Matterport logo

Is Matterport Down?

SaaSLive status, outages, and incident history

No. Matterport is up right now.

Every monitored Matterport system is operational as of September 25, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 4m agoLive · 60s while moving

Know the moment Matterport breaks

Matterport is healthy right now. We keep checking (every 60 seconds once it starts moving) and email you the moment that changes.

Free, no password, no card. Unsubscribe in one click.

Official Matterport status page
How we know: the official Matterport status page, PulsAPI's own check (every 60 seconds while one is moving, every 5 to 20 minutes while it is stable), and outage reports from engineers. How PulsAPI monitoring works

Matterport Component Status

The main Matterport systems on this page. All 12 are operational right now.

12operational
3D Showcase
Operational
Add ons
Operational
API
Operational

9 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Capture App, Cloud, Discover, Embed SDK, SDK Bundle, Shopping Cart, Space Processing, Space Statistics, Workshop.

See all of them free

Component statuses may change independently during partial outages.

Recent Matterport Outages & Incidents

Incident history from the official Matterport status page, including resolution updates.

Intermittent Issues with Support Case Submission and Phone SupportResolved Sep 16, 2026 · 6h 14mResolved

The issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the underlying cause of the intermittent disruptions. We are continuing to monitor our systems to ensure service stability. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience and understanding while we worked to restore normal service. --- [2026-09-16T15:56:04.410Z] (investigating) We are continuing to investigate this issue. --- [2026-09-16T09:43:56.555Z] (investigating) We are currently investigating intermittent issues affecting our Support systems. Some customers may experience difficulties when submitting support cases or contacting Support by phone. This issue is not impacting all users consistently; however, you may encounter delays, failed case submissions, or difficulties reaching our Support team by telephone. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for any inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

Scheduled Billing System MaintenanceScheduled for Sep 9, 2026 · 4h 0mScheduled

The scheduled maintenance has been completed. --- [2026-09-09T04:00:08.340Z] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-09-09T03:00:21.051Z] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-09-01T23:02:03.150Z] (scheduled) We will be performing scheduled maintenance on our billing systems beginning September 8th at 9pm (Pacific Daylight Time) for up to 4 hours. During this maintenance window, some billing-related services may be temporarily unavailable, including but not limited to: Viewing invoices Making payments Updating payment methods Accessing billing history Reactivating accounts based on payment If you experience issues with any billing-related activity during this time, please try again once the maintenance window has completed. We apologize for any inconvenience and appreciate your patience.

Scheduled Service Maintenance and Upgrade – August 24, 2026Scheduled for Aug 17, 2026 · 169h 0mScheduled

The scheduled maintenance has been completed. --- [2026-08-24T16:00:07.861Z] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-08-24T15:00:13.177Z] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-08-14T20:08:02.461Z] (scheduled) Please note, this maintenance will occur on August 24th now. --- [2026-08-13T12:16:20.008Z] (scheduled) We will be performing scheduled platform maintenance on August 17, 2026, at 9:00 AM PT, with an estimated duration of up to 1 hour. Affected Services: API, Add-ons, SDK Plugins, Workshop Expected Impact: During the maintenance window, affected services may experience intermittent availability or reduced functionality. Important: If you plan to upload models during this time, please retain a local copy until the upload is complete and processing has started. Need Help? If you experience issues after the maintenance window has ended, please contact Matterport Support. Thank you for your patience as we complete this upgrade to improve platform reliability and enable future enhancements.

Matterport Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Matterport incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history49 days observed
Aug 8100.00% averageSep 25

Live Matterport Outage Reports

Problems reported by engineers using Matterport. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Matterport problems reported yet.

Something wrong with Matterport on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Matterport

Matterport exposes 12 monitored components on its status page at status.matterport.com — 3D Showcase, Workshop and Cloud among them. Follow Matterport downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured Matterport uptime at 100.00%. Response times, incident history, and SLA tracking for Matterport are available on the PulsAPI dashboard.

Matterport Status FAQ

Is Matterport down right now?

The verdict at the top of this page comes from the latest poll of the official Matterport status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead.

What should I do if Matterport is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Matterport recovers.

How do I check Matterport uptime history?

PulsAPI tracks Matterport uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Matterport changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Matterport outages?

PulsAPI reads the official Matterport status page. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email within seconds of detection.

Does PulsAPI track individual Matterport components?

Yes. PulsAPI monitors 12 individual Matterport components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Matterport goes down?

Yes. Create a free account and subscribe to Matterport: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Matterport to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Matterport problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Matterport?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Matterport plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

Track Matterport with the rest of your stack

2463+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

Start free, 3 services