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Is Onfido Down?

SaaSLive status, outages, and incident history

No. Onfido is up right now.

Every monitored Onfido system is operational as of August 11, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 8m agoLive, rechecked every 60s
Start monitoring OnfidoOfficial Onfido status page
How we know: the official Onfido status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

Onfido Component Status

The main Onfido systems on this page. All 20 are operational right now.

20operational
Canada (ca.onfido.com) » API
Operational
Canada (ca.onfido.com) » Autofill
Operational
Canada (ca.onfido.com) » Dashboard
Operational

17 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Canada (ca.onfido.com) » Device Intelligence, Canada (ca.onfido.com) » Document Verification, Canada (ca.onfido.com) » Facial Similarity, Canada (ca.onfido.com) » Known faces, Canada (ca.onfido.com) » Webhooks, Europe (onfido.com) » API, Europe (onfido.com) » Applicant Form, Europe (onfido.com) » Autofill, Europe (onfido.com) » Dashboard, Europe (onfido.com) » Device Intelligence, Europe (onfido.com) » Document Verification, Europe (onfido.com) » Facial Similarity, and 5 more.

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Component statuses may change independently during partial outages.

Recent Onfido Outages & Incidents

Incident history from the official Onfido status page, including resolution updates.

Uptime history4 days observed
Aug 8100.00% averageAug 11
Delays in processing reports in the US clusterResolved Jul 27, 2026 · 1h 9mResolved

Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon. --- [2026-07-27T19:26:50.482Z] (monitoring) Processing time keeps improving, all systems are now operational. --- [2026-07-27T19:18:26.829Z] (monitoring) We implemented a fix and continue to monitor the quality of processing time, which is now improved. --- [2026-07-27T18:51:57.823Z] (identified) We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored. --- [2026-07-27T18:23:21.714Z] (investigating) We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations. --- [2026-07-27T18:12:18.624Z] (investigating) We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.

Identity Enhanced issuesResolved Jul 24, 2026 · 2h 49mResolved

The provider has resolved the issue, and the service is now operating normally --- [2026-07-24T05:09:26.865Z] (monitoring) We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely. --- [2026-07-24T04:55:59.100Z] (identified) We are continuing to work on a fix for this issue. --- [2026-07-24T04:36:26.402Z] (identified) We are working with our third-party provider to resolve the issue and will share updates as they become available. --- [2026-07-24T04:18:28.398Z] (investigating) Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK

QES tasks cannot complete because our provider is encountering issues.Resolved Jun 23, 2026 · 1h 11mResolved

This incident has been resolved. --- [2026-06-23T03:45:46.533Z] (monitoring) The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be. --- [2026-06-23T03:20:23.832Z] (identified) Our provider is still experiencing issues. All QES tasks cannot complete for now. --- [2026-06-23T02:57:21.179Z] (identified) Our provider is experiencing issues. All QES tasks cannot complete for now. --- [2026-06-23T02:38:01.159Z] (investigating) We cannot complete QES tasks because our electronic signature provider is encountering issues.

Live Onfido Outage Reports

Problems reported by engineers using Onfido. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Onfido problems reported yet.

Something wrong with Onfido on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Onfido

Onfido publishes a public status page at status.onfido.com covering 34 components, including API, Europe (onfido.com) and Dashboard. PulsAPI tracks Onfido outages, degraded performance and incident history in real time, alongside the rest of your SaaS stack.

Over the past 30 days, PulsAPI has measured Onfido uptime at 100.00%. Response times, incident history, and SLA tracking for Onfido are available on the PulsAPI dashboard.

Onfido Status FAQ

Is Onfido down right now?

PulsAPI checks Onfido every 60 seconds. The verdict at the top of this page comes from the latest poll of the official Onfido status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if Onfido is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Onfido recovers.

How do I check Onfido uptime history?

PulsAPI tracks Onfido uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for Onfido.

How fast does PulsAPI detect Onfido outages?

PulsAPI polls the official Onfido status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual Onfido components?

Yes. PulsAPI monitors 20 individual Onfido components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Onfido goes down?

Yes. Create a PulsAPI account and subscribe to Onfido. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever Onfido status changes.

How do I report an issue with Onfido to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Onfido problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Onfido?

Yes. PulsAPI's Starter plan includes up to 10 monitored services with email alerts, and the 30-day free trial requires no credit card. You can monitor Onfido alongside up to 9 other services at pulsapi.com/signup.

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