Paddle Outage History

24 incidents recorded over the last 365 days, 22 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Paddle status100.00% uptime history

Every Recorded Paddle Incident

Paddle incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 14, 2026Scheduled Retain & Profitwell Metrics Database MaintenanceWe will be performing scheduled maintenance on the databases that support Retain and ProfitWell Metrics on Wednesday, October 14th, 2026, starting at 07:00 UTC. The maintenance is expected to be completed by 10:00…3h 0mScheduled
Oct 5, 2026Scheduled MaintenenceWe will be performing scheduled maintenance on the database that supports payment processing on Monday, October 5th, 2026, starting at 07:00 UTC. The maintenance is expected to be completed by 08:00 UTC. During this…1h 0mScheduled
Sep 2, 2026Report downloads unavailable in the Paddle DashboardThe incident affecting report downloads in the Paddle Dashboard has been fully resolved. Our engineers deployed a fix, and the generated reports can now be downloaded as expected. We apologize for any disruption this…32 minResolved
Aug 24, 2026RetainThe incident affecting Retain has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer…47 minResolved
Aug 7, 2026Production and Sandbox Databases MaintenanceProduction maintenance is complete, we'll begin Sandbox shortly282h 10mResolved
Jul 16, 2026Seller dashboard logins are failing with timeoutsThe incident affecting access to the Paddle seller dashboard sign-in has been fully resolved. All services are now operating normally. We are closely monitoring the platform to ensure continued stability. We apologize…-1 minResolved
Jun 25, 2026Scheduled MaintenanceFollowing an incident this morning, we will be performing maintenance to apply proactive improvements to our environment. Impact is expected to be very brief, with minimal disruption to services. If you have any…946h 19mResolved
Jun 25, 2026Intermittent Checkout Loading IssuesThe incident affecting Checkouts has been fully resolved. All services are now operating normally.  We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our…4h 8mResolved
Jun 18, 2026Partial Checkout OutageThe issue affecting checkouts has been resolved. The third-party provider has restored their services, and we have removed the temporary mitigations. All systems are now operating normally, and checkouts are processing…56 minResolved
Jun 15, 2026Scheduled Maintenance - Sandbox EnvironmentMaintenance has started1185h 51mResolved
Jun 1, 2026Card payment issues on Paddle Billing and Paddle Classic checkoutThe issue has now been resolved, and our team is monitoring the situation to ensure normal service continues. We apologize for any disruption this may have caused. If you have any questions or concerns, please reach…20 minResolved
Apr 28, 2026New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboardThe incident affecting Retain settings and Metrics in the dashboard has been fully resolved. All services are now operating normally.  We apologize for any disruption this may have caused. If you have any questions…46h 30mResolved
Apr 21, 2026Discount service degradation causing discount application failuresWe are pleased to confirm that this issue has been resolved, and normal service has now been fully restored. Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing…9 minResolved
Apr 21, 2026Webhook & Email DeliveryThe underlying issue affecting Email, Webhooks & Alerts has been resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST, and all delayed webhooks and outbound…3h 21mResolved
Mar 30, 2026Intermittent Checkout Loading IssuesWe are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted…4h 15mResolved
Mar 20, 2026Checkout Service IncidentFollowing 24 hours of monitoring, we are happy to confirm that this incident is now closed. Our checkout service remains fully stable with no further issues detected. Thank you for your patience while we worked through…27 minResolved
Feb 27, 2026Intermittent issues with RetainThe incident affecting Retain has been resolved, and service has recovered. We will continue monitoring to ensure everything remains stable. If you have any questions, please contact our Customer Support team at…9 minResolved
Feb 6, 2026Checkout Payment Failures for AliPayAfter a period of monitoring, we can confirm that the issue affecting AliPay payments has been fully resolved, and the payment method is successfully processing for all buyers. Between 12.40pm and 01.57pm GMT on 6 Feb…1h 51mResolved
Dec 11, 2025Delayed notificationsAfter a period of monitoring, we can confirm that the issue causing the delayed delivery of notifications has been fully resolved, and all notifications have been processed. Between 01.09am and 02.06am GMT we…7h 15mResolved
Dec 5, 2025Some customers are experiencing issuesAll services have returned to normal following the Cloudflare incident this morning. Our engineers will continue to monitor our services, but we do not expect any further problems.45 minResolved
Nov 18, 2025Partial Checkout IssuesThe incident has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at…2h 33mResolved
Nov 10, 2025Issue with the Retain widget functionalityWe have confirmed that the service is now stable and operating normally. The issue is now resolved. We sincerely apologize for the disruption and appreciate your patience. If you have any further questions, please…1h 24mResolved
Oct 20, 2025Checkout and Order Processing Issue ResolvedThe incident related to an AWS disruption, which briefly impacted checkouts and order processing, is now fully resolved. Our teams have continued to monitor our platform since the AWS services stabilized and have…33h 46mResolved
Oct 16, 2025Some customers were experiencing issues with PayPalThe incident affecting PayPal payments has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our…1h 54mResolved

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How to Read This Paddle Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Paddle acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Paddle outage in this window ran 49d 9h, against a mean recovery of 4d 13h. If you depend on Paddle in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.