Lightspeed Outage History

110 incidents recorded over the last 365 days, 79 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Lightspeed status100.00% uptime history

Every Recorded Lightspeed Incident

Lightspeed incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 28, 2026Restaurant O-Series: Accounting Integration DelaysThis incident has been resolved.141h 28mResolved
Oct 27, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.19.0The scheduled maintenance has been completed.1h 0mScheduled
Oct 26, 2026Delayed Hospitality payout reportingThe payment reports have synced, and details are now available.5h 6mResolved
Oct 23, 2026Lightspeed Retail (R/C-Series) Latency or outageThe incident is resolved on the Cloudflare side5h 2mResolved
Oct 23, 2026Slowness on C-Series webshops in EuropeThis incident has been resolved.2h 11mResolved
Oct 22, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.18.5The scheduled maintenance has been completed.30 minScheduled
Oct 21, 2026Statement on PHP vulnerabilitiesLightspeed has completed the deployment of security updates across all products in response to the recently reported PHP vulnerabilities. All services should be available at this time.45h 17mResolved
Oct 20, 2026Restaurant O-Series: Brief API degradationOur team were alerted by a small group of customers that our API had some degradation between 5:17PM and 5:29PM AEDT. This has been isolated to a scaling issue and resolved, most online orders would have succeeded with…-56 minResolved
Oct 17, 2026Delays - Sales history lagThe sales history delays have been resolved.5h 26mResolved
Oct 16, 2026Store credit issue causing sale errorsThis incident has been resolved.29 minResolved
Oct 16, 2026LS Pay Payment processing degraded for R-series, C-series and few L-seriesThe issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.87h 28mResolved
Oct 14, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.18.3The scheduled maintenance has been completed.1h 0mScheduled
Oct 12, 2026Lightspeed Restaurant (O-Series): Scheduled Maintenance - Reporting and InsightsThe scheduled maintenance has been completed.1h 0mScheduled
Oct 9, 2026Unable to process charges for golfers at some clubsThis incident has been resolved.9 minResolved
Oct 7, 2026Payments approved but not syncing to POS/ Not closing tables.The issue is now resolved.23 minResolved
Oct 7, 2026Lightspeed Restaurant (K-Series)This incident has been resolved.46h 34mResolved
Oct 6, 2026Lightspeed Retail (S-Series) - BridgePayThe third-party partner has resolved the issue. Transactions are now being processed normally.39 minResolved
Oct 1, 2026Stale/Missing Data in Backoffice ReportsThe issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been…23h 28mResolved
Oct 1, 2026Issues with Online orders and stale reportsThis issue is now resolved.9h 18mResolved
Sep 30, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.18.0The scheduled maintenance has been completed.1h 0mScheduled
Sep 29, 2026Lightspeed Retail (X-Series): Retail POS iOS CrashesThe issue has been resolved.1h 30mResolved
Sep 25, 2026Purchase Order Variant Selector Not AppearingA fix has been applied. You need to refresh the Inventory > Purchase Orders page and the variant selector will render as intended.7 minResolved
Sep 25, 2026K-Series local payment processing degradedThis incident has been resolved35 minResolved
Sep 25, 2026Brand Portals - OutageThis incident has been resolved.1h 25mResolved
Sep 23, 2026Brand Portals - Degraded PerformanceOur Engineering team has identified and resolved a recent issue impacting performance of the brand platform for some users. The site is performing as expected once again and we will continue to monitor for any future…13 minResolved
Sep 14, 2026Degraded service - French support lineServices are now fully restored on the French K-series support lines.27h 51mResolved
Sep 14, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.17.0The scheduled maintenance has been completed.1h 0mScheduled
Sep 10, 2026Lightspeed Payments - Interac payment errorsCompleted / Resolved Between 20:16 UTC and 21:28 UTC, Lightspeed Payments experienced elevated error rates and response delays with Interac payment processing. This was caused by a third-party issue on the Interac…0 minResolved
Sep 9, 2026Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX paymentsThe payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.24h 10mResolved
Sep 8, 2026Lightspeed Produce (O-Series) - Updates & New Improvements 3.4.0The scheduled maintenance has been completed.1h 0mScheduled
Sep 8, 2026Lightspeed Insights (O-Series) - Updates & New Improvements 6.3.0The scheduled maintenance has been completed.1h 0mScheduled
Sep 7, 2026K-Series Cloud payment processing issue affecting some merchantsSome K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing returned to normal, and the service is being…-2581 minResolved
Sep 3, 2026X-Series: On-Account payments not updatingThis incident has been resolved.8h 30mResolved
Sep 2, 2026Lightspeed Restaurant (O-Series): Kiosk - Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Sep 1, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.16.0The scheduled maintenance has been completed.1h 0mScheduled
Sep 1, 2026Restaurant O-Series: API intermittently failing requestsOur team have resolved a configuration error and systems should now be functioning as normal.15 minResolved
Aug 27, 2026Errors - Issues processing split paymentsThe issue has been resolved now6h 30mResolved
Aug 19, 2026Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0This issue should be resolved on 3.17.1 of our Lightspeed Restaurant app which is currently available in the App Store. Users should move across to the live version of our app if they were on test builds, emails have…960h 50mResolved
Aug 18, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.15.0The scheduled maintenance has been completed.1h 0mScheduled
Aug 15, 2026Transaction ProcessingMastercard has resolved the issue affecting Mastercard payment processing. No further impact has been observed for Lightspeed Payments, and this incident is now closed.41h 9mResolved
Aug 11, 2026Lightspeed Restaurant (O-Series): Scheduled Maintenance - Support Phone Services Temporary OfflineThe scheduled maintenance has been completed.1h 0mScheduled
Aug 7, 2026App version 6.22.0 on iPads with a non-English language setting are unable to open registers.This incident is now resolved, registers can be open again from X-Series iOS client for non-English language.102h 44mResolved
Aug 7, 2026C-series Backoffice and storefront checkout issuesThis incident has been resolved.39 minResolved
Aug 6, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.14.1The scheduled maintenance has been completed.1h 0mScheduled
Aug 6, 2026Delays - Entities Results Outdated / LaggingThis incident has been resolved52h 31mResolved
Aug 4, 2026Newly created sales are not appearing in Sales History or updating stock adjustments.This incident has been resolved.3h 13mResolved
Aug 4, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.14.0The scheduled maintenance has been completed.1h 0mScheduled
Jul 29, 2026Restaurant (O-Series) Back Office Reports delayed for some usersThis incident has been resolved.2h 40mResolved
Jul 29, 2026Back Office Dashboard Reports Not UpdatingThe issue affecting Back Office Dashboard reports not updating has now been resolved. Our team has verified that the fix has been successfully implemented, and dashboard data is updating as expected.46 minResolved
Jul 27, 2026Intermittent Issues Viewing Customer Details in Sell ScreenThis incident has been resolved.1h 13mResolved
Jul 27, 2026Lightspeed eCom (North America)This incident has been resolved.24 minResolved
Jul 27, 2026Lightspeed Restaurant (O-Series): Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 24, 2026Degraded Service Performance – Third-Party Infrastructure (AWS / Cloudflare)Between 12:45 PM and 1:15 PM BST, an upstream issue with a third-party cloud infrastructure provider caused brief slowness and connection errors affecting X-Series POS selling screens for some stores. The core impact…0 minResolved
Jul 23, 2026Return and Exchange Processing ErrorsThis incident has been resolved.1h 13mResolved
Jul 22, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.13.1The scheduled maintenance has been completed.1h 0mScheduled
Jul 21, 2026Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 21, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.13.0The scheduled maintenance has been completed.1h 0mScheduled
Jul 20, 2026Lightspeed Restaurant (O-Series): Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 19, 2026NuORDER B2B scheduled database maintenanceThe scheduled maintenance has been completed.1h 30mScheduled
Jul 17, 2026Golf services outageThis incident has been resolved.23h 9mResolved
Jul 17, 2026Payment Terminal Processing DisruptionThe issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.58 minResolved
Jul 16, 2026Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 14, 2026Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 11, 2026Degraded Lightspeed Payments processing may be experienced on R & S-seriesThis incident has been resolved.35 minResolved
Jul 9, 2026Payment Terminal Processing DisruptionThis incident has been resolved.1h 50mResolved
Jul 9, 2026Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 8, 2026Card Payment FailuresThis incident has been resolved.24 minResolved
Jul 8, 2026Slow Cart for C-SeriesThis incident has been resolved.2h 3mResolved
Jul 8, 2026Slow Cart for C-SeriesThis incident has been resolved.26 minResolved
Jul 7, 2026Hospitality: Delayed Payout Reporting for EU/UKThe incident has been resolved. All affected payouts are now correctly reflected in the Back Office.2h 19mResolved
Jul 6, 2026Lightspeed Payments K- and O-Series Payout delays in Australia for some MerchantsThe external issue that caused delays to some Regular (BECS) payouts in Australia has been resolved. All impacted payouts have now been processed and will be credited to the affected accounts.4h 55mResolved
Jul 6, 2026Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.12.0The scheduled maintenance has been completed.1h 30mScheduled
Jul 2, 2026Inventory, Product Search, Sales History and Online Channels delayThe delay is gone. There might be some remaining webhooks being sent to integrators.36 minResolved
Jul 1, 2026Lag in the polecat pusherResolved97h 56mResolved
Jun 30, 2026Dégradation des Performances du MEVLes difficultés techniques de ce matin touchant la communication des systèmes d'enregistrement des ventes (SEV) avec le MEV-WEB sont maintenant rétablies.7h 27mResolved
Jun 30, 2026Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 29, 2026Lightspeed Restaurant (O-Series): Insights Scheduled MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Jun 29, 2026Lightspeed Produce (O-Series) - Updates & New Improvements 3.3.0The scheduled maintenance has been completed.1h 0mScheduled
Jun 26, 2026Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 26, 2026Lightspeed Golf - Scheduled Business Intelligence Database MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Jun 25, 2026Lightspeed Retail (R-Series APAC) scheduled database maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 25, 2026X-Series - Sales are not appearing in Sales HistoryThe issue has been resolved and Sales History is now updating as expected.2h 56mResolved
Jun 25, 2026Lightspeed Insights (O-Series) - Updates & New Improvements 6.2.0The scheduled maintenance has been completed.1h 0mScheduled
Jun 24, 2026K-Series: Lightspeed Payments service degradationK-Series merchants experienced a Lightspeed Payments issue that could cause payment failures. As a temporary workaround, merchants could take payments in standalone mode until full service resumed.-1543 minResolved
Jun 22, 2026R-Series login issues for some accountsThis incident has been resolved.51 minResolved
Jun 18, 2026X-Series Lightspeed Payment ErrorsSome merchants may have experienced a payments degradation that hindered payment completion. A fix has been implemented and payments can be retired.0 minResolved
Jun 18, 2026Issues processing transactions via Lightspeed PaymentsThe issue preventing merchants from completing transactions using Lightspeed Payments has been fully resolved.14 minResolved
Jun 17, 2026Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmationWe have released a fix for this issue in version 26.24.1. Please update your Lightspeed K-Series app through the App Store to resolve the problem.23h 33mResolved
Jun 10, 2026Lightspeed Retail (R-Series) Login using GoogleThis incident has been resolved.4h 16mResolved
Jun 4, 2026K-Series: degraded performance processing payments via Lightspeed PaymentsThe issue affecting integrated payments has been resolved.2h 10mResolved
Jun 3, 2026K-series: Legacy Split payment issue with app version 26.22 onlyThe issue affecting legacy split payments on app version 26.22 has been successfully resolved. A hotfix has been deployed to the App Store to address the race condition that caused affected transactions to close out…15h 36mResolved
Jun 3, 2026O-Series & K-Series: Financial Services reports are delayedThis incident has been resolved.47h 7mResolved
May 31, 2026X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billingIssue has been resolved.32h 28mResolved
May 30, 2026Tee sheets reservation slower than normalThis incident has been resolved.94h 6mResolved
May 28, 2026Lightspeed Payment Retail US only: Delay affecting Payouts for May 27thThe technical issue that affected US Payouts on May 27th has been fully resolved. Funds Delivered: All delayed payouts from Wednesday, May 27th, were successfully delivered yesterday, Thursday, May 28th. Combined…23h 27mResolved
May 20, 2026Investigating: Australian Phone Line IssuesOur Australian phone lines are now fully restored and operating normally. Thank you again for your patience!24 minResolved
May 20, 2026Lightspeed Restaurant O-Series - Inbound Calling IssuesOur Australian phone lines are now fully restored and operating normally. Thank you again for your patience!1h 1mResolved
May 19, 2026Europe only: Instant payout and scheduled same-day payout unavailableInstant payouts in EUR to European bank accounts are now fully operational. There was no impact on other payout methods.15h 12mResolved
May 15, 2026C-series Backoffice: Internal Server ErrorThis incident has been resolved.2h 0mResolved
May 8, 2026R-series Lightspeed Hub is unable to connect hardwareThis incident has been resolved.1h 0mResolved
May 8, 2026Technical Issue with Support LinesThis incident has been resolved.1h 34mResolved
May 8, 2026Technical Issue with Support LinesThis incident has been resolved.1h 44mResolved
May 8, 2026Technical Issues with Support LinesThis incident has been resolved.2h 4mResolved
May 5, 2026O-Series: API returning Error 500 messagesAPI services should now be restored. Impact lasting from approximately 9AM AEST until 9:35AM AEST2 minResolved
May 4, 2026Lightspeed Retail (R-Series)This incident has been resolved.31 minResolved
Apr 23, 2026C-series webshop: Increased errors in New CheckoutThis incident has been resolved.18 minResolved
Apr 5, 2026Lightspeed Insights (O-Series) - Missing Sales ReportsThis incident has been resolved.2h 41mResolved
Apr 2, 2026Lightspeed Invoicing Customer Deposit Balance DiscrepanciesThis incident has been resolved.139h 48mResolved
Apr 1, 2026O-Series: Insights Custom reports are not loading for some usersThis incident is now resolved.2h 16mResolved
Mar 30, 2026Bancontact experiencing high refusal rate.The third-party partner has resolved the issue. Transactions are now being processed normally.1h 19mResolved

Hear about the next one while it is open

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How to Read This Lightspeed Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Lightspeed acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Lightspeed outage in this window ran 40d, against a mean recovery of 20h 39m. If you depend on Lightspeed in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.