Onfido Outage History

39 incidents recorded over the last 365 days, 39 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Onfido status100.00% uptime history

Every Recorded Onfido Incident

Onfido incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Elevated errors on GET /motion_captures list endpointThis incident is resolved. It was caused by a faulty code change which has been reverted. We apologize for this disruption. A detailed postmortem will follow once we've concluded our investigation.47 minResolved
Oct 29, 2026Potential problems completing Identity Reports (UK)This incident has been resolved. We have confirmed that the fix has solved the underlying error on Identity Reports (UK). Thank you for your patience.17 minResolved
Oct 23, 2026UK eVisa: delayed reports and tasksOur services are operational again.34 minResolved
Oct 20, 2026IDR: provider issue causing delays on reportsOur services are operational again.3h 35mResolved
Sep 30, 2026Degraded performance for Identity Reports in UK jurisdictionThis incident has been resolved3h 6mResolved
Sep 22, 2026UK EVisa Government Service is down3rd party provider is back online. Checks previously stuck have been processed now.25 minResolved
Sep 8, 2026Increase in Known Faces consider rate## Summary On August 26, 2026, an increase in the consider rate of Known Faces was observed during the period between 15:00 and 18:00 UTC. The overall observed consider rate of Known Faces increased from ~6% to ~23%…-18594 minResolved
Sep 8, 2026Spike in Visual Authenticity failures on Facial Similarity Motion randomness checks## Summary On 24 August 2026, between 15:00 UTC and 06:53 UTC the following morning, Facial Similarity Motion checks using randomness challenges failed at a much higher rate than normal in the EU region. A stricter…-21377 minResolved
Sep 7, 2026Authorization errors in Public APIBetween 14:30 and 15:30 UTC, customers in the CA region experienced degraded access to the Public API. A faulty deployment in the authentication layer caused valid tokens to be incorrectly rejected, resulting in failed…0 minResolved
Sep 1, 2026Web SDK Outage (all regions)### Summary On 1 September 2026, from 13:21 UTC to 13:45 UTC, users attempting document capture in the Web SDK were unable to finish their session. This also extended to native Entrust IDV SDK’s for configurations that…-77 minResolved
Jul 27, 2026Delays in processing reports in the US clusterProcessing times are back to normal. This issue is now resolved. Post-mortem to follow soon.1h 9mResolved
Jul 24, 2026Identity Enhanced issuesThe provider has resolved the issue, and the service is now operating normally2h 49mResolved
Jun 23, 2026QES tasks cannot complete because our provider is encountering issues.This incident has been resolved.1h 11mResolved
Jun 22, 2026Severe service disruption across the platform in EU**Incident date:** 22 June 2026 **Region:** EU \(eu-west-1\) **Affected EU services**: API, Dashboard, Applicant Form, Document Verification, Facial Similarity, Watchlist, Identity Enhanced, Webhooks, Known Faces…12 minResolved
Jun 17, 2026Electronic signature increased TaTThe QES tasks TaT is back to normal.4h 23mResolved
Jun 16, 2026Electronic signature high TaTThe service is operational again.58 minResolved
Jun 15, 2026Sporadic PDF generation issue## Summary Between May and June 2026, around 0.037% of the evidence files generated on the platform were incomplete and included in the corresponding evidence folders. There was no impact on workflow results, and no…49h 30mResolved
Jun 6, 2026Partial outage for Watchlist reportsThis incident has been resolved.1h 41mResolved
May 11, 2026Degraded performance for Identity Reports in UK jurisdictionAll reports are back to normal.14h 2mResolved
May 9, 2026QES tasks cannot complete because our provider is encountering issues.The service is operational, no error where detected after the fix.36 minResolved
May 5, 2026QES tasks outageQES is operational again.1h 46mResolved
Apr 21, 2026QES tasks degraded performanceQES is operational again.2h 44mResolved
Feb 3, 2026QES tasks partial outageWe can confirm the error stopped and services are stable and operational.2h 33mResolved
Feb 2, 2026QES tasks degraded performanceQES is operational again.1h 47mResolved
Jan 28, 2026Service Degradation - Manual Tasks### Summary Manual task assignment for all EU customers stopped working between 10h50 UTC and 11:50 UTC. This led to an increase in manual processing Turnaround Time \(TaT\) affecting approximately 20% of our document…4h 6mResolved
Jan 26, 2026Document report processing disrupted in EU## Summary On 26 January 2026 between 12.16 UTC and 12.35 UTC, our document reports processing was severely degraded with customers experiencing extended processing time to about 85% of their traffic. The incident also…-46 minResolved
Jan 21, 2026Document Reports not being processed in US### Summary Around 10:29 UTC, around 10 minutes after restoring service in the EU and CA from the 10:05-10:17 UTC outage, we go alerted for high error rate in the US region and we noticed the new ML model version was…1h 29mResolved
Jan 21, 2026Document report processing disrupted in EU### Summary For the EU region, one critical service struggled to reprocess the traffic affected by a previous faulty release which led to higher Turnaround Time \(TaT\) for all Document reports created between 10:32…0 minResolved
Jan 21, 2026Delays in Document report processing (all Regions)### Summary The combined deployment of a new Document Extraction ML model and respective service that support Document Verification and Autofill, replaced the previous model version instantly, while rolling out the…0 minResolved
Jan 20, 2026High Processing times for Video Facial Similarity Checks### Summary _An increase of Facial Similarity Video Manual tasks backlog resulted in higher processing times for about 21% of that variant’s traffic._ ### Root Causes _A spike in Biometric Video volumes overwhelmed…-9410 minResolved
Jan 7, 2026Severe service disruption across the platform in EU### Summary On **January 7th, 2026**, between **13:05 UTC and 15:50 UTC**, our EU region experienced severe instability impacting multiple products. **Impact Overview:** * **Autofill** → Errors for new document…3h 8mResolved
Dec 19, 2025Errors when processing checks in Canada regionThis incident has been resolved.25 minResolved
Dec 18, 2025Degraded performance of QES and Evidence File productsThe incident was resolved1h 5mResolved
Dec 18, 2025Increase in Payload Integrity Flagging Rate### Summary A recently enabled feature in our services caused an unexpected increase in source integrity breakdown rejections on Facial Similarity reports, due to payload integrity verification \(used to flag network…-9265 minResolved
Dec 9, 2025Delays on DashboardThis incident has been resolved.12 minResolved
Dec 9, 2025Unable to display Onfido Classic results in DashboardThe incident has been resolved. We'll update the incident message with a post-mortem later.0 minResolved
Dec 9, 2025Unable to create reports in EU### Summary On **December 9, 2025**, between **09:50 AM UTC and 11:36 AM UTC**, our services in the **EU region** experienced a **degradation** that affected customers’ ability to **list checks in the dashboard**…57 minResolved
Dec 2, 2025Dashboard and check creation unavailable### Summary We were in the process of a routine upgrade to our network ingress controller from the “prior” version to a “next” version. This component is packaged and applied to API-related services as and when those…0 minResolved
Nov 14, 2025High flagging rate for Document Video Reports### Summary A change was deployed with a bug that resulted in ~30% of all Document Video Reports during a 3 hour period to be falsely rejected for Invalid Media Signature. ### Root Causes This incident was caused by…48 minResolved

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How to Read This Onfido Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Onfido acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Onfido outage in this window ran 2d 1h, against a mean recovery of 3h 13m. If you depend on Onfido in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.