LiveChat logo

Is LiveChat Down?

SaaSLive status, outages, and incident history

No. LiveChat is up right now.

Every monitored LiveChat system is operational as of September 25, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 15m agoLive · 60s while moving1 active incident

Know the moment LiveChat breaks

LiveChat is healthy right now. We keep checking (every 60 seconds once it starts moving) and email you the moment that changes.

Free, no password, no card. Unsubscribe in one click.

Official LiveChat status page
How we know: the official LiveChat status page, PulsAPI's own check (every 60 seconds while one is moving, every 5 to 20 minutes while it is stable), and outage reports from engineers. How PulsAPI monitoring works

LiveChat Component Status

The main LiveChat systems on this page. All 6 are operational right now.

6operational
Agent apps
Operational
API
Operational
Chat widget
Operational

3 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Integrations, Subprocessors' service, Support chat on www.livechat.com.

See all of them free

Component statuses may change independently during partial outages.

Recent LiveChat Outages & Incidents

Incident history from the official LiveChat status page, including resolution updates.

Scheduled maintenanceScheduled for Sep 25, 2026Scheduled

We will be performing platform maintenance affecting both the US and EU data centers on September 30th from 2:30 AM to 2:40 AM (ETD). During this ten-minute maintenance window, some agents may experience brief errors. The overall impact should take less than one minute. No customer action is required. We will provide updates as necessary.

Issues with opening filesResolved Jul 28, 2026 · 25h 34mResolved

The issue with opening files has been resolved, and services are operating normally. We’re sorry for any disruption this may have caused and thank you for your patience and understanding. --- [2026-07-28T13:49:58Z] (investigating) We are continuing to work with the third-party provider to resolve the issue. At this stage, we are awaiting further information from them as part of their review process. We will provide our next update as soon as we have additional information to share or there is a significant change to the situation. Thank you for your patience. --- [2026-07-28T11:54:43Z] (investigating) We are investigating an issue affecting some customers. The problem may be related to an external provider, and we are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available. --- [2026-07-28T11:30:46Z] (identified) We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution. --- [2026-07-28T11:27:22Z] (identified) We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.

Workflow degraded performanceResolved Jul 10, 2026 · 16 minResolved

The issue has been resolved, and we can confirm that services are operating normally again. --- [2026-07-10T02:38:49Z] (identified) Fix applied, we are waiting for the service to return to normal. --- [2026-07-10T02:36:59Z] (identified) We’ve identified the issue affecting Workflows and are working on a fix. --- [2026-07-10T02:24:47Z] (investigating) We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates.

LiveChat Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a LiveChat incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history49 days observed
Aug 8100.00% average · 1 day with incidentsSep 25

Live LiveChat Outage Reports

Problems reported by engineers using LiveChat. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No LiveChat problems reported yet.

Something wrong with LiveChat on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About LiveChat

LiveChat exposes 6 monitored components on its status page at status.livechat.com — Support chat on www.livechat.com, Subprocessors' service and Chat widget among them. Follow LiveChat downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured LiveChat uptime at 100.00%. Response times, incident history, and SLA tracking for LiveChat are available on the PulsAPI dashboard.

LiveChat Status FAQ

Is LiveChat down right now?

The verdict at the top of this page comes from the latest poll of the official LiveChat status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead.

What should I do if LiveChat is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until LiveChat recovers.

How do I check LiveChat uptime history?

PulsAPI tracks LiveChat uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever LiveChat changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect LiveChat outages?

PulsAPI reads the official LiveChat status page. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email within seconds of detection.

Does PulsAPI track individual LiveChat components?

Yes. PulsAPI monitors 6 individual LiveChat components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when LiveChat goes down?

Yes. Create a free account and subscribe to LiveChat: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with LiveChat to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot LiveChat problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor LiveChat?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so LiveChat plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

Track LiveChat with the rest of your stack

2463+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

Start free, 3 services