Is LUMASERV Down?

On November 12 between approx. 09:36 and 09:45 CET, connections to parts of the internet were interrupted or showed packet loss for a few minutes, depending on the route. One of our upstream providers (ZET.NET / AS6204) carried out a short-notice emergency maintenance and took its connection to us offline without first shutting down the routing sessions properly. Our routers needed some time to detect this and to move the traffic to our other upstream providers. Since approx. 09:45 CET all traffic has been running normally via our other upstreams. We are following up with the provider on its maintenance process and are reviewing how to speed up failover on our side.

This incident has been resolved. --- [2026-11-11T11:13:36.515+01:00] (monitoring) All Services have been recovered, if your service is still unreachable, please contact our support and include your server name. We are currently investigating the root cause and are planning the recovery of the full redundancy. We will give another update when full redundancy is recovered. --- [2026-11-11T10:11:17.638+01:00] (identified) The services that became unreachable after one of our power feeds failed at 08:28 CET are running again. We moved them to other hosts or restarted them on their recovered hosts. Disk access is back to normal. We are now closely monitoring the platform and checking each service for reachability. Some systems may need a little more time until all applications are fully up. If your service is still unreachable, please contact our support and include your server name. We will post the next update no later than 60 minutes from now. --- [2026-11-11T09:37:34.909+01:00] (identified) One of the two power feeds is still down. The data center operator’s technicians are working on it. Current status: Our storage systems are working normally again. Disk access no longer stalls. Full data redundancy is restored. We are now checking and restarting the virtual machines from the servers that are still powered off on other servers. These servers have enough free capacity and working power redundancy. The restarts happen step by step and should take about 10-15 minutes. What this means for you: If your service has been unreachable since 08:28 CET, it will start again automatically during this time. You don’t need to do anything. We will post the next update by 10:15 CET at the latest. --- [2026-11-11T09:20:56.040+01:00] (identified) Since 08:28 CET, one of the two power feeds at our Frankfurt data center has been down. The technicians are on their way to the site. Almost all systems switched over to the second feed without interruption. For a small part of our infrastructure, this failover did not work. We are now connecting these systems to the second feed and bringing them back online. Until their full power redundancy is restored, we will not use them for new workloads. Unfortunately a small part of our storage infrastructure (less than 0.01%) is affected by the redundancy, which can lead to availability issues even with running VM's. We will post an update as soon as the affected systems are back online, and no later than [30] minutes from now. --- [2026-11-11T08:38:15.649+01:00] (investigating) We are currently experiencing service degradation in our cloud environment in Frankfurt. Affected services may be partially unavailable or respond with increased latency. Our team is investigating the cause with high priority. We will post further updates here as soon as we have more information. We apologize for any inconvenience.

This incident has been resolved. --- [2026-09-28T02:23:21.401+02:00] (monitoring) Since 00:05 UTC, all services in our Frankfurt location are fully reachable again. The cause was the failure of a routing engine in one of our core routers. The redundant routing engine took over automatically. During the switchover, the reachability of our Frankfurt network was affected between approx. 23:52 and 00:05 UTC. The network is currently running stably on the redundant routing engine. We are working on restoring the failed component and are continuing to monitor the situation closely. We will provide a further update once full redundancy has been restored. --- [2026-09-28T02:18:45.801+02:00] (investigating) We are currently experiencing network issues which affect the reachability of our network located in Frankfurt. We will provide updates on this statuspage as soon as possible.