Is Movable Ink Down?

Earlier today, some users experienced login issues affecting the DaVinci platform not allowing them to enter the platform. Our Engineering team has confirmed that services are now operating normally. We apologize for any disruption this may have caused. The issue have been resolved and users should now be able to log in to their accounts as normal. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be published in 7 business days.

Earlier today, some Da Vinci users encountered intermittent errors while working in the platform, and certain functions were temporarily unavailable. Our Engineering team has confirmed that services are now operating normally. We apologize for any inconvenience this may have caused. Please reach out to the Technical Support team if you continue to see any issue or have additional questions. A post-mortem will be posted within 7 business days.

**Postmortem** **Incident Summary** On October 21, 2026, between 15:53 UTC and 18:20 UTC \(11:53 AM to 2:20 PM ET\), Capturama had trouble retrieving external images and assets while rendering content. The disruption reached our regions one after another, and each region recovered as we reversed the change. During this period, images pulled from customer-hosted assets may have failed to load in content rendered by Capturama. The issue started with a routine update to the service that retrieves and caches external images. The update included a security patch that turned out to be incompatible with another software component the service depends on. That caused image requests to fail. Our standard health checks kept passing because they didn’t test image retrieval, so the problem wasn’t flagged automatically. Customer reports brought it to our engineering team. **Resolution** Engineering rolled the update back in all regions. Service was fully restored by 18:20 UTC, and the incident was then declared resolved. We’ve also built and tested a permanent fix that removes the incompatible component. **Corrective Actions** To keep this from happening again, we’ve added new alerts that trigger when image-retrieval traffic drops sharply. We’re also adding health checks that confirm images load end to end, testing new builds with realistic image requests before they go live, and pausing a rollout automatically if service quality drops in any region. --- [2026-10-21T15:19:35.860-04:00] (resolved) The issue affecting client-hosted images in Studio has been fully resolved, and all affected images are now loading as expected. Our Engineering team has confirmed that the service is operating normally. We apologize for any disruption this may have caused. Please reach out to the Technical Support team if you continue to experience issues or have additional questions. A post-mortem will be published within 7 business days. --- [2026-10-21T14:15:43.651-04:00] (monitoring) Our Engineering team has implemented a fix, and client-hosted images are now loading as expected in Studio. We are continuing to monitor the service to ensure stability and will provide another update within the next hour. --- [2026-10-21T13:40:45.767-04:00] (investigating) We are currently investigating an issue where client-hosted images are not displaying as expected in Studio, impacting product grids and creative previews for some customers. Our Engineering team is actively investigating the issue. We will provide another update within the next hour or sooner if additional information becomes available.