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Is Pinpoint Down?

SaaSLive status, outages, and incident history

No. Pinpoint is up right now.

Every monitored Pinpoint system is operational as of November 14, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 5m agoLive · every 60s

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Official Pinpoint status page
How we know: the official Pinpoint status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Pinpoint Status Summary

As of 10:16 UTC on 14 November 2026, Pinpoint is operational. PulsAPI checked Pinpoint's official status page and found 3 of 3 components operational, with no active incidents. The latest incident, "Emails stuck in sending status", was on Sep 1, 2026 and lasted 6h 41m.

Cite as: PulsAPI, “Pinpoint status”, checked 14 November 2026, 10:16 UTC. https://www.pulsapi.com/services/pinpoint

Pinpoint Component Status

The main Pinpoint systems on this page. All 3 are operational right now.

3operational
Pinpoint
Operational
Pinpoint Support
Operational
Social Advertising
Operational

Component statuses may change independently during partial outages.

Recent Pinpoint Outages & Incidents

Incident history from the official Pinpoint status page, including resolution updates.

Emails stuck in sending statusResolved Sep 1, 2026 · 6h 41mResolved

## **Email delivery disruption - 29 August to 1 September 2026** **What happened** Between Saturday 29 August and the afternoon of Monday 31 August, and again from 23:30 BST on Monday 31 August until 11:09 BST on Tuesday 1 September, emails sent from Pinpoint were not delivered. This affected candidate communications, notifications and other outbound email across the platform. **Cause** Both disruptions were caused by our email delivery provider, Postmark. An account restriction was applied on their side and, following its resolution, a required manual review by their team was not completed. This left the restriction in place and caused their systems to accept our emails as sent while not delivering them. No errors were returned to us, which is why the second disruption was not detected until customers reported it. Postmark has confirmed the fault was theirs, apologised, and made changes to their review process and our account settings to prevent a recurrence. No changes to Pinpoint contributed to the incident. **Resolution** On Tuesday morning our engineering team identified that the issue was upstream and restored delivery by routing all email through a new sending channel with Postmark. Delivery was confirmed working by 11:09 BST. All emails affected during the disruption have since been delivered. A small number of recipients may have received duplicate copies of some emails as a result of the recovery; we apologise for any confusion this caused. **What we're doing** * We have added the ability to switch email delivery channels immediately via configuration, so a similar provider-side issue can be worked around in minutes rather than hours. * We have expanded the notifications we receive from our provider so that account issues are visible to a wider group of our team, including out of hours. * We are adding monitoring on delivery volume so that a drop in delivered email is detected by us, independently of whether our provider reports an error. * We have formally raised the handling of this incident with Postmark and are reviewing our email delivery arrangements more broadly. We're sorry for the disruption this caused you and your candidates. If you have any questions or have identified any specific emails you believe were not delivered, please contact your Customer Success Manager or [support@pinpointhq.com](mailto:support@pinpointhq.com). --- [2026-09-01T15:01:59.355Z] (resolved) This incident has been resolved. --- [2026-09-01T10:30:25.734Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-09-01T09:40:08.227Z] (identified) We have identified the issue - our engineering team is currently working on a fix and will provide a further update once this has been resolved. --- [2026-09-01T08:20:01.669Z] (investigating) We are currently investigating an issue affecting emails that are becoming stuck in a “Sending” status. Our engineering team is aware of the issue and is actively investigating. We’ll provide further updates as we learn more and work towards a resolution.

Pinpoint Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Pinpoint incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% averageNov 14

Live Pinpoint Outage Reports

Problems reported by engineers using Pinpoint. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Pinpoint problems reported yet.

Something wrong with Pinpoint on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Pinpoint

Pinpoint posts its status at status.pinpoint.support. The page covers 3 components, among them Pinpoint, Pinpoint Support and Social Advertising. Past incidents and uptime for Pinpoint stay on this page, which helps when you want to know how often it has trouble.

Pinpoint Status FAQ

Is Pinpoint down right now?

The verdict at the top of this page comes from the latest poll of the official Pinpoint status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Pinpoint is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Pinpoint recovers.

How do I check Pinpoint uptime history?

PulsAPI tracks Pinpoint uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Pinpoint changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Pinpoint outages?

PulsAPI reads the official Pinpoint status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Pinpoint components?

Yes. PulsAPI monitors 3 individual Pinpoint components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Pinpoint goes down?

Yes. Create a free account and subscribe to Pinpoint: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Pinpoint to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Pinpoint problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Pinpoint?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Pinpoint plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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