Word Add-in Desktop application to continue working with LegalOn. --- [2026-07-23T17:50:42.824Z] (investigating) We're investigating an issue where the LegalOn Add-in pane fails to load even after refreshing the page or reopening the document in Word for the web for affected customers. We apologize for the inconvenience and appreciate your patience. While we work on a fix, please use the alternatives below to continue your work. Workaround: Please use the standard web editor or the Word Add-in Desktop application to continue working with LegalOn.

Customers using Google Chrome (version 150) were experiencing the following issues: - Unable to run a Review in Microsoft Word for the web - Unable to use LegalOn Assistant to apply edit instructions to a contract in Microsoft Word for the web All features are now working normally. We sincerely apologize for the inconvenience. --- [2026-07-06T16:46:26.180Z] (identified) We've identified an issue affecting the Review and LOA features in Word for the web when using Chrome v150. This issue does not impact other browsers or desktop applications. Temporary Workaround: Please use one of the following alternatives: 1. Microsoft Edge 2. Word desktop app 3. Standard web editor We are actively working on a permanent fix and will update this status as soon as it's available. Thank you for your patience.v150 Compatibility Issue – Word for Web