Is Modica Group Down?

This has been resolved and there have been no further issues with delivery. The outage affected messaging from approximately 01:42 27/10/2026 NZDT (12:42 26/10/2026 UTC) to 03:53 27/10/2026 NZDT (14:53 26/10/2026 UTC) Regards, Modica Support Team support@modicagroup.com --- [2026-10-27T05:08:52.935+13:00] (monitoring) The issue has been identified and resolved by our partner. Queued messages will now have been sent and we will continue to monitor for any further disruption. --- [2026-10-27T04:12:31.264+13:00] (identified) The issue has been identified by our partner's support team and they are working towards resolution. We do not have an ETA for resolution. Messages to International mobile numbers will be queued within OMNI and these will be reprocessed automatically. --- [2026-10-27T02:39:16.909+13:00] (investigating) We are currently experiencing issue delivering messages to many international destinations. We have contacted our connectivity partner's support team who are working towards a resolution. Messages to International mobile numbers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 01:42 27/10/2026 NZDT (12:42 26/10/2026 UTC). We will post again as soon as we have more information. Regards, Modica Support Team support@modicagroup.com

SMS traffic to Spark and Skinny has continued to go through normally after the early morning connectivity outage, we are now marking this incident as resolved. The outage started at 05:11 NZDT and resolved at 06:24 NZDT If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team support@modicagroup.com --- [2026-10-12T06:52:23.921+13:00] (monitoring) We are pleased to share that we are again seeing successful connection to Spark and Skinny. Any messages that had been queuing within Omni have now been submitted to the Carrier for delivery. The outage started at 05:11 NZDT and resolved at 06:24 NZDT We will continue to monitor the connection until we have seen continued connectivity and message delivery for an extended period, we will update you again when we have more information about this morning's connectivity issue and to resolve this status page. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team support@modicagroup.com --- [2026-10-12T06:17:02.925+13:00] (investigating) We are currently experiencing issue delivering messages to Spark and Skinny NZ. We have contacted their support team who are working towards a resolution. Messages to Spark/Skinny customers will be queued within OMNI and these will be reprocessed automatically or if queued for more than 40 minutes the message will move to Frozen and will need to be resent if still required. Connectivity issues started at approximately 05:11 NZDT (04:11 UTC). A further update will be posted within the next hour or as soon as we have an update from Spark/Skinny Regards, Modica Support Team support@modicagroup.com

On Tuesday 8 December 2026 at 8:00 am NZDT, the SSL certificate for Modica’s API endpoint (api.modicagroup.com) is scheduled to change from Sectigo to certificates issued by Amazon Trust Services through AWS Certificate Manager (ACM). Do I need to do anything? If your systems use the standard trust store provided by your operating system, runtime or browser, no action is needed, provided Amazon Trust Services root certificates are already trusted. If you manage your own trust store, or your integration only accepts specific certificates (known as certificate pinning), you need to act before the change. Add the Amazon Trust Services root certificates listed in our SSL Certificates documentation now, and keep your existing entries in place until the change is complete. Which services are affected? The Modica API endpoint (api.modicagroup.com). The Omni web portal (omni.modicagroup.com) is not affected, as it already uses an ACM-issued certificate. Why is this changing? Industry rules are progressively shortening SSL/TLS certificate lifetimes, and certificate chains may change during renewals. Moving to automatically renewed certificates helps maintain security and reduces the need for manual certificate management. We recommend trusting root certificates rather than individual leaf or intermediate certificates. Following this change, we will no longer publish leaf or intermediate certificates for the affected endpoint, as these may change regularly. We do not expect any interruption to service during the migration. For further information, including certificate guidance and Amazon Trust Services root certificates, please refer to our SSL Certificates documentation: https://omni.modicagroup.com/docs/en/integrations/api-documentation/ssl-certificates/ If you have any questions, please contact support@modicagroup.com.