LegalOn Outage History
11 incidents recorded over the last 365 days, 9 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded LegalOn Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Aug 4, 2026 | Unable to sign in to the add-in on the Word desktop appBetween approximately 04:41 and 07:00 (GMT) on Tuesday, August 4, 2026, an issue occurred that prevented users from signing in to the Add-in on the Word desktop app. The issue has now been resolved, and the service is… | 54 min | Resolved |
| Jul 23, 2026 | Word for the Web Add-in Pane Not Loading for Affected UsersWe're monitoring an issue where the LegalOn Add-in pane failed to load in Word for the web for some customers. As of August 5, 2026, we've confirmed that the add-in is now functioning properly on Microsoft's… | — | Investigating |
| Jul 6, 2026 | Chrome v150 Compatibility Issue – Word for the webCustomers using Google Chrome (version 150) were experiencing the following issues: - Unable to run a Review in Microsoft Word for the web - Unable to use LegalOn Assistant to apply edit instructions to a contract in… | 15h 20m | Resolved |
| Jun 4, 2026 | Intermittent Failures Affecting Word for the WebThis issue has been resolved. The problem was caused by an update from Microsoft that temporarily affected how LegalOn retrieves file content in Word for the Web. Microsoft rolled back the change on June 8, 2026 at… | 122h 21m | Resolved |
| May 27, 2026 | Degraded performance issue affecting AI Revise in the Word Add-in and Word for the WebThe issue affecting AI Revise performance in the Word Add-in and Word for the Web has been resolved. Functionality and performance have returned to normal levels. Our monitoring confirms the fix is stable, and users… | 3h 28m | Resolved |
| May 26, 2026 | LegalOn Assistant may not reference newly added files across editorsThe issue where files added in LegalOn Assistant may not appear in or be referenced by the assistant in certain editors has been resolved. Functionality has been restored in the following environments: • Contract… | 18h 16m | Resolved |
| May 19, 2026 | AI Revise Issue in Word Add-in and Word for the WebThe issue causing inconsistent AI Revise behavior in Word Add-in and Word for the Web has been resolved. Our monitoring confirms the fix is stable and functionality has been restored. | 3h 15m | Resolved |
| Apr 28, 2026 | AI Revise cannot be executed on contracts with tracked changes in the Word Add-inThis incident has been resolved. | 9h 5m | Resolved |
| Apr 27, 2026 | AI Revise Issue in Word Add-in Online and Native AppIssue Resolved: AI Revise in Word Add-in Online and Native App | 4h 30m | Resolved |
| Feb 6, 2026 | Microsoft Word Add-in Does Not LoadThis incident has been resolved. | 170h 37m | Resolved |
| Jan 18, 2026 | Scheduled Maintenance NoticeThe scheduled maintenance has been successfully completed. All LegalOn features are now available. Thank you for your patience and understanding. | 2h 0m | Scheduled |
Hear about the next one while it is open
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How to Read This LegalOn Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before LegalOn acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single LegalOn outage in this window ran 7d 2h, against a mean recovery of 1d 10h. If you depend on LegalOn in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.