PandaDoc Outage History
17 incidents recorded over the last 365 days, 13 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded PandaDoc Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 8, 2026 | Scheduled US and EU PandaDoc Infrastructure MaintenanceDear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 11/08/2026, 01:00 AM… | 5h 0m | Scheduled |
| Sep 7, 2026 | Incident notificationThis incident is resolved. Document processing (private and public documents) is operating normally as of 20:28 PDT. What happened: Between 17:00 and 20:28 PDT, document processing (private and public documents) was… | 13h 25m | Resolved |
| Sep 6, 2026 | Scheduled US and EU PandaDoc Infrastructure MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 1, 2026 | Inline fields may not work in the recipient viewWe're all set! Inline fields are working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team… | 26 min | Resolved |
| Aug 23, 2026 | Scheduled US and EU PandaDoc Infrastructure MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 20, 2026 | Some users experience issues with creation and viewing of documentsWe're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team… | 4h 38m | Resolved |
| Aug 3, 2026 | Live chat is currently unavailableLive chat is working properly, and the incident should be fully resolved. | 2h 36m | Resolved |
| Jul 30, 2026 | Document Creation via CRM IntegrationsThis incident has been resolved. | 1h 26m | Resolved |
| Jul 15, 2026 | Some customers may experience Public API request failures or be unable to send documents through the platformAll set. The issue has been fully resolved. Documents created during the incident window have also been unblocked and are now available for sending. | 1h 10m | Resolved |
| Jun 30, 2026 | Limited ability in editing sent documentsWe're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team… | 23h 10m | Resolved |
| May 21, 2026 | Integrations are not responding; PDF won't downloadWe're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team… | 57 min | Resolved |
| May 19, 2026 | Documents won't load in the new interfaceWe're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team… | 39 min | Resolved |
| May 6, 2026 | Global application issues: document access, sending, upload and downloadWe're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team… | 36 min | Resolved |
| Apr 30, 2026 | PandaDoc is responding slowly / Templates not visible / Document creation may be affectedWe're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team… | 29 min | Resolved |
| Apr 22, 2026 | Document Creation, Sending, Downloads, API & Integrations DisruptionThis incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are… | 1h 58m | Resolved |
| Jan 9, 2026 | Support messenger outageWe're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team… | 29 min | Resolved |
| Nov 16, 2025 | Scheduled US PandaDoc Infrastructure MaintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
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How to Read This PandaDoc Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before PandaDoc acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single PandaDoc outage in this window ran 23h 10m, against a mean recovery of 4h 4m. If you depend on PandaDoc in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.