Press Ganey Outage History

97 incidents recorded over the last 365 days, 65 of them resolved, 2 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Press Ganey status100.00% uptime history

Every Recorded Press Ganey Incident

Press Ganey incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Dec 5, 2026iRound Monthly System Maintenance - December 5thThe next Press Ganey system maintenance will take place on Saturday, December 5, 2026 from approximately 6-10 pm ET. During the scheduled downtime window, iRound will be unavailable to collect or view data. For…4h 0mScheduled
Dec 4, 2026PGFusion Scheduled Maintenance December 3rd 8:00 PM ETOur Patient Experience (PGFusion) application will be undergoing scheduled maintenance from 8:00 pm - 10:00 pm ET on Thursday, December 3rd. There is no downtime expected, however users may experience intermittent…2h 0mScheduled
Nov 13, 2026Scheduled Maintenance - Thursday, November 12th at 8 pm ESTOur HX Platform User Access Management system will be undergoing planned maintenance for routine security updates on Thursday, November 12th between 8 PM and 10 PM EST. The maintenance is expected to cause minor…2h 0mScheduled
Oct 25, 2026Errors in iRoundThis incident has been resolved.7h 36mResolved
Oct 24, 2026iRound Monthly System Maintenance - October 24thScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 23, 2026PGFusion Scheduled Maintenance October 22 8:00 PM ETScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 21, 2026Brand Experience - Website MaintenanceMaintenance has been completed. All Brand Experience applications, web sites, and features are available and functioning normally.22h 44mResolved
Oct 17, 2026iRound returning errorsThis incident has been resolved.7h 27mResolved
Oct 16, 2026iRound - Intermittent Errors With Scheduled ReportsWe have confirmed these errors are no longer occurring after the fix was implemented last week.310h 17mResolved
Oct 12, 2026iRound Scheduled Maintenance UpdatePlease note the planned update for iRound was not completed on Saturday October 10th. We will be rescheduling this to a later date TBD. We will add a new scheduled maintenance message to our Status Page when the new…-2945 minResolved
Oct 10, 2026iRound release on October 10, 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 15mScheduled
Oct 9, 2026PGFusion Scheduled Maintenance October 8th 8:00 PM ETScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 30, 2026Duplicate reports delivered for some iRound users.Users may have received duplicate reports beginning Tuesday, September 29 through mid-afternoon on Wednesday, September 30. The report containing data is the correct version; please disregard any blank reports. The…6h 12mResolved
Sep 26, 2026iRound Monthly System Maintenance - September 26thScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Sep 23, 2026High Reliability Platform Access IssuesThis incident has been resolved. Users are able to access the High Reliability Platform again.8 minResolved
Sep 21, 2026iRound - Intermittent ErrorsThis incident has been resolved. The intermittent errors are no longer occurring.52h 51mResolved
Sep 17, 2026PGFusion Scheduled Maintenance September 16th 8:00 PM ETScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 16, 2026NDNQI Website ErrorsA fix has been implemented and the issue is resolved. The NDNQI website is operating normally.1h 25mResolved
Sep 16, 2026Employee Experience Results Dashboard Links Not AvailableThis incident has been resolved. The Employee Experience results dashboard links are available again.1h 13mResolved
Sep 9, 2026HX Platform Performance IssuesThis incident has been resolved. HX Platform application performance has remained normal.24h 11mResolved
Sep 3, 2026iRound release on September 19, 2026iRound's next product upgrade will take place on Saturday, September 19th, between 3 and 5am ET. During this scheduled downtime, users will not be able to access iRound to collect or view data. All HL7 ADT Messages will…386h 0mScheduled
Aug 27, 2026HRP (NextPlane) Performance DegradationThis incident has been resolved.1h 37mResolved
Aug 25, 2026Employee Experience - Action Planner Widget ErrorsThis incident has been resolved. Action Plans are now loading normally.1h 15mResolved
Aug 24, 2026HRP Outage Sunday 8/23We experienced an outage with our HRP application on Sunday morning. Users were encountering error messages when attempting to access the application. Our IT teams resolved the issue around 10:30 am ET and the platform…0 minResolved
Aug 22, 2026iRound Monthly System Maintenance - August 22ndThe scheduled maintenance has been completed.4h 0mScheduled
Aug 21, 2026PGFusion Scheduled Maintenance August 20th 8:00 PM ETThe scheduled maintenance has been completed.2h 0mScheduled
Aug 18, 2026Employee Experience Survey ErrorsIf your organization is currently conducting an Employee Experience Survey, some employees may have experienced difficulty accessing their survey around 3:00 p.m EDT this afternoon. The issue has been resolved, and…0 minResolved
Aug 18, 2026iRound Connection ErrorsThis incident has been resolved. The iRound application is no longer encountering the connection errors.54 minResolved
Aug 12, 2026HRP - Auto Assignment Functionality Is Not WorkingThis incident has been resolved. Auto Assignment functionality is now working normally.35 minResolved
Aug 12, 2026NDNQI Website OutageWe have confirmed that client users are able to access the NDNQI website.43 minResolved
Aug 10, 2026HRP (NextPlane) Performance Degradation.This incident is confirmed to be resolved.20 minResolved
Aug 8, 2026HX Platform Scheduled Maintenance - Saturday August 8th at 3 am EDTThe scheduled maintenance has been completed.8h 0mScheduled
Aug 7, 2026Brand Experience - Legacy DataManager SSO IssueThis incident has been resolved. Users are able to access the Legacy DataManager application.1h 42mResolved
Aug 7, 2026HRP (NextPlane) Scheduled MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Aug 6, 2026Crowdsourcing OutageOur technical team has implemented a fix and the issue is resolved. Users are able to access the Crowdsourcing application again.1h 49mResolved
Aug 6, 2026iRound release on August 6, 2026The scheduled maintenance has been completed.2h 0mScheduled
Aug 4, 2026NDNQI site technical issues.We have confirmed the fix was successful. The issues with the NDNQI website have been resolved.2h 15mResolved
Aug 3, 2026Brand Experience - DataManager OutageOur engineering teams implemented a fix this morning and DataManager has been operating normally as of around 9:30 am EDT.4h 33mResolved
Jul 25, 2026iRound Monthly System Maintenance - July 25thThe scheduled maintenance has been completed.4h 0mScheduled
Jul 25, 2026HX Platform Scheduled Maintenance - Saturday July 25th, 3 - 5 am EDTThe scheduled maintenance has been completed.2h 0mScheduled
Jul 1, 2026Brand Experience - Reputation Reporting IssueThis incident has been resolved. Performance for Reputation reporting has remained stable and any impacted scheduled reports were resent successfully.150h 18mResolved
Jul 1, 2026PGFusion Data Refresh and Scheduled Report DelayQuery Tool and Comment Dashboard scheduled report processing has completed for today.6h 51mResolved
Jul 1, 2026HX Platform Scheduled Maintenance - Tuesday, June 30th at 8 pm EDTThe scheduled maintenance has been completed.2h 0mScheduled
Jun 27, 2026iRound Monthly System Maintenance - June 27thThe scheduled maintenance has been completed.4h 0mScheduled
Jun 25, 2026iRound release on June 25, 2026The scheduled maintenance has been completed.2h 0mScheduled
Jun 23, 2026Employee Experience Action Planner WidgetsThis incident has been resolved.49 minResolved
Jun 23, 2026NDNQI Scheduled Maintenance – June 23rd and June 24th; all dayThe scheduled maintenance has been completed.48h 0mScheduled
Jun 18, 2026PGFusion Scheduled Maintenance June 17th 8:00 PM ETThe scheduled maintenance has been completed.2h 0mScheduled
Jun 4, 2026iRound release on June 4, 2026The scheduled maintenance has been completed.2h 0mScheduled
Jun 2, 2026PGFusion - Delay with Publishing to My Files and Completed SurveysWe are no longer experiencing any delays. All files since 5/30 have now been published to My Files and Completed Surveys.2h 23mResolved
Jun 2, 2026Employee Experience - Intermittent Error Messages in Action PlannerThis incident has been resolved.1h 54mResolved
May 30, 2026iRound Monthly System Maintenance - May 30thThe scheduled maintenance has been completed.4h 0mScheduled
May 27, 2026Press Ganey Inbound/Outbound Email DelaysThis incident has been resolved.2h 59mResolved
May 22, 2026iRound Intermittent Error MessagesOur technical teams have completed the fix for this issue. These errors are no longer occurring.5h 58mResolved
May 21, 2026NDNQI Quality Reporting ErrorsA fix has been implemented and this issue is confirmed to be resolved.31 minResolved
May 15, 2026Harverst Application DegradationThis incident has been resolved.65h 14mResolved
May 14, 2026HRP Single Sign On (SSO) accessWe experienced a service disruption impacting HRP single sign-on (SSO) access today from approximately 2:40 PM EST to 3:13 PM EST. During this time, users may have experienced issues accessing the application via SSO…-70 minResolved
May 14, 2026Scheduled Maintenance for Nursing Excellence SolutionThe scheduled maintenance has been completed.10 minScheduled
May 11, 2026PGFusion Survey Utilities Reporting by Service DateThis incident has been resolved.73h 45mResolved
May 7, 2026HRP Application Loading IssuesA fix has been implemented and the issue is resolved. The HRP application is now loading normally.2 minResolved
May 7, 2026iRound release on May 7, 2026The scheduled maintenance has been completed.2h 0mScheduled
May 6, 2026PGFusion OAS CAHPS Benchmark Rank Data Not Displaying for April and May Time PeriodsWe have confirmed this issue is resolved. Benchmark ranks for the May benchmark period are now available in PGFusion for all peer groups.20h 44mResolved
May 5, 2026HX Foundations and Patient Journey Benchmark Data Error MessagesOur IT teams implemented the fix and benchmark data is displaying normally within Foundations and Patient Journey dashboards.3h 2mResolved
Apr 25, 2026iRound Monthly System Maintenance - April 25thThe scheduled maintenance has been completed.4h 0mScheduled
Apr 21, 2026Brand Experience - HealthGrades Provider Listings Update PauseThis incident has been resolved. Our Engineering team was able to correct an issue that was causing delays with data delivery to HealthGrades. HealthGrades has confirmed they are receiving data again and are actively…49h 46mResolved
Apr 17, 2026PGFusion Scheduled Maintenance April 16th 8:00 PM ETThe scheduled maintenance has been completed.2h 0mScheduled
Apr 15, 2026Press Ganey HX Platform OutageThis incident is confirmed to be resolved. Service has been restored for the HX Platform.2h 46mResolved
Apr 14, 2026Patient Experience Online Survey Processing DelaysThis incident is resolved. SMS and email survey invitations are being delivered normally.70h 46mResolved
Mar 28, 2026iRound Monthly System Maintenance - March 28thThe scheduled maintenance has been completed.4h 0mScheduled
Mar 27, 2026HX Platform Scheduled Maintenance - Thursday, March 26th at 8 pm EDTThe scheduled maintenance has been completed.2h 0mScheduled
Mar 26, 2026iRound Forms ErrorThis incident is confirmed to be resolved. The errors are no longer occurring.5h 20mResolved
Mar 24, 2026Forsta Plus: Action Management Hub loads blocked.This incident is resolved. Action Management reporting is now staying up to date.189h 33mResolved
Mar 16, 2026HX Action Management Reminder Emails Not SendingA fix was deployed for this incident today and we have verified that the reminder emails are now sending successfully.30h 31mResolved
Mar 13, 2026Consumer Experience - Higher Number of Exclusions for CampaignsThis incident is resolved. Our engineering teams have confirmed all campaign workflows are now working as expected and all excluded campaign records since March 5th were identified and reprocessed.96h 26mResolved
Mar 12, 2026PGFusion - Intermittent Performance IssuesThis incident has been resolved. PGFusion performance has remained stable.23h 29mResolved
Mar 11, 2026Consumer Experience - DocSpot Listings and Reputation IssueWe are continuing to monitor for any further issues.—Investigating
Mar 11, 2026Consumer Experience New Data Manager Not LoadingThis incident has been resolved. All Data Manager sites are back online.33 minResolved
Mar 8, 2026Press Ganey HX Platform OutageOur IT teams identified the issue and the fix has been applied. Users are now able to access all applications normally.16 minResolved
Mar 7, 2026PGFusion Data Refresh DelayThis incident has been resolved.51h 47mResolved
Mar 6, 2026HRP HL7 Processing DelayThis incident has been resolved. We are no longer experiencing HL7 delays and performance has remained stable.6h 1mResolved
Mar 3, 2026HRP Performance DegradationThis incident has been resolved. Performance of the HRP Platform and HL7 message processing for HRP remained stable throughout the day.52h 41mResolved
Mar 2, 2026HRP Performance DegradationThis incident has been resolved. Performance of the HRP application has continued to remain stable.23h 15mResolved
Feb 24, 2026Healthgrades Service DisruptionOur Product and Technical teams have confirmed the disruption with Healthgrades integration has been resolved. Review Collection, Profile Collection, and Review Engagement from Healthgrades are all working normally.68h 59mResolved
Feb 18, 2026PGFusion Data Refresh and Scheduled Report DelayThe data refresh for PGFusion has completed. Data and comments are now available through 2/17/2026 and scheduled reports are being delivered.2h 4mResolved
Feb 10, 2026Employee Experience Landing Page ErrorsA fix has been implemented and the issue is resolved.26 minResolved
Feb 2, 2026HRP (NextPlane) System not responding.This incident is resolved. Performance has remained stable this afternoon.3h 31mResolved
Feb 2, 2026HRP (NextPlane) System not responding.This incident has been resolved.9 minResolved
Jan 29, 2026Email Task Delivery Delays From HX PlatformThis incident has been resolved. Emails from the HX Platform are now flowing normally.2h 33mResolved
Jan 26, 2026HX Foundations and Patient Journey Benchmark Data Error MessagesOur technical team has resolved the error and benchmarking data is now displaying correctly in our HX Foundations and Patient Journey dashboards.2h 57mResolved
Jan 23, 2026PGFusion Data Refresh DelayWe have confirmed that today's scheduled reports have completed.5h 23mResolved
Jan 20, 2026Employee Experience Results Dashboards Not AvailableOur IT team has implemented a fix and the incident is resolved. Results are now available in the Employee Experience application.5 minResolved
Jan 19, 2026Employee Experience Results Dashboards Not AvailableOur IT team has implemented a fix and the incident is resolved. Results are now available in the Employee Experience application.1h 16mResolved
Jan 13, 2026Ongoing Bing Data ConcernsWe are continuing to monitor as Microsoft works towards a resolution for these items.—Investigating
Jan 6, 2026HRP Patient LookupAn issue causing patient information not to persist in the Case Lookup user interface has been resolved. This issue was introduced in the HRP 2.59.1 release and affected UI display only; underlying patient data was not…1h 14mResolved
Dec 31, 2025NarrativeDX UnavailableThis incident has been resolved.8 minResolved
Dec 30, 2025PGFusion Performance DegredationThis incident has been resolved.3h 14mResolved
Dec 12, 2025Patient Experience Outpatient Services Data Refresh DelayThe data refresh for Outpatient Services data has completed. Data and comments for this service line are now up to date in PGFusion through 12/11/2025.3h 42mResolved

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How to Read This Press Ganey Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Press Ganey acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Press Ganey outage in this window ran 16d 2h, against a mean recovery of 21h 32m. If you depend on Press Ganey in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.