Is NTS and OIT Down?

The IAM team has resolved the issue with the UAOnline service, and confirmed the fix to be stable. The certificate update that caused the issue was reverted. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue! --- [2026-10-02T13:42:06.728-08:00] (monitoring) The IAM team has identified the issue with UAOnline and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available. --- [2026-10-02T11:26:57.150-08:00] (identified) We have received reports that UAOnline is currently experiencing issues. The Identity Access Management team is aware and has identified the cause. A certificate issue is causing incorrect password errors for users who recently reset their credentials. We will be making updates at 3 hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!

University Website and VPN External Accessibility Problem Impact Analysis Event Occurrence: 20260921 # Background University of Alaska provides Virtual Private Network \(VPN\) connectivity for university affiliated users located remotely and needing access to university network resources.  Additionally the university hosts public facing websites intended to be accessed globally.  These services, as well as others, are dependent upon connectivity between the university network and the wider internet, provided by our commodity internet service provider, Alaska Communications Systems \(ACS\). # Break Down of the Problem On 09/21/2026 at approximately 3:30pm, remote users outside of the university network reported issues loading university websites, and additionally reported interruption in connectivity to the university VPN.  Technicians onsite reported that both VPN and web resources were accessible from within the university network.  The OIT Telecommunications Services investigated and found that websites and VPN connectivity were working from within the university network, and that our network peering with ACS appeared to be up and receiving/advertising routes normally.  An OIT technician from another workgroup on remote work and experiencing the connectivity issue reported that a traceroute from their home location to multiple university resources failed within the university's commodity internet service provider, Alaska Communications Systems \(ACS\) network prior to reaching the university network.  OIT Telecommunications services at approximately 4:30pm received email communication from ACS confirming a network event within their network, followed by a subsequent email just prior to 5:30pm that the network event was resolved and services were stabilized. # Target State / Goal  University of Alaska network connectivity to the internet at large should remain online at all times, providing remote access to UA network resources such as websites and VPN connectivity. ‌ # Root Cause Analysis  This was determined to be caused by an event outside of the university network, within the commodity internet service provider \(ACS\) network, with ACS reporting upon resolution "_The network event impacting services has stabilized, and service restoration is complete._"  While no point-to-point WAN circuits or commodity internet peerings were _directly_ affected, some network traffic transiting the ACS network via those commodity internet peerings was impacted during the provider event.   # Develop Countermeasures  Commodity internet service provider \(ACS\) resolved internal network event. # Implementation of Countermeasures OIT Telecommunications Services will reach out to service providers in the future as we become aware of potential issues impacting commodity internet connectivity. # Follow Up / Review ACS Provided email confirmation of internal network event resolution. --- [2026-09-22T08:09:46.617-08:00] (resolved) The services reported as affected have remained stable since the AWS fix yesterday evening, and we are considering this incident to be resolved. Please report any continued issues with UA sites and services to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue! --- [2026-09-21T17:23:24.878-08:00] (monitoring) Many services that were reported as impacted during this outage have been restored; we believe the issues may have been related to the US-EAST-1 incident that Amazon reported from 2:49 PM to 4:06 PM (https://health.aws.amazon.com/health/status). We will be monitoring service stability until the beginning of the business day tomorrow. Thank you again for your patience during the resolution of this issue! You can expect another update at 8:00AM AKDT. --- [2026-09-21T16:09:50.239-08:00] (investigating) We have received reports that various websites and services are currently experiencing reliability issues. The OIT Networking and PAWS teams are investigating and suspect this to be a global-scale issue with a web host such as AWS. We will make updates as new information becomes available and at the end of the business day today (5:00PM AKDT). Thank you for your patience during the resolution of this issue!

University Website and VPN External Accessibility Problem Impact Analysis Event Occurrence: 20260921 # Background University of Alaska provides Virtual Private Network \(VPN\) connectivity for university affiliated users located remotely and needing access to university network resources.  Additionally the university hosts public facing websites intended to be accessed globaly.  These services, as well as others, are dependent upon connectivity between the university network and the wider internet, provided by our commodity internet service provider, Alaska Communications Systems \(ACS\). # Break Down of the Problem On 09/21/2026 at approximately 3:30pm, remote users outside of the university network reported issues loading university websites, and additionally reported interruption in connectivity to the university VPN.  Technicians onsite reported that both VPN and web resources were accessible from within the university network.  The OIT Telecommunications Services investigated and found that websites and VPN connectivity were working from within the university network, and that our network peering with ACS appeared to be up and recieving/advertising routes normally.  An OIT technician from another workgroup on remote work and experiencing the connectivity issue reported that a traceroute from their home location to multiple university resources failed within the university's commodity internet service provider, Alaska Communications Systems \(ACS\) network prior to reaching the university network.  OIT Telecommunications services at approximately 4:30pm received email communication from ACS confirming a network event within their network, followed by a subsequent email just prior to 5:30pm that the network event was resolved and services were stabilized. # Target State / Goal  University of Alaska network connectivity to the internet at large should remain online at all times, providing remote access to UA network resources such as websites and VPN connectivity. # Root Cause Analysis  This was determined to be caused by an event outside of the university network, within the commodity internet service provider \(ACS\) network, with ACS reporting upon resolution "_The network event impacting services has stabilized, and service restoration is complete._"  While no point-to-point WAN circuits or commodity internet peerings were _directly_ affected, some network traffic transiting the ACS network via those commodity internet peerings was impacted during the provider event.   # Develop Countermeasures  Commodity internet service provider \(ACS\) resolved internal network event. # Implementation of Countermeasures OIT Telecommunications Services will reach out to service providers in the future as we become aware of potential issues impacting commodity internet connectivity. # Follow Up / Review ACS Provided email confirmation of internal network event resolution. --- [2026-09-21T12:32:29.856-08:00] (resolved) PAWS has resolved the issue with the alaska.edu and uaf.edu sites, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue! --- [2026-09-21T12:04:42.331-08:00] (identified) Alaska.edu and uaf.edu websites are currently experiencing issues. The OIT Platforms, Apps & Web Services (PAWS) team is working with Security and they have identified the issue. The certificate should be updated within the hour and status updated as soon as it's resolved. A current workaround is using a different browser than usual; Google Chrome has had high rates of success. Thank you for your patience during the resolution of this issue! --- [2026-09-21T08:34:01.181-08:00] (investigating) We have received reports that alaska.edu and uaf.edu websites are currently experiencing issues. The OIT Platforms, Apps & Web Services (PAWS) team is currently investigating, and we will be making updates at 3-hour intervals. A current workaround is using a different browser than usual; Google Chrome has had high rates of success. Thank you for your patience during the resolution of this issue!

PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services. Banner Database Banner Admin UAOnline Banner 9 Self Service All Degree Works instances Banner Job Submission Automic Application Manager Banner Workflow Banner Communication Management Jasper Reports Banner Access Manager Maps server