plusserver Outage History
70 incidents recorded over the last 365 days, 18 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded plusserver Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 6, 2026 | Upgrade new product version - Upgrade neue Produkt VersionDear Customers, We would like to inform you about upcoming maintenance work in the Kubernetes environment. The work includes an upgrade to a newer product version to improve stability and fix various… | 48h 0m | Scheduled |
| Nov 3, 2026 | Short interruption in API Availability - Kurze Unterbrechung der Erreichbarkeit API SchnittstelleScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Nov 3, 2026 | Update Domain-APIScheduled maintenance is currently in progress. We will provide updates as necessary. | 4h 0m | Scheduled |
| Nov 2, 2026 | Critical Linux kernel vulnerability - Kritische Sicherheitslücke im Linux-Kernel (CVE-2026-98432)Important additional information We have also contacted all affected customers directly. If you have not yet done so, please reply to our message. If you are affected but have not received a message from us, please… | — | Investigating |
| Nov 2, 2026 | Blackbuilding TestScheduled maintenance is currently in progress. We will provide updates as necessary. | 9h 0m | Scheduled |
| Oct 29, 2026 | Upgrade new product version - Upgrade neue Produkt VersionScheduled maintenance is currently in progress. We will provide updates as necessary. | 48h 0m | Scheduled |
| Oct 28, 2026 | Adjusting Switch Configuration - Anpassung Switch-KonfigurationScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 23, 2026 | Scheduled Security Updates (Emergency Patches) - Geplante Sicherheits-Updates (Notfallpatches)The scheduled maintenance has been completed. | 7h 0m | Scheduled |
| Oct 21, 2026 | PHP Security Updates (CVE-2026-109618 / CVE-2026-109619)✅ Update: The software updates for the storage operating system have been completed successfully. All maintenance work on the storage systems is finished. Regarding the PHP issue, the incoming tickets will of course… | 166h 11m | Resolved |
| Oct 20, 2026 | Test run of emergency power supply systems - Testlauf NetzersatzanlagenThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Oct 20, 2026 | Security Update for Octavia Load Balancer Service - Sicherheitsupdate des Octavia-Load-Balancer-DienstesThe scheduled maintenance has been completed. | 1h 30m | Scheduled |
| Oct 20, 2026 | Maintenance – Follow-up Work Required - Wartung – Folgearbeiten erforderlichThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Oct 16, 2026 | DNS changes via CloudHub - DNS-Änderungen über CloudHubDear Customers, The issue was resolved last Friday at 5:00 p.m. Since we did not detect any further issues over the weekend, we are closing this report. Sehr geehrte Kunden, -- die Beeinträchtigung wurde bereits am… | 65h 17m | Resolved |
| Oct 14, 2026 | Upgrade new product version - Upgrade neue Produkt VersionThe scheduled maintenance has been completed. | 48h 0m | Scheduled |
| Oct 13, 2026 | Air conditioning maintenance - Wartung KlimatechnikThe scheduled maintenance has been completed. | 57h 0m | Scheduled |
| Oct 12, 2026 | Software-Update Core-/ Storage-SwitchesThe scheduled maintenance has been completed. | 8h 0m | Scheduled |
| Oct 12, 2026 | Central Bypass Annual Maintenance - Power Supply (UPS-System) 3.1 BypassThe scheduled maintenance has been completed. | 35h 0m | Scheduled |
| Oct 8, 2026 | DNS failure - Ausfall des DNSDear Customers, The cause of the current DNS issues has been successfully identified and resolved. We are currently performing final measures to ensure the complete restoration of all services. Thank you for your… | 1h 4m | Resolved |
| Oct 8, 2026 | Upgrade Shared Storage ClusterThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Oct 7, 2026 | Maintenance - Wartungsarbeiten Plusserver NameserverThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Oct 7, 2026 | Central Bypass Annual Maintenance - Power Supply (UPS-System) 1.2 BypassThe scheduled maintenance has been completed. | 35h 0m | Scheduled |
| Oct 6, 2026 | Maintenance - Wartungsarbeiten pluscloud open Region prod1 [DE-WEST-1]The scheduled maintenance has been completed. | 34h 0m | Scheduled |
| Oct 6, 2026 | Maintenance work - Wartungsarbeiten PlusCloudThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Oct 5, 2026 | CloudHub temporarily unavailable - CloudHub zeitweise nicht verfügbarThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 30, 2026 | Maintenance work - Wartungsarbeiten PlusCloudThe scheduled maintenance has been completed. | 32h 0m | Scheduled |
| Sep 29, 2026 | Test run of emergency power supply systems - Testlauf NetzersatzanlagenThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 29, 2026 | Maintenance - Wartungsarbeiten CloudHubThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Sep 28, 2026 | Annual maintenance emergency power system - Jahreswartung NetzersatzanlageThe scheduled maintenance has been completed. | 33h 0m | Scheduled |
| Sep 28, 2026 | Maintenance - Wartungsarbeiten CloudHubThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Sep 26, 2026 | Maintenance internal services - Wartungsarbeiten interner DiensteThe scheduled maintenance has been completed. | 5h 0m | Scheduled |
| Sep 24, 2026 | Upgrade new product version - Upgrade neue Produkt VersionThe scheduled maintenance has been completed. | 48h 0m | Scheduled |
| Sep 21, 2026 | Maintenance work - Wartungsarbeiten PlusCloudThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 14, 2026 | Software-Update Core-/ Storage-SwitchesThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Sep 14, 2026 | Electrical maintenance - Wartung ElektrotechnikThe scheduled maintenance has been completed. | 248h 0m | Scheduled |
| Sep 9, 2026 | Beeinträchtigung Website und Kundenportal / Incident regarding website and customer panelThis incident has been resolved. | 23h 20m | Resolved |
| Sep 9, 2026 | Control Center Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Sep 7, 2026 | Backbone Infrastructure Maintenance Notice - Wartungsankündigung Backbone-Infrastruktur HamburgThe scheduled maintenance has been completed. | 32h 0m | Scheduled |
| Sep 1, 2026 | Maintenance - Wartungsarbeiten CloudHubDear Customers, Due to technical reasons, this maintenance has been cancelled. We kindly ask that you take note of this. -- Sehr geehrte Kunden, aus technischen Gründen setzen wir diese Wartung bis auf Weiteres aus… | 169h 0m | Scheduled |
| Aug 31, 2026 | Veeam Backup Software – Lizenz-/Subscription-ProblemDear Customers, We are pleased to inform you that the issue has been resolved. Thank you very much for your patience. -- Sehr geehrte Kunden, wir freuen uns Ihnen mitteilen zu können, dass das Problem behoben… | 362h 40m | Resolved |
| Aug 27, 2026 | Upgrade new product version - Upgrade neue Produkt VersionThe scheduled maintenance has been completed. | 240h 0m | Scheduled |
| Aug 24, 2026 | Maintenance work in the PlusCloud - Wartungsarbeiten in der PlusCloudThe scheduled maintenance has been completed. | 104h 0m | Scheduled |
| Aug 20, 2026 | Upgrade new product version - Upgrade neue Produkt VersionDear Customers, Due to unforeseen technical issues, we must cut short the maintenance work currently underway, which was originally scheduled to last until tomorrow evening. A new date for the maintenance work is… | 48h 0m | Scheduled |
| Aug 20, 2026 | Test run of emergency power supply systems - Testlauf NetzersatzanlagenThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Aug 18, 2026 | CloudHub temporarily unavailable - CloudHub zeitweise nicht verfügbarThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 18, 2026 | Maintenance of UPS Systems - Wartungsarbeiten USV-AnlagenThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 17, 2026 | Maintenance circuit breaker low voltage main distribution - Wartung Leistungsschalter NiederspannungshauptverteilungThe scheduled maintenance has been completed. | 57h 0m | Scheduled |
| Aug 13, 2026 | Upgrade new product version - Upgrade neue Produkt VersionThe scheduled maintenance has been completed. | 48h 0m | Scheduled |
| Aug 11, 2026 | Test run of emergency power supply systems and emergency air conditioning - Testlauf Netzersatzanlagen und NotfallklimatisierungThe scheduled maintenance has been completed. | 6h 0m | Scheduled |
| Aug 11, 2026 | Update Domain-APIThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Aug 6, 2026 | Upgrade new product version - Upgrade neue Produkt VersionThe scheduled maintenance has been completed. | 48h 0m | Scheduled |
| Aug 4, 2026 | Maintenance Notice – Certificate Replacement -Wartungsankündigung – ZertifikatstauschThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 4, 2026 | Maintenance work in the PlusCloud - Wartungsarbeiten in der PlusCloudThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 3, 2026 | Critical vCenter Security Updates - Dringend notwendige Sicherheitsupdates vCenterThe scheduled maintenance has been completed. | 104h 0m | Scheduled |
| Aug 3, 2026 | Everything in one place: CloudHub and shop merge - Alles an einem Ort: CloudHub und Shop wachsen zusammenThe scheduled maintenance has been completed. | 128h 0m | Scheduled |
| Aug 3, 2026 | Measuring the Efficiency of UPS Systems - Messung Wirkungsgrad der USV-AnlagenThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Jul 30, 2026 | Upgrade new product version - Upgrade neue Produkt VersionThe scheduled maintenance has been completed. | 48h 0m | Scheduled |
| Jul 29, 2026 | Maintenance work in storage area - Wartungsarbeiten im Storage BereichThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jul 17, 2026 | API plusserver Kubernetes Engine Region prod3 [DE-NORTH-2]The issues affecting the API for pluscloud open and pluscloud open Kubernetes have been fully resolved. The systems are running stably again, and all services are available as usual. Following a successful monitoring… | 1h 18m | Resolved |
| Jun 15, 2026 | Ticket Creation in customer portal - Ticketerstellung im KundenportalThe main issue has been identified and successfully resolved. However, if you notice any other issues, please contact us through the usual channels. Thank you for your understanding. -- Das Hauptproblem konnte… | 23h 48m | Resolved |
| Jun 11, 2026 | Incident High Performance Datastore – Status UpdateDear customers, The work related to the issues in the High Performance Datastore has been fully completed. All systems are now running stably again. This incident is hereby closed. Thank you for your patience and… | 1h 19m | Resolved |
| May 15, 2026 | Emergency patch due to CVE-2026-42945Dear Customers, We are pleased to inform you that we have successfully updated all accessible affected systems. The security vulnerability has thus been mitigated, and the incident has been resolved on our end. Thank… | 90h 13m | Resolved |
| May 5, 2026 | Information zu aktuellen Störungen bei .de-DomainsThis incident has been resolved. | 9h 38m | Resolved |
| Apr 2, 2026 | Emergency measures due to a loss of network redundancy - Notfallmaßnahmen aufgrund eines Redundanzverlustes im NetzwerkThe measures we implemented have been successfully carried out, and redundancy has been restored. For this reason, we are closing this report.as been resolved. -- Die von uns eingeleiteten Maßnahmen wurden erfolgreich… | 58 min | Resolved |
| Mar 3, 2026 | Partial network fault - Partielle NetzwerkstörungAs we have not been notified of any further irregularities, we hereby close this report. Thank you for your patience. -- Da uns keine weiteren Auffälligkeiten mitgeteilt wurden, schließen wir die Meldung hiermit ab. Für… | 2h 27m | Resolved |
| Jan 26, 2026 | Unknown error - Unbekannter FehlerWe could not find any further abnormalities and are closing this incident. -- Wir konnten keine weiteren Auffälligkeiten feststellen und schließen diesen Incident, | 6h 22m | Resolved |
| Jan 12, 2026 | Fault report - Störungsmeldung CGN DataCore [DE-WEST-1]We would like to inform you that the work to rectify the fault has been successfully completed. The data center is now fully reconnected to the regular power grid. Both transformers are in operation and normal service… | 4h 17m | Resolved |
| Dec 8, 2025 | CloudHub malfunction - CloudHub gestörtThe problem has been fixed and functionality has been restored. We apologize for any inconvenience this may have caused. -- Die Störung ist beseitigt und die Funktionalität wieder hergestellt. Wir entschuldigen uns für… | 6h 49m | Resolved |
| Dec 5, 2025 | CloudHub malfunction - Störung CloudHubFunctionality has been restored and CloudHub is once again available without restrictions. -- Die Funktionalität wurde wieder hergestellt und das CloudHub steht uneingeschränkt wieder zur Verfügung. | 1h 20m | Resolved |
| Nov 25, 2025 | Error message docs.plusserver.com - Störmeldung docs.plusserver.comDear customers, We are pleased to inform you that the Docs are available as usual. Thank you very much for your patience. -- Sehr geehrte Kunden, wir freuen uns Ihnen mitteilen zu können, das die Docs Ihnen wie… | 332h 28m | Resolved |
| Nov 14, 2025 | Phishing Email Alert - Warnung vor Phishing-E-MailsThis incident has been resolved. | 2h 7m | Resolved |
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How to Read This plusserver Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before plusserver acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single plusserver outage in this window ran 15d 2h, against a mean recovery of 1d 17h. If you depend on plusserver in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.