PetDesk Outage History
13 incidents recorded over the last 365 days, 12 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded PetDesk Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 10, 2026 | Database MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 3, 2026 | Potential impact for PetDesk CustomersPer AWS: The issue is resolved and the service is operating normally at this time. | 1h 47m | Resolved |
| Aug 14, 2026 | Phone Service InterruptionOur provider has confirmed a resolution on their side and we have confirmed resolution for PetDesk Phones as well. We'll continue to monitor. If you experience any further issues, please contact support. | 8 min | Resolved |
| Jul 10, 2026 | Increased ErrorsThis incident has been resolved. | 66h 50m | Resolved |
| Jun 25, 2026 | Phones Transcripts IssueAll missed call recordings have been reprocessed. | 7h 56m | Resolved |
| Jun 17, 2026 | PetDesk Phones Caller ID and RecordingPreviously missing call recordings have been reprocessed and are now available in your dashboard. Changes have already been put in place with our upstream provider to prevent call recording processing from being missed… | 23h 29m | Resolved |
| Jun 10, 2026 | PetDesk DashboardThe incident has been resolved and all systems are back to normal performance. | 1h 41m | Resolved |
| May 26, 2026 | Dashboard Performance and AvailabilityWe are pleased to report that the performance issue has been resolved! Pages on the PetDesk Dashboard will now load as expected, and performance has returned to normal. If you continue to experience problems, please… | 29 min | Resolved |
| Apr 16, 2026 | PetDesk Scribe Post Processing IssueThis incident has been resolved. | 4h 39m | Resolved |
| Apr 16, 2026 | PetDesk Pay Service DegradationWe've received no further reports of incidence and our upstream provider indicates that services are stable. If you are still having issues processing payments, please reach out to support. | 4h 58m | Resolved |
| Apr 14, 2026 | Scribe Processing Errors and DelaysAn upstream provider encountered capacity issues around 1:15 pm CST. As a result Scribe recordings continued to process but were delayed due to repeated timeouts. Around 4pm CST capacity issues were resolved upstream… | 0 min | Resolved |
| Dec 3, 2025 | Dashboard Performance and AvailabilitySystem contention caused by an errant database query caused PetDesk Dashboard to experience sporadic performance issues and even failed page loads during this time. The query was identified and terminated permitting the… | -1027 min | Resolved |
| Nov 18, 2025 | Cloudflare Related Service IncidentCloudflare has indicated that their issue has been resolved. PetDesk Phones functionality has been fully restored. | 5h 6m | Resolved |
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How to Read This PetDesk Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before PetDesk acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single PetDesk outage in this window ran 2d 18h, against a mean recovery of 9h 50m. If you depend on PetDesk in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.