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Is Lightspeed Down?

SaaSLive status, outages, and incident history

Degraded. Lightspeed is up but having problems.

Lightspeed is reporting degraded performance as of September 25, 2026. Expect slower responses or more errors. The affected components are listed below.

DegradedChecked just nowLive · 60s while moving2 active incidents

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How we know: the official Lightspeed status page, PulsAPI's own check (every 60 seconds while one is moving, every 5 to 20 minutes while it is stable), and outage reports from engineers. How PulsAPI monitoring works

Lightspeed Component Status

2 of 87 Lightspeed components are impaired. Worst problems listed first.

2partial outage85operational
NuORDER (B2B) » The Brand Platform
Partial Outage
NuORDER (B2B) » The Retail / Assortment tool
Partial Outage
Genesys IT Operations » Genesys API's
Operational

84 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Genesys IT Operations » Genesys Server's, Genesys IT Operations » Interface, Lightspeed eCom (C-Series) » Lightspeed eCom, Lightspeed Golf » Business Intelligence, Lightspeed Golf » House Accounts, Lightspeed Golf » Marketplace, Lightspeed Golf » Mobile Apps, Lightspeed Golf » Partner API, Lightspeed Golf » Tee Sheets, Lightspeed Loyalty » Dashboard, Lightspeed Loyalty » Hospitality Integration, Lightspeed Loyalty » Retail Integration, and 72 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Lightspeed Outages & Incidents

Incident history from the official Lightspeed status page, including resolution updates.

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.18.0Scheduled for Sep 29, 2026 · 1h 0mScheduled

<b>Update Time:</b> Tuesday, September 29 at 15:00 AEST <b>Update Process:</b> Your POS will automatically update after 15:00 AEST. <b>NEW</b> - The new Orders screen in POS shows which orders are due soon, so your team can see what needs attention. You can opt in and switch back to the current screen at any time. <b>IMPROVED</b> - On-account invoices sent by email now show the full sale number, making it easier to match each invoice to the right sale. - Back Office Purchase reports now load more reliably when you filter by category and tag. <b>RESOLVED</b> - Fixed an issue where retrying a Lightspeed Payments transaction while it was still processing could start a second payment. - Fixed an issue where POS could stay locked after a refund in Local mode if the payment terminal did not respond. - Fixed an issue where Back Office asked customers on legacy annual plans to upgrade. <b>MORE PRODUCT UPDATES</b> For the latest feature announcements, visit <a href="https://updates.kounta.com">Lightspeed Product Updates</a>. <b>IN CASE YOU MISSED IT</b> Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your <a href="https://my.kounta.com">Back Office dashboard</a> for more details.

Brand Portals - OutageStarted Sep 25, 2026Investigating

Our Engineering team has identified the issue affecting the NuORDER Brand platform and service is currently being restored. Some users may still be impacted as this process in ongoing. --- [2026-09-25T09:42:06.903-04:00] (identified) We are aware of an ongoing issue utilizing NuORDER Brand portals at this time. Our Engineering team is actively working to resolve the problem as quickly as possible. This page will be updated as soon as service is restored, we apologize for the inconvenience.

Brand Portals - Degraded PerformanceResolved Sep 23, 2026 · 13 minResolved

Our Engineering team has identified and resolved a recent issue impacting performance of the brand platform for some users. The site is performing as expected once again and we will continue to monitor for any future degradation. --- [2026-09-23T11:47:09.026-04:00] (investigating) We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime

Lightspeed Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Lightspeed incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history49 days observed
Aug 8100.00% average · 6 days with incidentsSep 25

Live Lightspeed Outage Reports

Problems reported by engineers using Lightspeed. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Lightspeed problems reported yet.

Are you seeing Lightspeed problems too?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Lightspeed

Lightspeed publishes a public status page at status.lightspeedhq.com covering 100 components, including Retail POS, Lightspeed eCom (Europe) and Dashboard. PulsAPI tracks Lightspeed outages, degraded performance and incident history in real time, alongside the rest of your SaaS stack.

Over the past 30 days, PulsAPI has measured Lightspeed uptime at 100.00%. Response times, incident history, and SLA tracking for Lightspeed are available on the PulsAPI dashboard.

Lightspeed Status FAQ

Is Lightspeed down right now?

The verdict at the top of this page comes from the latest poll of the official Lightspeed status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead.

What should I do if Lightspeed is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Lightspeed recovers.

How do I check Lightspeed uptime history?

PulsAPI tracks Lightspeed uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Lightspeed changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Lightspeed outages?

PulsAPI reads the official Lightspeed status page. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email within seconds of detection.

Does PulsAPI track individual Lightspeed components?

Yes. PulsAPI monitors 87 individual Lightspeed components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Lightspeed goes down?

Yes. Create a free account and subscribe to Lightspeed: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Lightspeed to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Lightspeed problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Lightspeed?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Lightspeed plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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