Is Movable Ink Down?

## Incident Summary On July 30, 2026, between 20:13 UTC and 21:54 UTC \(4:13 PM–5:54 PM ET\), Da Vinci experienced an interruption affecting HTTPS traffic on the `coherentpath.link` tracking domain. During this period, recipients clicking links in proof or production emails could encounter a browser security warning indicating that the site's security certificate had expired. Users generating or proofing campaigns that relied on the affected tracking domain could also experience the same error. Click and open events initiated during the incident were unable to reach Da Vinci's tracking service and therefore were not recorded. The issue was caused by the expiration of the TLS certificate serving `coherentpath.link` before a replacement certificate could be successfully provisioned. The renewal process was blocked because the certificate configuration still included domains associated with previously off-boarded clients. Since those domains no longer resolved to the production infrastructure, Google's managed certificate service was unable to issue the replacement certificate before the existing certificate expired. The issue was limited to HTTPS traffic. The underlying application and HTTP endpoint remained available throughout the incident. ## Resolution Engineering restored service by removing obsolete client domains from the certificate configuration and updating the production infrastructure to use a valid certificate while a replacement managed certificate was provisioned. Once the updated certificate was deployed, the team validated HTTPS connectivity across the affected environments and re-synchronized impacted creatives to regenerate valid tracking links.Service was fully restored by 21:54 UTC, after which the incident was declared resolved. ## Corrective Actions To reduce the likelihood of a similar issue recurring, we are implementing several improvements to certificate and infrastructure management.We are adding proactive monitoring to alert on upcoming certificate expirations at least 14 days in advance, as well as alerts for managed certificate provisioning failures so renewal issues can be identified before they impact production. We are also strengthening the client off-boarding process to ensure retired domains are removed from both ingress configuration and certificate definitions as part of the standard workflow. In addition, production load-balancing resources will be brought under infrastructure-as-code management to reduce configuration drift and simplify future incident response. Monitoring around domain health, certificate status, and production routing will also be expanded to improve detection and diagnosis of similar issues. --- [2026-07-30T18:49:27.106-04:00] (resolved) The updated security certificate has been deployed, and Da Vinci click-through links are now functioning as expected. Please reach out to the Technical Support team if you continue to experience issues or have additional questions. A post-mortem will be shared within 7 business days. --- [2026-07-30T17:36:17.026-04:00] (investigating) We are investigating an issue impacting Da Vinci click-through links due to an expired security certificate. Our Engineering team is actively working to resolve the issue and will provide an update as soon as more information is available.

This incident has been resolved by our engineering team. All services have been restored and users are able to access Studio again. --- [2026-07-23T09:33:03.647-04:00] (identified) The issue has been identified by our Engineering team and a fix will be implemented shortly --- [2026-07-23T08:50:53.451-04:00] (investigating) Users may be experiencing trouble with logging into/accessing the Studio platform. Our Engineering team is currently investigating. We will post an update in 1 hour.

Between 11:11 PM ET on June 28, 2026 and 12:04 AM ET on June 29, 2026, Studio experienced a content serving disruption affecting requests routed through our US-East region. Requests routed through our EU or US-West regions were unaffected and completed normally. Our Engineering team has confirmed that content serving has fully recovered and the platform is operating normally. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.