NTS and OIT Outage History

93 incidents recorded over the last 365 days, 39 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live NTS and OIT status100.00% uptime history

Every Recorded NTS and OIT Incident

NTS and OIT incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 13, 2026PROD Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systemsPROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services. Banner Database Banner Admin UAOnline Banner 9…5h 0mScheduled
Nov 10, 2026NON PROD Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systemsNON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services. Banner Database Banner Admin UAOnline Banner…4h 0mScheduled
Nov 8, 2026PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systemsPROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services. Banner Database Banner Admin UAOnline Banner 9…6h 0mScheduled
Nov 3, 2026KUAC File Share – Final Data Migration to NetApp CIFS and CutoverScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 1, 2026PROD Zoom - Remove Zoom for Gmail appScheduled maintenance is currently in progress. We will provide updates as necessary.15 minScheduled
Oct 30, 2026NON-PROD Banner Event Publisher upgradeScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 30, 2026Server LAN Manager Authentication HardeningScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 28, 2026TEST Banner UpgradesScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 27, 2026NON PROD Banner Data Refresh|Clone From PROD to TESTScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 26, 2026PROD Banner UpgradesScheduled maintenance is currently in progress. We will provide updates as necessary.9h 0mScheduled
Oct 23, 2026Server LAN Manager Authentication HardeningScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 21, 2026Scheduled Maintenance: Server Storage Drive ReplacementScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 18, 2026NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systemsScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 16, 2026Upgrade MECM Site Server to version 2509Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 4, 2026PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systemsThe scheduled maintenance has been completed.6h 0mScheduled
Oct 2, 2026UAOnline Login Degraded PerformanceThe IAM team has resolved the issue with the UAOnline service, and confirmed the fix to be stable. The certificate update that caused the issue was reverted. Please report any continued issues with this service to your…73h 48mResolved
Sep 26, 2026Move NetApp NFS Data LIFs to Newly Cabled Ports for VMware Storage ConnectivityThe scheduled maintenance has been completed.30h 0mScheduled
Sep 25, 2026TEST Banner UpgradesThe scheduled maintenance has been completed.10h 0mScheduled
Sep 22, 2026Vendor-Side Incident: Web IssuesUniversity Website and VPN External Accessibility Problem Impact Analysis Event Occurrence: 20260921 # Background University of Alaska provides Virtual Private Network \(VPN\) connectivity for university affiliated…15h 59mResolved
Sep 21, 2026Alaska.edu and UAF.edu Partial OutageUniversity Website and VPN External Accessibility Problem Impact Analysis Event Occurrence: 20260921 # Background University of Alaska provides Virtual Private Network \(VPN\) connectivity for university affiliated…3h 58mResolved
Sep 20, 2026NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systemsThe scheduled maintenance has been completed.6h 0mScheduled
Sep 17, 2026TEST Banner UpgradesThe scheduled maintenance has been completed.2h 0mScheduled
Sep 16, 2026NON PROD Banner Data Refresh|Clone From PROD to TESTThe scheduled maintenance has been completed.6h 0mScheduled
Sep 15, 2026UA Google Workspace - Account DeletionThe scheduled maintenance has been completed.80h 0mScheduled
Sep 15, 2026TEST Argos Mapplet UpgradeThe scheduled maintenance has been completed.5h 0mScheduled
Sep 13, 2026Upgrade RPTP On-Prem to 19.32The scheduled maintenance has been completed.8h 0mScheduled
Sep 13, 2026PROD Banner UpgradesThe scheduled maintenance has been completed.4h 0mScheduled
Sep 11, 2026TEST Argos & MAPS UpgradesThe scheduled maintenance has been completed.5h 0mScheduled
Sep 9, 2026Enabling Windows Hello Biometric Login for Statewide Office's WorkstationsThe scheduled maintenance has been completed.1h 0mScheduled
Sep 2, 2026Pharos Print Scout deployment to all NTS-managed computersThe scheduled maintenance has been completed.1h 0mScheduled
Aug 28, 2026Google Chat Degraded PerformanceThis disruption was caused by a vendor outage and not related to University operations.1h 4mResolved
Aug 27, 2026TEST Banner UpgradesThe scheduled maintenance has been completed.2h 0mScheduled
Aug 26, 2026Carrier Maintenance - UA Fairbanks-Anchorage WAN Circuit - Alaska Communications Network Maintenance NotificationThe scheduled maintenance has been completed.8h 0mScheduled
Aug 25, 2026Canvas Service DegradationCanvas LMS Degradation of Service Problem Impact Analysis Event Occurrence: 8/25/26 # Background The Canvas LMS platform provides web based digital classroom features to instructors and students. Courses, terms, and…70h 30mResolved
Aug 25, 2026Carrier Maintenance - UA Inter-MAU WAN Circuits - ACS COPPER VALLEY EMERGENCY NETWORK MAINTENANCEThe scheduled maintenance has been completed.3h 0mScheduled
Aug 25, 2026Emergency Carrier Maintenance - UA Internet2 WAN CircuitsThe scheduled maintenance has been completed.5h 0mScheduled
Aug 22, 2026Emergency Carrier Maintenance – WAN Circuits (Seattle/Portland Area)The scheduled maintenance has been completed.6h 0mScheduled
Aug 22, 2026PROD Banner UpgradesThe scheduled maintenance has been completed.12h 0mScheduled
Aug 21, 2026Enable EAM for Microsoft 365 AccountsThe scheduled maintenance has been completed.16h 0mScheduled
Aug 20, 2026Qmenu SSO Configuration CorrectionThe scheduled maintenance has been completed.2h 49mScheduled
Aug 20, 2026QMenu SSO Integration and Access Manager ChangesThe scheduled maintenance has been completed.1h 30mScheduled
Aug 19, 2026Calls to Campus Partial OutageThis disruption was caused by a vendor outage and not related to University operations.48h 18mResolved
Aug 16, 2026Lenel Access Control (Card Swipe) Partial Outage# **Root Cause Analysis – Argus Server Incident** ## **Executive Summary** The Argus server experienced a rapid loss of available space on the Windows C: drive. During investigation, PAWS identified significant disk…3h 1mResolved
Aug 10, 2026Banner Slowness/UnavailablilityBanner Employee Service Unresponsive Problem Impact Analysis Event Occurrence: August 10, 2026 10:30am to 10:53am  # Background The Banner Employee Self Service application is the main service that employees submit…165h 51mResolved
Aug 8, 2026PROD Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems.The scheduled maintenance has been completed.4h 0mScheduled
Aug 4, 2026NON PROD Q3 Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systemsThe scheduled maintenance has been completed.5h 0mScheduled
Aug 3, 2026Iru Web Login OutageIRU Authentication Outage Problem Impact Analysis Event Occurrence: 20260803 # Background The IRU authentication service provides user authentication capabilities for managed macOS devices and web-based access…555h 15mResolved
Aug 3, 2026Modern Campus SaaS Migration - CMS Editing Environment Unavailable (edit.alaska.edu)The scheduled maintenance has been completed.112h 0mScheduled
Aug 2, 2026Bluecat DNS/DHCP server OS upgradesThe scheduled maintenance has been completed.4h 0mScheduled
Jul 29, 2026Emergency Outage: ACS Carrier MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Jul 26, 2026PROD Banner UpgradesThe scheduled maintenance has been completed.13h 0mScheduled
Jul 26, 2026PROD Banner UpgradesThe scheduled maintenance has been completed.13h 0mScheduled
Jul 24, 2026Access to vdi.alaska.edu is unavailable[vdi.alaska.edu](http://vdi.alaska.edu) access disruption. ‌ Expired Unified Access Gateway Certificates. Date Time:07/23/2026 4:00 PM.  # Background [vdi.alaska.edu](http://vdi.alaska.edu) provides user access to…7h 19mResolved
Jul 21, 2026Canvas Scheduled OutageThe scheduled maintenance has been completed.1h 0mScheduled
Jul 6, 2026Zoom License Provisioning UpdateThe scheduled maintenance has been completed.15 minScheduled
Jul 5, 2026PROD June 2026 Monthly OS Patching for Banner, Degree Works, UAOnline, and related systemsThe scheduled maintenance has been completed.6h 0mScheduled
Jul 1, 2026TEST Banner UpgradesThe scheduled maintenance has been completed.7h 0mScheduled
Jul 1, 2026Canvas Scheduled Service OutageThe scheduled maintenance has been completed.1h 0mScheduled
Jun 30, 2026PROD UAOnline outage for Fiscal Year-end activitiesThe scheduled maintenance has been completed.17h 0mScheduled
Jun 30, 2026Action Required: Manual Update for Toad Data Point LicensesThe scheduled maintenance has been completed.48h 0mScheduled
Jun 28, 2026PROD Banner Workflow UpgradeThe scheduled maintenance has been completed.4h 0mScheduled
Jun 28, 2026PROD: Turn off Self-Service Banner 8The scheduled maintenance has been completed.2h 0mScheduled
Jun 24, 2026Configure AD encryption type flagsThe scheduled maintenance has been completed.8h 0mScheduled
Jun 21, 2026RADIUS Authentication Servers Software PatchThe scheduled maintenance has been completed.8h 0mScheduled
May 29, 2026Banner Admin Partial OutageUAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the…8h 34mResolved
May 28, 2026Banner Admin and UAOnline Employee Self-Service OutageUAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the…9h 47mResolved
May 16, 2026Authentication issue is preventing login to certain UA systems.Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your…383h 16mResolved
May 15, 2026ELMO OutageThe UAS ELMO team has resolved the issue with the ELMO, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience…65h 32mResolved
May 11, 2026UAOnline Employee Login Degraded PreformanceThe OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for…23h 12mResolved
May 8, 2026Canvas OutageThe most recent update from Instructure is: "Canvas by Instructure is fully operational and remains safe to use. Core learning data is not compromised. Instructure will give you clear guidance if any action is…49h 25mResolved
Apr 28, 2026TeamDynamix Email Replies not being Processed [Partial Outage]This outage was caused by an issue on our vendor’s side. They released the following information: “The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.“23h 50mResolved
Apr 9, 2026Banner PROD SlownessThe affected components of Banner are still operational, and we are considering the fix to be stable and this outage resolved. Please report any continued issues with this service to your campus's IT helpdesk, and…27h 4mResolved
Apr 8, 2026UAOnline (Banner Self-Service) OutageUAOnline Partial Outages Problem Impact Analysis Event Occurrence: March \[15, 17, 20 , 23\] 2026 Employee Self Service; April 2, 2026 Employee Self Service; April 7, 2026 Finance Self Service; April 8, 2026 General…25h 22mResolved
Apr 7, 2026UAOnline Finance OutageThe issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.21h 10mResolved
Apr 2, 2026UAOnline/Banner Employee Self-Service Partial OutageWe've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual…29h 50mResolved
Apr 1, 2026Banner SlownessOIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable. The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is…4h 30mResolved
Mar 25, 2026Hess Village Planned Power OutageA scheduled power outage in Hess Village affected the wireless network in that area.5h 25mResolved
Mar 23, 2026UAOnline Employee Dashboard Partial OutageOIT EAS has confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!2h 3mResolved
Mar 20, 2026UAOnline Employee Self-Service Partial OutageService is restored.1h 8mResolved
Mar 17, 2026UAOnline Employee Dashboard Partial OutageThe OIT EAS team requested their vendor to perform a restart of affected services, and the Employee Dashboard in UAOnline appears to be fully operational again. Please report any continued issues with this service to…1h 1mResolved
Mar 9, 2026Disabled Alumni/Affiliate Google AccountsUA Google User Access Interruption Problem Impact Analysis Event Occurrence: Monday March 9th @ 1:24 PM # Background UA Google Workspace is the primary cloud collaboration service provided by UA OIT to all UA users…17h 53mResolved
Feb 26, 2026Print.alaska.edu OutageThe OIT PAWS team has resolved the issue with the print.alaska.edu service, and NTS TSS has confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank…56 minResolved
Feb 23, 2026SSO/IdP Slowness/IntermittenceSSO services have remained stable following the switch to a backup load balancer by OIT PAWS, and IAM has found no other issues with SSO or IdP. Thank you for your time and patience as we followed the resolution of…92h 12mResolved
Feb 23, 2026NTS Service Desk - Walk-In Support UnavailableThis disruption was the result of weather conditions in Fairbanks preventing staff from being able to safely access campus.49h 45mResolved
Jan 26, 2026Banner/UAOnline Partial OutageOIT EAS has confirmed that Ellucian (vendor for Banner) has resolved the issue with the Banner slowness, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT…95h 33mResolved
Jan 23, 2026Microsoft UA SSO Authentication DisruptionUAA ITS reports that they will be leaving the change reverted for the time being. Since authentication methods for these logins have also reverted, access to Microsoft-based logins should be restored for all users…1h 4mResolved
Jan 23, 2026BeyondTrust Remote Support/Bomgar Outage**Title:** BeyondTrust Remote Support / Bomgar Outage**Event Occurrence:** January 23rd, 7:30 AM – 9:40 AM ‌ ## **Problem Impact Analysis** ### **Background** BeyondTrust Remote Support \(Bomgar\) provides critical…2h 10mResolved
Jan 22, 2026BeyondTrust Remote Support/Bomgar OutageThis outage was a result of incorrect timing from Change 936424. The change was reverted until the approved time later that evening.57 minResolved
Jan 22, 2026Skarland Wi-Fi Degraded PerformanceSkarland Hall WiFi Outage Problem Impact Analysis Event Occurrence: 12 January 2026 17:00 # Background At UAF Campus Dorms, OIT Network Operations provides wireless and wired services via Hospitality access points…108h 35mResolved
Jan 12, 2026wiki.alaska.edu OutageThe PAS team has resolved the issue with the Confluence Wiki, and has confirmed the fix remains stable. Thank you again for your patience during the resolution of this issue!23h 34mResolved
Nov 30, 2025ELMO Self Service - Degraded PerformanceThis outage was the result of a software error that wasn't detected in the initial testing. The service owner was able to resolve the issue on Sunday and restore service.22h 22mResolved
Nov 17, 2025Foxit License Renewal IssuesThis outage was the result of the vendor implementing the incorrect license at the time of renewal. The service owners worked with the vendor to restore the correct license to users.23h 23mResolved
Nov 10, 2025TeamDynamix Service DegradationThis disruption was the result of a vendor outage. More information can be found on their statuspage: [https://status.teamdynamix.com/incidents/nd4jggfb41lp](https://status.teamdynamix.com/incidents/nd4jggfb41lp)3h 15mResolved

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How to Read This NTS and OIT Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before NTS and OIT acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single NTS and OIT outage in this window ran 23d 3h, against a mean recovery of 1d 3h. If you depend on NTS and OIT in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.