Moneris Outage History

70 incidents recorded over the last 365 days, 46 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Moneris status100.00% uptime history

Every Recorded Moneris Incident

Moneris incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 6, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracInterac has advised Moneris of a planned maintenance activity taking place from November 5 to November 6, 2026, between 22:00 ET and 06:00 ET. During this window, all inflight transactions, provisions, and…8h 0mScheduled
Nov 5, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracScheduled maintenance is currently in progress. We will provide updates as necessary.8h 0mScheduled
Nov 4, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracScheduled maintenance is currently in progress. We will provide updates as necessary.8h 0mScheduled
Nov 1, 2026NOTICE: Western Province Daylight Saving Time Change - AVIS: Changement d'heure d'été dans la province de l'Ouest.We will be undergoing scheduled maintenance during this time.1 minScheduled
Oct 25, 2026Gift & Loyalty processing - Important Update<small><b>Incident Number : INC0193905</b></small> Moneris experienced a service disruption affecting Gift & Loyalty transaction processing and Gift & Loyalty client portal. The issue was identified at 8:37 a.m. ET…1h 21mResolved
Oct 22, 2026Moneris.com Live Chat - Important Update<small><b>Incident Number : INC0193652</b></small> The service disruption affecting Moneris.com Live Chat support has been resolved. Although our live support agents are done for the day, our chat Agent Monique is…6h 30mResolved
Oct 19, 2026Mastercard - Important Update<small><b>Incident Number : INC0193323</b></small> Due to a third-party issue, some merchants may have experienced a service disruption affecting Mastercard transactions issued by Koho Financial. The issue was…1h 36mResolved
Oct 2, 2026Batch upload via SFTP - Important Update<small><b>Incident Number : INC0191918 </b></small> Moneris' internal monitoring confirms that connectivity with the batch upload via SFTP service has remained normal since restoration. No further service disruptions…6h 50mResolved
Oct 1, 2026Batch upload via SFTP - Important Update<small><b>Incident Number : INC0191774</b></small> Moneris’ internal monitoring shows some merchants may have experienced intermittent connectivity issues affecting Batch file upload. The issue has been resolved, and…1h 40mResolved
Sep 24, 2026Intermittent Interac declines - Important Update<small><b>Incident Number : INC0191207</b></small> Moneris experienced a service disruption affecting Interac processing. The issue was identified at 14:00 ET on September 24, 2026 and was successfully resolved at…1h 9mResolved
Sep 13, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.8h 0mScheduled
Sep 10, 2026Interac TSP (Wallet Based declines) - Important Update<small><b>Incident Number : INC0190106</b></small> Moneris’ internal monitoring shows the service disruption possibly affecting Interac TSP transactions (mobile wallet) has been resolved, and normal transaction…26 minResolved
Sep 1, 2026Terminal End of Day Reports - Important Update<small><b>Incident Number : INC0189506</b></small> Moneris’ internal monitoring shows the service disruption affecting Terminal End of Day reports has been resolved, and normal report processing has resumed. We…1h 23mResolved
Aug 30, 2026NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du systèmeThe scheduled maintenance has been completed.30 minScheduled
Aug 25, 2026Intermittent processing - Important Update<small><b>Incident Number : INC0188952</b></small> Due to an upstream third-party issue, some merchants may have experienced a partial service disruption affecting multiple transaction methods. The issue was…0 minResolved
Aug 16, 2026NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du systèmeThe scheduled maintenance has been completed.8h 0mScheduled
Aug 15, 2026Important Update - Intermittent MasterCard processing issues<small><b>Incident Number : INC0188240</b></small> Moneris’ internal monitoring shows the service disruption possibly affecting MasterCard transaction processing has been resolved, and since 1:40 AM ET normal…6h 20mResolved
Aug 11, 2026NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du systèmeThe scheduled maintenance has been completed.30 minScheduled
Aug 9, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.6h 0mScheduled
Aug 6, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.3h 0mScheduled
Jul 26, 2026NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du systèmeThe scheduled maintenance has been completed.30 minScheduled
Jul 23, 2026Investigating - Important Update<small><b>Incident Number : INC0186776</b></small> Moneris’ internal monitoring shows the service disruption affecting affect multiple Microsoft dependent applications and access portals has been resolved, and normal…4h 48mResolved
Jul 23, 2026Payment Processing - Important Update<small><b>Incident Number : INC0186747</b></small> Moneris’ internal monitoring shows some merchants may have experienced a brief service disruption affecting Online Payments between 03:09 AM to 03:13 AM ET. The issue…45 minResolved
Jul 16, 2026Rogers Wireless - Important Update<small><b>Incident Number : INC0186336</b></small> Rogers confirms the service disruption affecting wireless terminals using Rogers SIM cards for some merchants in Western Canada has been resolved, and normal…2h 11mResolved
Jul 8, 2026Moneris Gateway - Shopify - Important Update<small><b>Incident Number : INC0185766</b></small> Moneris’ internal monitoring shows the service disruption affecting Gateway merchants using the Shopify plugin has been resolved, and normal transaction processing has…1h 51mResolved
Jul 4, 2026NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du systèmeThe scheduled maintenance has been completed.24h 0mScheduled
Jul 1, 2026Investigating - Important Update<small><b>Incident Number : INC0185325</b></small> Moneris’ internal monitoring shows the service disruption affecting Go Retail and Go Restaurant has been resolved, and normal transaction processing has resumed. We…10h 38mResolved
Jun 28, 2026NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du systèmeThe scheduled maintenance has been completed.30 minScheduled
Jun 28, 2026NOTICE: Summer system maintenance events - AVIS : Événements de maintenance estivale du systèmeThe scheduled maintenance has been completed.30 minScheduled
Jun 26, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.8h 0mScheduled
Jun 25, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.8h 0mScheduled
Jun 24, 2026Investigating - Merchant Portals - Unable to login<small><b>Incident Number : INC0184922 </b></small> Moneris’ internal monitoring shows the service disruption affecting Moneris Portal has been resolved, and normal login access has resumed. We recognize the…24h 10mResolved
Jun 24, 2026Investigating - Merchant Portals - Unable to login<small><b>Incident Number : INC0184884</b></small> Moneris’ internal monitoring shows the service disruption affecting Moneris Portal has been resolved. We recognize the importance of the day-to-day operations of our…1h 18mResolved
Jun 22, 2026Moneris Go Retail - Important Update<small><b>Incident Number : INC0184705</b></small> Moneris experienced a service disruption affecting some Go Retail merchants. The issue was identified at 09:05 ET on June 22 and was successfully resolved at 10:02…0 minResolved
Jun 21, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.12h 0mScheduled
Jun 18, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.8h 0mScheduled
Jun 11, 2026NOTICE: Planned Gift and Loyalty Maintenance Activity - AVIS : Activité de maintenance pour Programme de fidélisationThe scheduled maintenance has been completed.1h 0mScheduled
Jun 11, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.8h 0mScheduled
Jun 7, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.3h 0mScheduled
May 31, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.12h 0mScheduled
May 29, 2026NOTICE: Planned Interac Maintenance Activity - AVIS : Activité de maintenance planifiée InteracThe scheduled maintenance has been completed.8h 0mScheduled
May 23, 2026Terminal Cloud Gateway - Important Update<small><b>Incident Number : INC0182762 </b></small> Due to an upstream third-party issue, some merchants may have experienced a service disruption affecting terminal cloud gateway. The issue was identified at 01:00…2h 38mResolved
May 17, 2026Merchant Direct SFTP file delay - Important Update<small><b>Incident Number : INC0182356 </b></small> Moneris’ internal monitoring shows the service disruption affecting Merchant Direct SFTP Reports has been resolved, and normal report processing has resumed. At this…0 minResolved
May 10, 2026Intermittent processing issues - Important Update<small><b>Incident Number : INC0181839</b></small> Moneris experienced a service disruption affecting Moneris GO and Online payments. The issue was identified at 3:21 ET and was successfully resolved at 3:36 ET on…0 minResolved
May 5, 2026Merchant Direct SFTP file delay - Important Update<small><b>Incident Number : INC0181395 </b></small> Moneris’ internal monitoring shows the service disruption affecting Merchant Direct SFTP Reports has been resolved, and the reports were available before the 7:00 ET…2h 19mResolved
May 5, 2026Intermittent processing - Important Update<small><b>Incident Number : INC0181395</b></small> Due to an upstream third-party issue, some merchants may have experienced a partial service disruption affecting multiple transaction methods. The issue was…0 minResolved
May 2, 2026Merchant Direct SFTP file delay - Important Update<small><b>Incident Number : INC0181226</b></small> Moneris’ internal monitoring shows the service disruption affecting Merchant Direct SFTP Reports has been resolved, and normal transaction processing has resumed…8 minResolved
Apr 24, 2026Moneris Go connection to Cloud error - Important Update<small><b>Incident Number : INC0180662</b></small> Moneris’ internal monitoring shows merchants may have experienced a brief service disruption affecting Moneris Go Devices connecting to Moneris Cloud. The issue has…1h 6mResolved
Apr 24, 2026Intermittent Processing - Important Update<small><b>Incident Number : INC0180635</b></small> Moneris experienced an intermittent service disruption affecting transaction processing. The issue was identified at 8:01 AM ET on April 24 2026 and was successfully…0 minResolved
Apr 23, 2026Custom Gateway Daily Reports - Important Update<small><b>Incident Number : INC0180531</b></small> Moneris’ internal monitoring shows merchants may have experienced a brief service disruption affecting custom gateway daily reports. The issue has been resolved, and…1h 17mResolved
Apr 16, 2026Intermittent processing impacts to card present and card not present - Important Update<small><b>Incident Number : INC0179937</b></small> Moneris experienced a service disruption affecting all transaction methods. The issue was identified at 03:29 AM ET on April 16 2026 and was successfully resolved at…0 minResolved
Apr 1, 2026Merchant Direct SFTP file delay - Important Update<small><b>Incident Number : INC0178998</b></small> Moneris’ internal monitoring shows merchants may have experienced a brief delay affecting Merchant Direct SFTP Reports. The issue has been resolved, and and SFTP daily…1h 50mResolved
Mar 30, 2026Investigating - Merchant Direct Reporting - Important Update<small><b>Incident Number : INC0178845</b></small> Moneris’ internal monitoring shows the service disruption affecting a small amount of users using Merchant Direct reports has been resolved, and normal reporting…3h 48mResolved
Mar 25, 2026Investigating - Moneris Portal Important Update<small><b>Incident Number : INC0178514 </b></small> Moneris’ internal monitoring shows the service disruption affecting Moneris Portal has been resolved, and normal portal behavior has resumed. We recognize the…2h 36mResolved
Mar 22, 2026Interac TSP (Wallet Based declines) - Important Update<small><b>Incident Number : INC0178263</b></small> Moneris’ internal monitoring shows the service disruption possibly affecting Interac TSP transactions (mobile wallet) has been resolved, and normal transaction…2h 38mResolved
Mar 21, 2026Cloud Polling - Important Update<small><b>Incident Number : INC0178255</b></small> Moneris’ internal monitoring shows the service disruption affecting in-store payments for some merchants using Cloud Polling has been resolved, and normal transaction…8 minResolved
Mar 18, 2026NOTICE: Upcoming Moneris device (PAX IM30) firmware upgrade - AVIS : Mise à jour prochaine du micrologiciel de l'appareil Moneris (PAX IM30)The scheduled maintenance has been completed.2h 0mScheduled
Feb 20, 2026Multiple Services impacted - Important Update<small><b>Incident Number : INC0175990</b></small> Moneris’ internal monitoring shows the Cloudflare service disruption affecting multiple applications and services for some merchants has been resolved, and normal…4h 9mResolved
Feb 16, 2026Instalink IVR - Important Update<small><b>Incident Number : INC0175610 </b></small> Moneris’ internal monitoring shows the service disruption affecting the installink IVR for some merchant in the central region has been resolved, and normal IVR…3h 34mResolved
Feb 12, 2026Intermittent declines on Interac - Important Update<small><b>Incident Number : INC0175316 </b></small> Moneris’ internal monitoring shows the service disruption affecting Interac transaction processing has been resolved, and normal transaction processing has resumed…15 minResolved
Feb 6, 2026Merchant Direct SFTP file delay - Important Update<small><b>Incident Number : INC0174854</b></small> Moneris’ internal monitoring shows merchants may have experienced a brief delay affecting Merchant Direct SFTP Reports. The issue has been resolved, and and SFTP daily…1h 57mResolved
Feb 4, 2026Interac TSP- Important Update<small><b>Incident Number : INC0174744</b></small> Interac has confirmed their incident intermittently affecting Interac TSP transactions (mobile wallet) has been resolved. Moneris’ internal monitoring shows normal…55 minResolved
Feb 2, 2026Rogers Wireless - Important Update<small><b>Incident Number : INC0174566 </b></small> Moneris’ internal monitoring shows the service disruption possibly affecting long range terminals using Rogers SIM cards has been resolved, and normal transaction…1h 0mResolved
Jan 29, 2026Telus Wireless (Western Canada) - Important Update<small><b>Incident Number : INC0174337 </b></small> Moneris has been informed by Telus that the service disruption affecting long range terminals using Telus SIM cards for some merchants in Western Canada has been…14h 36mResolved
Jan 25, 2026Merchant Direct SFTP Reports - Important Update<small><b>Incident Number : INC0173906 </b></small> Moneris’ internal monitoring shows merchants may have experienced a brief delay affecting Merchant Direct SFTP Reports. The issue has been resolved, and and SFTP daily…40 minResolved
Jan 22, 2026Microsoft 2FA - Important Update<small><b>Incident Number : INC0173804</b></small> Moneris’ internal monitoring shows the third-party issue possibly affecting Merchant Portals Password Reset (such as Merchant Direct, Moneris Go and Moneris Gateway)…13h 51mResolved
Dec 19, 2025Merchant Direct SFTP Reports - RESOLVED<small><b>Incident Number : INC0171947</b></small> Moneris’ internal monitoring shows merchants may have experienced a brief service disruption affecting delayed settlement reporting for December 18. The issue has been…5h 8mResolved
Nov 18, 2025Important Update Cloudflare Outage<small><b>Incident Number : INC0169836</b></small> Moneris’ internal monitoring shows the service disruption possibly affecting Moneris Go devices, Moneris Go Retail, Moneris Go Restaurant, Moneris Total Commerce…4h 19mResolved
Nov 14, 2025Interac processing impacts for multiple issuers<small><b>Incident Number : INC0169615</b></small> Moneris’ internal monitoring shows the service disruption possibly affecting In-store Interac transactions from <b>ATB, Meridian Credit Union, and Tangerine</b> has…3h 13mResolved
Nov 13, 2025Go Retail & Moneris Online - Intermittent Checkout and Cart Functionality Issues<small><b>Incident Number : INC0169578</b></small> Moneris’ internal monitoring shows the service disruption affecting Go Retail and Moneris Online platforms has been resolved, and normal transaction processing has…4h 16mResolved

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How to Read This Moneris Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Moneris acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Moneris outage in this window ran 1d, against a mean recovery of 4h 13m. If you depend on Moneris in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.