Olark Live Chat Outage History
16 incidents recorded over the last 365 days, 12 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Olark Live Chat Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 22, 2026 | Message delivery interruptionThis incident has been resolved. | 1h 1m | Resolved |
| Oct 11, 2026 | Olark system maintenanceThe scheduled maintenance has been completed. | 45 min | Scheduled |
| Aug 23, 2026 | Olark Classic Maintenance WindowThe scheduled maintenance has been completed. | 1h 15m | Scheduled |
| Aug 16, 2026 | Olark Classic Maintenance WindowThe scheduled maintenance has been completed. | 1h 15m | Scheduled |
| Aug 9, 2026 | Olark Classic maintenance windowThe scheduled maintenance has been completed. | 1h 15m | Scheduled |
| Aug 5, 2026 | Bot and chat interruptionThis incident has been resolved. | 1h 58m | Resolved |
| May 16, 2026 | Incident AlertedThe issue regarding users being unable to login to https://chat.olark.com has been resolved. | 4h 37m | Resolved |
| Apr 22, 2026 | Incident AlertedThis incident has been resolved. | 3h 49m | Resolved |
| Mar 26, 2026 | Bots and Ai issuesThis incident has been resolved. | 1h 24m | Resolved |
| Mar 9, 2026 | Incident AlertedThis incident has been resolved. | 3h 8m | Resolved |
| Feb 25, 2026 | Incident AlertedWe've recovered from the incident and app.olark.com is now loading as normal. | 9 min | Resolved |
| Feb 19, 2026 | Incident AlertedThis incident has been resolved. | 3h 45m | Resolved |
| Feb 19, 2026 | Incident AlertedThis incident has been resolved. | 1h 52m | Resolved |
| Feb 12, 2026 | Degraded bot performanceThis incident has been resolved. | 2h 33m | Resolved |
| Feb 9, 2026 | Incident AlertedThis incident has been resolved. | 3h 29m | Resolved |
| Nov 12, 2025 | Email Phishing Alert: Fake “Important Security Enhancement” MessagesAt approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important… | -215 min | Resolved |
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How to Read This Olark Live Chat Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Olark Live Chat acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Olark Live Chat outage in this window ran 4h 37m, against a mean recovery of 2h 9m. If you depend on Olark Live Chat in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.