Movable Ink Outage History

42 incidents recorded over the last 365 days, 42 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Movable Ink status100.00% uptime history

Every Recorded Movable Ink Incident

Movable Ink incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026DaVinci - Login/Access IssueEarlier today, some users experienced login issues affecting the DaVinci platform not allowing them to enter the platform. Our Engineering team has confirmed that services are now operating normally. We apologize for…0 minResolved
Oct 29, 2026DaVinci - Partial Campaign Service DisruptionEarlier today, some Da Vinci users encountered intermittent errors while working in the platform, and certain functions were temporarily unavailable. Our Engineering team has confirmed that services are now operating…0 minResolved
Oct 21, 2026Studio - Client-Hosted Images Not Displaying**Postmortem** **Incident Summary** On October 21, 2026, between 15:53 UTC and 18:20 UTC \(11:53 AM to 2:20 PM ET\), Capturama had trouble retrieving external images and assets while rendering content. The disruption…1h 38mResolved
Oct 13, 2026DaVinci - Login/Access Issues for Multiple Clients & Users**Postmortem** **Incident Summary** On October 13, 2026, between approximately 19:22 UTC and 22:47 UTC \(3:22 PM–6:47 PM ET\), some Da Vinci users were unable to log in to the platform. Users who sign in with a…3h 12mResolved
Oct 7, 2026Studio Content Serving — Increased Latency in US East DatacenterIncident Summary: Between October 6, 2026 at 11:15 PM ET and October 7, 2026 at 1:30 AM ET, users experienced a disruption and period of increased latency for Studio content serving in our US East…-1 minResolved
Oct 6, 2026DaVinci - Login/Access Issues for Multiple Clients & Users**Postmortem** **Incident Summary** On October 6, 2026, between approximately 15:27 UTC and 16:10 UTC \(11:27 AM-12:10 PM ET\), some Da Vinci users experienced difficulty accessing accounts on the platform. Users with…1h 0mResolved
Oct 1, 2026Campaign Scheduling and Data Processing Delays**Incident Summary** On October 1, 2026, between approximately 11:55 AM and 4:15 PM ET \(15:55–20:15 UTC\), Da Vinci experienced degraded performance in the systems that calculate campaign audience counts and process…0 minResolved
Jul 30, 2026Da Vinci - Click-Through Links Experiencing Certificate Errors## Incident Summary On July 30, 2026, between 20:13 UTC and 21:54 UTC \(4:13 PM–5:54 PM ET\), Da Vinci experienced an interruption affecting HTTPS traffic on the `coherentpath.link` tracking domain. During this…1h 13mResolved
Jul 23, 2026Studio - Login/Access Issues for Multiple Clients & Users**Incident Summary** On July 23, 2026, between approximately 4:15 AM and 9:23 AM EDT \(08:15 to 13:23 UTC\), a large number of Studio users could not log in or reach the platform. The problem affected multiple…1h 4mResolved
Jun 29, 2026Studio - Content Serving Disruption (US-East)Between 11:11 PM ET on June 28, 2026 and 12:04 AM ET on June 29, 2026, Studio experienced a content serving disruption affecting requests routed through our US-East region. Requests routed through our EU or US-West…-695 minResolved
Jun 2, 2026Studio - Users may be unable to duplicate Targets or Blocks within Campaigns.## Incident Summary Between 1:23 PM ET and 3:34 PM ET on June 2, 2026, some users working across multiple workspaces experienced issues duplicating content blocks and targeting settings within campaigns. The issue…54 minResolved
Jun 1, 2026Da Vinci - Analytics and Proofing Service Degradation## Incident Summary On June 1, 2026, Analytics and Proofing experienced a service disruption where users were unable to run queries or load dashboards. Studio was not impacted. The issue was detected at 13:18 UTC…1h 56mResolved
May 26, 2026Da Vinci - Unsubscribe Metrics Delayed in Analytics DashboardThe issue affecting unsubscribe metrics in Da Vinci Analytics has been fully resolved. The overnight backfill has completed, and all unsubscribe data is now up to date in the Analytics UI. No unsubscribe data was lost…25h 12mResolved
May 19, 2026Da Vinci - Platform Experiencing Syncing/Proofing IssuesThe issue regarding campaign/creative syncing and proofing has been fully resolved. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be…1h 52mResolved
May 12, 2026Studio - Platform Experiencing Login Issues## Incident Summary On May 12, 2026, between approximately 12:00 PM EDT and 1:07 PM EDT, some users experienced difficulty logging into the Movable Ink Studio platform. Affected users received an error message upon…4h 45mResolved
May 8, 2026Studio - Analytics and Reporting Degradation## Incident Summary Between 6:44 PM ET on May 7, 2026 and 11:45 AM ET on May 8, 2026, Studio users experienced degraded performance and errors when accessing Studio Analytics and Reporting features, including Custom…5h 0mResolved
May 7, 2026Studio - Data Source Issues## Incident Summary On May 7, 2026, between approximately 11:07 AM ET and 11:23 AM ET, customers in the US region experienced failures rendering Movable Ink Studio content that relied on data source lookups. During…0 minResolved
Apr 29, 2026Studio - Intermittent Image Rendering Issues## Incident Summary On April 29, 2026, Movable Ink identified an issue where some Studio-rendered content could intermittently fail to load in email environments. In affected cases, images that should have rendered…2h 4mResolved
Apr 22, 2026Studio - Issues affecting dynamic content rendering and data source uploads/downloads## Incident Summary On April 22, 2026, some users experienced issues with Studio data sources and dynamic content rendering. During the incident window, certain CSV data source uploads or downloads may have failed or…0 minResolved
Apr 17, 2026Da Vinci - missing audiences and audience tags**Incident Summary** Between 00:01 and 00:23 UTC on April 18, 2026, audience tags across a subset of customer accounts were incorrectly deleted from production. The event was triggered by a deployment at 19:15 UTC…69h 6mResolved
Apr 16, 2026Da Vinci - Platform Slowness## Incident Summary On April 16, 2026, users may have experienced slower-than-normal performance within the Da Vinci platform. This included delays when viewing campaigns and creatives, as well as issues with actions…6h 16mResolved
Apr 15, 2026Da Vinci - Web App Inaccessible## Incident Summary On April 15, 2026, some users experienced issues accessing the Da Vinci Web App. The issue occurred during a planned deployment when one of the deployment steps took longer than expected to…2h 10mResolved
Mar 24, 2026Da Vinci - Delays in Campaign Syncing and Proofing**Incident Summary** On March 24, between approximately 2:00 AM and 10:22 AM EDT, some clients experienced delays with campaign syncing and proof generation. This was first observed during early morning proofing…1h 41mResolved
Mar 5, 2026Studio - Scratch off and Peel off Preview Not Rendering## Incident Summary On February 9th, a code change was introduced to improve Scratch Off preview functionality by adding abstraction to the `landing_page_config`. This change allowed previews to render without relying…3h 21mResolved
Mar 5, 2026Da Vinci - Studio Content Import Issue## Incident Summary Between approximately 9:47 PM EST on March 4 and 11:09 AM EST on March 5, some users experienced issues importing Studio content into Da Vinci creatives. During this time, attempts to load Studio…0 minResolved
Feb 26, 2026Da Vinci - Campaign Processing Delays## Incident Summary Between approximately 3:00 PM EST on February 26 and 1:30 PM EST on February 28, a handful of clients experienced delays in campaign processing. Under certain campaign configuration conditions…33h 56mResolved
Feb 12, 2026Da Vinci — Web App Inaccessible## Incident Summary Between approximately 11:58 AM EST and 12:30 PM EST on February 12, 2026, multiple components of the Da Vinci Web App experienced degradation. During this time, users encountered issues loading…3h 31mResolved
Feb 10, 2026Da Vinci - Issues with Campaign Syncing## Incident Summary Between approximately 02:30 AM EST and 02:11 PM EST on February 10, 2026, there were intermittent outages that prevented campaigns from loading. During this period, users experienced issues with…4h 52mResolved
Feb 10, 2026Da Vinci - Platform Degradation## Incident Summary Between approximately 02:30 AM EST and 02:11 PM EST on February 10, 2026, there were intermittent outages that prevented campaigns from loading. During these outages, opening a campaign resulted in…13h 16mResolved
Feb 2, 2026Da Vinci – Send Analytics Data Missing## Incident Summary Between 5:34 PM EST on January 29, 2026, and 9:40 AM EST on February 4, 2026, customers experienced delays in Send Analytics event data appearing in the Da Vinci analytics dashboards. The incident…70h 28mResolved
Jan 29, 2026Da Vinci - Proofing and Syncing slowness## Incident Summary Between approximately 12:15 PM EST and 1:00 PM EST on January 29, 2026, users experienced issues with campaigns failing to progress through Proof Runner and, in some cases, campaigns reverting from…4h 34mResolved
Jan 22, 2026Da Vinci - Salesforce Marketing Cloud Degraded Performance## Incident Summary Between the hours of 1:00 AM EST on January 20, 2026 and 6:30 AM EST on January 25, 2026, Salesforce Marketing Cloud experienced a service outage. This upstream outage impacted the integration…106h 42mResolved
Jan 13, 2026Da Vinci - Platform Experiencing Syncing/Proofing Issues**Summary** Between the hours of 1:25AM ET and 11:55AM ET users may have experienced issues with syncing or proofing in Da Vinci. This was caused by one of our email send monitor tasks becoming stuck, which prevented…4h 35mResolved
Jan 12, 2026Studio - Dynamic Links Routing to Fallback Destinations### Incident Summary Between the hours of 12:51 PM EST and 1:55 PM EST on Monday January 12th, 2026, some Studio customers may have experienced dynamic links routing to fallback destinations. The event was caused by a…0 minResolved
Jan 8, 2026Studio - Data Source Requests Generating 403 Responses### Incident Summary Between the hours of 3 PM EST on Tuesday January 6th, 2026 and 11 AM EST on Wednesday January 7th, 2026, some data source requests out of the US West datacenter did not utilize the IP addresses on…-3087 minResolved
Jan 6, 2026Studio - CSV Active Integrations Failing to Update/Upload### Incident Summary Between the hours of 6:12PM and 6:51PM ET on Tuesday, January 6th, Studio users may have experienced issues with CSV active integrations \(data sources\). A change was deployed to production…39 minResolved
Dec 23, 2025Studio - Reporting Delays### Incident Summary Between December 19th, 2025 and December 25th, 2025, some users experienced delayed data processing and incomplete reporting. No data was lost. This occurred as the result of a performance…71h 27mResolved
Dec 12, 2025Da Vinci - Notification Email Issues### Incident Summary Between the hours of 8:48 AM EST on December 8th and 7:14 PM EST on December 11th, users may have received notification emails with an incorrect subject line. The incident was triggered by a code…-5723 minResolved
Nov 25, 2025Da Vinci - Campaigns Syncing, Proofing, and Recommendations Issues### Incident Summary On Tuesday, November 25th, some campaigns were impacted by symptoms like being stuck in the “syncing” or “scheduling” stages. This issue was due to downstream effects from the issue we shared on…4h 24mResolved
Nov 21, 2025Da Vinci - Campaigns Stuck in Varying Stages### Incident Summary On Friday, November 21st, the Da Vinci Engineering team noticed delayed processing of tasks from one of our background worker pools, and made a change to increase the scaling limits associated with…1h 58mResolved
Nov 20, 2025Studio - Issues with Data Source Powered Content**Incident Summary** On Thursday, November 20th, 2025 between 4:15 PM and 4:40 PM EDT, customers may have been shown fallback content from our US West datacenter. **Resolution** On-call engineers were engaged and…-97 minResolved
Nov 6, 2025Da Vinci - Issues Loading davinci.movableink.com Webpage### Incident Summary Between the hours of 8:56AM EST to 9:25AM EST on November 6th, the Da Vinci web application experienced a brief outage. The event was triggered by a routine deployment conflicting with a processing…1h 26mResolved

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How to Read This Movable Ink Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Movable Ink acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Movable Ink outage in this window ran 4d 10h, against a mean recovery of 12h 17m. If you depend on Movable Ink in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.