Matterport Outage History
8 incidents recorded over the last 365 days, 4 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Matterport Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 16, 2026 | Intermittent Issues with Support Case Submission and Phone SupportThe issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the… | 6h 14m | Resolved |
| Sep 9, 2026 | Scheduled Billing System MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 17, 2026 | Scheduled Service Maintenance and Upgrade – August 24, 2026The scheduled maintenance has been completed. | 169h 0m | Scheduled |
| Aug 10, 2026 | API/SDK MaintenanceMaintenance Rescheduled The planned maintenance previously scheduled for August 10 has been postponed and will be rescheduled to a future date. A new maintenance window will be communicated once it has been… | 1h 0m | Scheduled |
| May 8, 2026 | Hardware Purchases via Matterport Cart UnavailableThis issue has been resolved and hardware purchases are operating normally. | 1h 33m | Resolved |
| Feb 16, 2026 | Payment gateway issues - Declined paymentsThe issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your… | 28h 18m | Resolved |
| Feb 3, 2026 | Degradation of multiple Matterport servicesAn issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support… | 0 min | Resolved |
| Jan 13, 2026 | Cloud for Government - Upgrade and MaintenanceThe scheduled maintenance has been completed. | 72h 0m | Scheduled |
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How to Read This Matterport Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Matterport acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Matterport outage in this window ran 7d 1h, against a mean recovery of 1d 11h. If you depend on Matterport in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.