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Is NeoAssist Down?

CommunicationLive status, outages, and incident history

No. NeoAssist is up right now.

Every monitored NeoAssist system is operational as of November 14, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked just nowLive · every 60s

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Official NeoAssist status page
How we know: the official NeoAssist status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

NeoAssist Status Summary

As of 19:26 UTC on 14 November 2026, NeoAssist is operational. PulsAPI checked NeoAssist's official status page and found 10 of 10 components operational, with no active incidents. The latest incident, "Lentidão no envio e recebimento de mensagens via WhatsApp", was on Oct 22, 2026 and lasted 41 min.

Cite as: PulsAPI, “NeoAssist status”, checked 14 November 2026, 19:26 UTC. https://www.pulsapi.com/services/neoassist

NeoAssist Component Status

The main NeoAssist systems on this page. All 10 are operational right now.

10operational
Função ou Funções Específicas
Operational
Plataforma Omnichannel » Chat NeoLive
Operational
Plataforma Omnichannel » ChatBot
Operational

7 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Plataforma Omnichannel » Gerenciador de E-mail, Plataforma Omnichannel » Mídias Sociais, Plataforma Omnichannel » Registro Manual, Plataforma Omnichannel » Telefonia, Plataforma Omnichannel » Vídeo Chat, Plataforma Omnichannel » WhatsApp, Plataforma Omnichannel » Workflow.

See all of them free

Component statuses may change independently during partial outages.

Recent NeoAssist Outages & Incidents

Incident history from the official NeoAssist status page, including resolution updates.

Lentidão no envio e recebimento de mensagens via WhatsAppResolved Oct 22, 2026 · 41 minResolved

This incident has been resolved. --- [2026-10-22T16:13:56.423-03:00] (monitoring) Monitorando sistema! --- [2026-10-22T16:13:12.081-03:00] (investigating) O envio e recebimento de mensagens pelo canal WhatsApp foi normalizado e o serviço está operando normalmente. Seguiremos monitorando o ambiente para garantir a estabilidade. Caso ainda perceba alguma instabilidade, entre em contato com nosso suporte. Pedimos desculpas pelo transtorno e agradecemos a compreensão. --- [2026-10-22T16:02:37.519-03:00] (investigating) Seguimos investigando a lentidão no envio e recebimento de mensagens pelo canal WhatsApp. Nossa equipe continua dedicada à análise para identificar a causa e normalizar o serviço o quanto antes. Publicaremos uma nova atualização em até 30 minutos. Agradecemos a compreensão. --- [2026-10-22T15:46:45.977-03:00] (investigating) Identificamos uma lentidão no envio e recebimento de mensagens pelo canal WhatsApp. Nossa equipe já está trabalhando para normalizar o serviço, e publicaremos uma nova atualização em até 30 minutos. Pedimos desculpas pelo transtorno.

Indisponibilidade de Funções EspecíficasResolved Oct 16, 2026 · 2h 43mResolved

O sintoma identificado foi corrigido e sua correção completamente validada. A plataforma NeoAssist está funcionando normalmente. --- [2026-10-16T15:43:56.146-03:00] (monitoring) O sintoma identificado foi corrigido e neste momento, a plataforma NeoAssist está funcionando normalmente. Para segurança de nossos usuários, estamos monitorando a correção para garantir que ela não cause qualquer efeito que volte a prejudicar a operação da plataforma e de sua operação. Em até 20 minutos, traremos novas atualizações. --- [2026-10-16T14:38:57.739-03:00] (investigating) Identificamos problemas/indisponibilidade nas seguintes funções abaixo: - WhatsApp Identificamos uma oscilação que está afetando o a Produto Nosso time de engenharia já está focado na investigação do problema para normalizar tudo o quanto antes. Pedimos desculpas pelo inconveniente e atualizaremos este comunicado assim que tivermos novidades. Nosso time Técnico já esta atuando com total prioridade para solucionar o problema o mais breve possível! Pedimos desculpas pelos transtornos!

Atraso na atualização de dados: Relatórios D&I e ExportaçãoResolved Oct 15, 2026 · 3h 36mResolved

This incident has been resolved. --- [2026-10-15T10:33:12.571-03:00] (identified) Informamos que os relatórios de D&I e Exportação não estão apresentando os dados referentes a ontem (14/10). Nossa equipe já identificou a falha e está reprocessando as informações neste momento. A previsão para a normalização completa dos relatórios é até as 12h00 de hoje.

NeoAssist Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a NeoAssist incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% averageNov 14

Live NeoAssist Outage Reports

Problems reported by engineers using NeoAssist. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No NeoAssist problems reported yet.

Something wrong with NeoAssist on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About NeoAssist

Is NeoAssist down? Its official status page at status.neoassist.com reports on 10 components, including Função ou Funções Específicas, Chat NeoLive and ChatBot. PulsAPI checks it every few minutes and can alert you when NeoAssist reports an incident.

NeoAssist Status FAQ

Is NeoAssist down right now?

The verdict at the top of this page comes from the latest poll of the official NeoAssist status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if NeoAssist is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until NeoAssist recovers.

How do I check NeoAssist uptime history?

PulsAPI tracks NeoAssist uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever NeoAssist changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect NeoAssist outages?

PulsAPI reads the official NeoAssist status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual NeoAssist components?

Yes. PulsAPI monitors 10 individual NeoAssist components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when NeoAssist goes down?

Yes. Create a free account and subscribe to NeoAssist: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with NeoAssist to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot NeoAssist problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor NeoAssist?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so NeoAssist plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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