Is Superhuman Mail Down?

After a significant investigation, we've confirmed this was not a widespread outage. A small number of Microsoft/Outlook customers had individual messages that couldn't be marked done, archived, deleted, or moved to junk. This happened when a specific message had already been moved or removed on the mail provider's side, leaving an out-of-date copy in Superhuman that the affected action couldn't act on. It was limited to those specific messages rather than triage as a whole. Our metrics confirm mail syncing and triage were operating normally throughout, with only a small number of customers affected. We're following up directly with those customers, and we're tracking a longer-term improvement so these stale messages resolve on their own. Thanks for your patience. --- [2026-07-24T14:06:18.914-07:00] (investigating) We're aware that a small number of customers on Outlook accounts have individual messages in their inbox that can't be marked done, archived, deleted, or moved to junk, the action returns a "failed" error and the message stays put. We're actively investigating and will continue to post updates here as we learn more.

This issue has been resolved. Emails marked as Done are no longer reappearing in the Inbox, and any previously affected emails will correct themselves automatically once your app updates to the latest version. Thank you for your patience. --- [2026-07-06T12:40:35.578-07:00] (monitoring) We've rolled out a fix and are now monitoring the results. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update once we've confirmed the issue is fully resolved. --- [2026-07-06T11:56:45.363-07:00] (identified) We're aware of an issue where some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app, affecting Outlook accounts. We have identified the cause and are working on a fix. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update here as we begin to monitor the fix. --- [2026-07-06T09:45:55.001-07:00] (investigating) We're investigating reports that some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app. This seems to affect only Outlook/Microsoft accounts. We're actively looking into it and will share an update shortly.