Medius Outage History

71 incidents recorded over the last 365 days, 67 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Medius status99.87% uptime history

Every Recorded Medius Incident

Medius incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 2, 2026Cloud17 - OutageAccess to AP Automation is restored for all customers.51 minResolved
Oct 28, 2026Cloud13 - OutageAccess to AP Automation is restored for all customers.28 minResolved
Oct 28, 2026Cloud13 - OutageAccess to AP Automation is restored for all customers.46 minResolved
Oct 28, 2026Cloud17 - OutageAccess to AP Automation is restored for all customers.29 minResolved
Oct 28, 2026Cloud13 - OutageAccess to AP Automation is restored for all customers.39 minResolved
Oct 26, 2026Cloud17 - OutageAccess to AP Automation is restored for all customers.32 minResolved
Oct 22, 2026Medius Security Advisory: PHP2Shell Vulnerabilities (CVE-2026-109618 / CVE-2026-109619)This incident has been resolved.192h 38mResolved
Oct 22, 2026Medius Security Advisory: PHP2Shell Vulnerabilities (CVE-2026-109618 / CVE-2026-109619)Dear Customer, Medius is aware of the recently disclosed critical PHP vulnerabilities, collectively known as PHP2Shell (CVE-2026-109618 and CVE-2026-109619). Following a thorough security assessment, we confirm that…0 minResolved
Oct 17, 2026Capture US UploadAPI scheduled maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Oct 17, 2026Capture Europe UploadAPI scheduled maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 23, 2026Capture US delay with processing PDF invoicesThis incident has been resolved.2h 1mResolved
Sep 15, 2026Cloud23 - Performance degradationThis incident has been resolved.47h 59mResolved
Sep 14, 2026Degraded Performance in Reporting (US)The issue has been mitigated and service is operational.43 minResolved
Sep 4, 2026Cloud26 - OutageAccess to AP Automation is restored for all customers.31 minResolved
Aug 26, 2026Capture performance degradationThe issue has been mitigated, and invoice processing performance has returned to normal. Processing remained stable during the monitoring period. This incident is now resolved.2h 14mResolved
Aug 26, 2026Cloud (EU, UK) - Performance degradationThis incident has been resolved.4h 30mResolved
Aug 17, 2026Capture - Delayed processing of incoming emails### Incident summary On 17 August 2026, a subset of incoming emails routed through Capture EU experienced processing delays. This also affected some US customers whose traffic is served from Europe. The issue affected…1h 46mResolved
Aug 17, 2026Cloud30 - OutageAccess to AP Automation is restored for all customers.22 minResolved
Aug 17, 2026Cloud21 - OutageCustomers on Cloud21 may have problems connecting to AP Automation. We are investigating the issue.1h 19mResolved
Aug 17, 2026Cloud20 - OutageCustomers on Cloud20 may have problems connecting to AP Automation. We are investigating the issue.1h 36mResolved
Aug 17, 2026Cloud02, Cloud20, Cloud21 - OutageThis incident has been resolved.9h 9mResolved
Aug 14, 2026Cloud34 - OutageAccess to AP Automation is restored for all customers.24 minResolved
Aug 14, 2026Cloud34 - OutageAccess to AP Automation is restored for all customers.28 minResolved
Aug 14, 2026Cloud20 - OutageAccess to AP Automation is restored for all customers.37 minResolved
Aug 14, 2026Cloud02 - OutageThis incident has been resolved.54 minResolved
Aug 14, 2026Cloud02 - OutageAccess to AP Automation is restored for all customers.15 minResolved
Aug 14, 2026Cloud21 - OutageAccess to AP Automation is restored for all customers.55 minResolved
Aug 13, 2026Cloud30 - OutageAccess to AP Automation is restored for all customers.37 minResolved
Aug 13, 2026Cloud10 - OutageAccess to AP Automation is restored for all customers.51 minResolved
Aug 10, 2026Cloud13 - Scheduled jobs outageThis incident has been resolved.3h 23mResolved
Aug 4, 2026Reporting Data Not UpdatingThe issue affecting report data has been resolved. Reports are recovering and data is being processed automatically. Some reports may still reflect a slight delay while the system catches up — no action is required. We…3h 52mResolved
Aug 4, 2026Cloud02 - OutageThis incident has been resolved. Our team swiftly resolved the issue by rolling back to the previous version. We sincerely apologize for the disruption and are implementing measures to prevent similar occurrences…3h 39mResolved
Jul 18, 2026Data Platform - Scheduled MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Jul 17, 2026Email Service – Summary Email DisruptionThis incident has been resolved. Notification email delivery has been restored across all production environments. We apologise for the disruption this caused.119h 38mResolved
Jul 15, 2026Cloud39 - Performance degradationThis incident has been resolved.10h 31mResolved
Jul 6, 2026(Cloud03/14/22)Delayed Reporting Data ProcessingThis issue has been resolved. Reporting data processing is back to normal. Thank you for your patience.2h 4mResolved
Jun 30, 2026Performance degradationIncident affecting Cloud34 resulted in users being unable to access their tasks, displaying an incorrect message about permissions or task existence. This was caused by a worker process becoming unhealthy and ceasing…-1 minResolved
Jun 12, 2026Cloud13 - OutageThis incident has been resolved.98h 35mResolved
Jun 10, 2026Cloud32 - Potential performance degradationThis incident has been resolved.45h 17mResolved
May 18, 2026Cloud26 - partial performance degradationThis incident has been resolved.20h 31mResolved
May 11, 2026Cloud23 - Delayed background processingThis incident has been resolved.23h 43mResolved
May 8, 2026Cloud13 - Delayed background processingThis incident has been resolved.2h 10mResolved
May 4, 2026Capture EU — Email Processing DelaysThis incident has been resolved.4h 39mResolved
Apr 24, 2026Capture — Delayed Invoice Processing (US)This incident has been resolved.2h 53mResolved
Apr 24, 2026Connect(US) - Performance DegradationThis incident has been resolved.14h 40mResolved
Apr 24, 2026Data Platform (US) - Performance degradationThis incident has been resolved.1h 22mResolved
Apr 17, 2026Cloud23 - Partial OutageThis incident has been resolved.6h 35mResolved
Apr 15, 2026Capture — Pagero invoice ingestion disruption## What happened On April 14 at approximately 14:00 CEST, a defect in the Pagero platform caused all requests from Medius Capture to the Pagero invoice API to be rejected. As a result, no invoices were retrieved from…6h 10mResolved
Apr 7, 2026Cloud02, Cloud10, Cloud26 - Degraded performanceThis incident has been resolved.22h 50mResolved
Apr 7, 2026Capture - Delayed processing of incoming emails## What happened On 2026-04-07, a change rolled out by our email infrastructure provider caused the Capture service to be unable to reliably connect to its mail integration service. This affected incoming email…169h 32mResolved
Apr 3, 2026Data Platform (EU) - Degraded PerformanceThis incident has been resolved.95h 9mResolved
Mar 30, 2026Cloud17, Cloud30, Cloud34 – Performance DegradationThis incident has been resolved.17h 4mResolved
Mar 23, 2026Capture - Performance degradation## What happened On Monday 2026-03-23, invoice processing in the European Capture cluster experienced significant delays lasting ~13 hours. The issue was detected at 08:16 UTC by our operations team, and a status page…13h 7mResolved
Mar 13, 2026Capture - Performance degradationThe faulty component has now fully recovered and is operating normally.13h 25mResolved
Mar 12, 2026Capture - Performance degradationThis incident has been resolved.4h 3mResolved
Mar 6, 2026Capture – Exporting invoices from Capture to MediusGo not workingThis incident has been resolved.6h 27mResolved
Mar 5, 2026Access Issues for Users with Chinese Language Settings in APAThis incident has been resolved.113h 17mResolved
Mar 4, 2026Capture – APA Integration Broken After Latest ReleaseThis incident has been resolved.2h 39mResolved
Feb 7, 2026Data Platform - Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Jan 27, 2026Partial Service Degradation – AI-Powered FeaturesThis incident has been resolved.18h 55mResolved
Jan 27, 2026OCR processing performance degradationThis incident has been resolved.3h 28mResolved
Jan 22, 2026Capture - Invoice submission via email temporarily unavailableFrom our perspective, the issue with the email service provider has been fully resolved, and normal service operations have been restored. Based on the current injection pattern, we believe that the backlog of emails…8h 16mResolved
Jan 21, 2026Supplier Management – Performance DegradationThis incident has been resolved.18h 22mResolved
Dec 31, 2025Capture - Performance degradationCapture service is fully operational. Whole backlog was processed.3h 48mResolved
Dec 15, 2025Cloud02 - Partial outageThis incident has been resolved.2h 14mResolved
Dec 12, 2025Capture - US outageCapture processing time remains stable.5h 58mResolved
Dec 9, 2025Capture - OCR degradationThis incident has been resolved.17h 32mResolved
Dec 5, 2025Other - Service Interruption NoticeThis incident has been resolved.21 minResolved
Nov 28, 2025Expense - Performance degradationThis incident has been resolved.2h 54mResolved
Nov 24, 2025Expense - Performance degradationDear users, This incident has been resolved. Thank you again for your patience3h 48mResolved
Nov 18, 2025Expense - Performance degradationDear users, This incident has been resolved. Thank you again for your patience.1h 1mResolved

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How to Read This Medius Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Medius acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Medius outage in this window ran 8d, against a mean recovery of 17h 8m. If you depend on Medius in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.