Paddle Outage History
33 incidents recorded over the last 365 days, 33 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Paddle Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Aug 24, 2026 | RetainThe incident affecting Retain has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer… | 47 min | Resolved |
| Aug 7, 2026 | Production and Sandbox Databases MaintenanceProduction maintenance is complete, we'll begin Sandbox shortly | 282h 10m | Resolved |
| Jul 16, 2026 | Seller dashboard logins are failing with timeoutsThe incident affecting access to the Paddle seller dashboard sign-in has been fully resolved. All services are now operating normally. We are closely monitoring the platform to ensure continued stability. We apologize… | -1 min | Resolved |
| Jun 25, 2026 | Scheduled MaintenanceFollowing an incident this morning, we will be performing maintenance to apply proactive improvements to our environment. Impact is expected to be very brief, with minimal disruption to services. If you have any… | 946h 19m | Resolved |
| Jun 25, 2026 | Intermittent Checkout Loading IssuesThe incident affecting Checkouts has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our… | 4h 8m | Resolved |
| Jun 18, 2026 | Partial Checkout OutageThe issue affecting checkouts has been resolved. The third-party provider has restored their services, and we have removed the temporary mitigations. All systems are now operating normally, and checkouts are processing… | 56 min | Resolved |
| Jun 15, 2026 | Scheduled Maintenance - Sandbox EnvironmentMaintenance has started | 1185h 51m | Resolved |
| Jun 1, 2026 | Card payment issues on Paddle Billing and Paddle Classic checkoutThe issue has now been resolved, and our team is monitoring the situation to ensure normal service continues. We apologize for any disruption this may have caused. If you have any questions or concerns, please reach… | 20 min | Resolved |
| Apr 28, 2026 | New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboardThe incident affecting Retain settings and Metrics in the dashboard has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions… | 46h 30m | Resolved |
| Apr 21, 2026 | Discount service degradation causing discount application failuresWe are pleased to confirm that this issue has been resolved, and normal service has now been fully restored. Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing… | 9 min | Resolved |
| Apr 21, 2026 | Webhook & Email DeliveryThe underlying issue affecting Email, Webhooks & Alerts has been resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST, and all delayed webhooks and outbound… | 3h 21m | Resolved |
| Mar 30, 2026 | Intermittent Checkout Loading IssuesWe are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted… | 4h 15m | Resolved |
| Mar 20, 2026 | Checkout Service IncidentFollowing 24 hours of monitoring, we are happy to confirm that this incident is now closed. Our checkout service remains fully stable with no further issues detected. Thank you for your patience while we worked through… | 27 min | Resolved |
| Feb 27, 2026 | Intermittent issues with RetainThe incident affecting Retain has been resolved, and service has recovered. We will continue monitoring to ensure everything remains stable. If you have any questions, please contact our Customer Support team at… | 9 min | Resolved |
| Feb 6, 2026 | Checkout Payment Failures for AliPayAfter a period of monitoring, we can confirm that the issue affecting AliPay payments has been fully resolved, and the payment method is successfully processing for all buyers. Between 12.40pm and 01.57pm GMT on 6 Feb… | 1h 51m | Resolved |
| Dec 11, 2025 | Delayed notificationsAfter a period of monitoring, we can confirm that the issue causing the delayed delivery of notifications has been fully resolved, and all notifications have been processed. Between 01.09am and 02.06am GMT we… | 7h 15m | Resolved |
| Dec 5, 2025 | Some customers are experiencing issuesAll services have returned to normal following the Cloudflare incident this morning. Our engineers will continue to monitor our services, but we do not expect any further problems. | 45 min | Resolved |
| Nov 18, 2025 | Partial Checkout IssuesThe incident has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at… | 2h 33m | Resolved |
| Nov 10, 2025 | Issue with the Retain widget functionalityWe have confirmed that the service is now stable and operating normally. The issue is now resolved. We sincerely apologize for the disruption and appreciate your patience. If you have any further questions, please… | 1h 24m | Resolved |
| Oct 20, 2025 | Checkout and Order Processing Issue ResolvedThe incident related to an AWS disruption, which briefly impacted checkouts and order processing, is now fully resolved. Our teams have continued to monitor our platform since the AWS services stabilized and have… | 33h 46m | Resolved |
| Oct 16, 2025 | Some customers were experiencing issues with PayPalThe incident affecting PayPal payments has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our… | 1h 54m | Resolved |
| Oct 3, 2025 | Some customers were experiencing issues with ProfitWellAfter a period of monitoring, the issue impacting the Profitwell web app and API has been fully resolved. The service continues to work as expected, so we are closing this incident. We appreciate your patience and… | 58h 15m | Resolved |
| Sep 29, 2025 | Some customers are experiencing issues with our buyer emailsAfter a period of monitoring, the issue with the Notification Service for Paddle Classic has been fully resolved. The service continues to work as expected, so we are closing this incident. We appreciate your patience… | -30101 min | Resolved |
| Sep 9, 2025 | Some customers are experiencing issues with our checkout in Paddle Billing and Paddle ClassicFollowing a period of monitoring, we can confirm that the issue was fully resolved as of September 16 at 13:44 BST. In summary, a third-party provider experienced an outage between 12:12 and 12:42 BST, affecting… | -513927 min | Resolved |
| Sep 9, 2025 | Some customers are experiencing issues with our CheckoutsFollowing a period of monitoring, we can confirm that the issue was fully resolved on September 23 at 04:54 PM UTC. Between 3:05 PM and 04:54 PM UTC, some customers were able to complete their checkout without the tax… | -503676 min | Resolved |
| Sep 9, 2025 | Some customers are experiencing issues processing subscriptionsAfter a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed. Please reach out to support via sellers@paddle.com should you have any questions or concerns. | -499563 min | Resolved |
| Sep 9, 2025 | Some customers are experiencing issues processing transactionsAfter a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed. Please reach out to support via sellers@paddle.com should you have any questions or concerns. | -492629 min | Resolved |
| Sep 9, 2025 | Paddle Billing Checkouts and Retain Forms IssueThe issue has been identified and resolved. Checkouts and Retain forms are now processing as expected. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com. | -472398 min | Resolved |
| Sep 9, 2025 | Delay in Completing Orders for Paddle ClassicOn Wednesday, October 16th, from 08:13 AM to 08:27 AM UTC, customers experienced delays in completing orders for Paddle Classic. During this time, customers faced delays in receiving order confirmation emails and… | -472360 min | Resolved |
| Sep 9, 2025 | Some customers are experiencing issues with our Checkout processingAfter a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed. Please reach out to support via sellers@paddle.com should you have any questions or concerns. | -453680 min | Resolved |
| Sep 9, 2025 | Some customers experienced issues with our Checkout processing | -448875 min | Resolved |
| Sep 9, 2025 | Delays in notification processing | -446330 min | Resolved |
| Sep 9, 2025 | Delay in Completing Orders for Paddle Classic | -440217 min | Resolved |
How to Read This Paddle Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Paddle acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Paddle outage in this window ran 49d 9h, against a mean recovery of 5d 3h. If you depend on Paddle in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.