Is Pantheon Operations Down?

During this maintenance window, there will be a temporary interruption of the following services: 1. Dashboard: May experience slowness or be intermittently accessible 2. Workflows: Deploys, backups, and database operations may be delayed 3. Certificate Services: New certificate issuance may be temporarily impacted We recommend you avoid starting workflows during the maintenance window. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption. We do not anticipate any impact to your site(s) uptime during this maintenance window. We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.

This incident has been resolved. --- [2026-08-07T11:53:05.426-07:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-08-07T09:58:46.176-07:00] (monitoring) We are actively observing internal graphs to ensure performance remains stable following recent measures. Further updates will be provided in 2 to 3 hours, or sooner if new information becomes available. --- [2026-08-07T08:31:19.365-07:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-08-07T06:44:25.362-07:00] (investigating) Our team is currently in the process of applying measures. Investigation and monitoring remain ongoing. We'll provide our next update in an hour, or sooner once the information is available. --- [2026-08-07T05:39:44.594-07:00] (investigating) Investigation is still on-going. We'll provide our next update in an hour, or sooner once the information is available. --- [2026-08-07T04:04:26.108-07:00] (investigating) We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. Our engineers are actively working on a fix. We’ll post progress updates regularly on this page. We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.

This incident has been resolved. --- [2026-08-06T14:48:41.607-07:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-08-06T12:36:48.273-07:00] (monitoring) We identified an issue causing automated backups to fail. Our engineering team has deployed a fix for the underlying cause and is now monitoring backup workflows across the platform to confirm they complete successfully. Failed backups are expected to run successfully within the next 24 hours. We'll share another update once we've confirmed full backup stability across affected sites.