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**Update: Fix deployed for crypto deposit and withdrawal delays** Dear Reap Member, We are pleased to let you know that a fix has been deployed for the recent delays to crypto deposits and withdrawals. New crypto deposits are now being processed automatically, and we continue to monitor the situation closely. **Your funds are safe.** Transactions that were delayed before the fix are still being completed, and we are working to process them as quickly as possible. Until they are processed, pending deposits may not yet be available to spend, so please check your available balance before making time-sensitive payments. You do not need to resubmit any transactions. If you have a time-sensitive payment or crypto withdrawal, please contact [hello@reap.global](mailto:hello@reap.global) or Live Chat in your [Reap dashboard](https://dashboard.reap.global/login). Our support team remains available 24/7. You can follow progress on our [Reap status page](https://status.reap.global/). We apologize for the disruption this has caused to your business and your customers, and we thank you for your patience. **Team Reap** --- [2026-11-05T12:59:26Z] (monitoring) Dear Reap Member, We’re writing to update you on the longer processing times for crypto deposits and withdrawals caused by the ongoing Chainalysis service disruption. Our team is working urgently to reduce these delays, but we cannot yet confirm when processing times will return to normal. Your funds are safe. What to keep in mind • Card processing remains operational, but card payments may be declined if delayed crypto deposits leave insufficient available balance or credit. • Please review upcoming payments and card spending against your available balance, including payments scheduled before our next update. Pending deposits are not yet available to spend. • Some transactions may remain pending overnight, with further processing expected tomorrow morning (HKT). **What to do** • Please do not repeat a transaction that is still pending, and contact us before sending additional crypto funds for an urgent payment, as new deposits will also be delayed. • If you have questions or a time-sensitive payment or crypto withdrawal, contact [hello@reap.global](mailto:hello@reap.global) or Live Chat in your Reap dashboard so we can advise on the best next steps and help wherever possible. Our support team remains available 24/7. We will update this status page when service is restored or if there is a change that affects what you need to do. We understand the disruption these delays are causing to your business and your customers, and we sincerely apologize. Thank you for your continued patience while we work to resolve this. Team Reap --- [2026-11-05T08:48:00Z] (monitoring) **Subject: Update on delays to crypto deposits and withdrawals** Dear Reap Member, Delays to crypto deposits, top-ups and withdrawals are continuing, and we do not yet have a confirmed time for normal processing to resume. **Your funds are safe.** We understand how important access to your funds is, and resolving this is our top priority. For now: • Deposits, top-ups and crypto withdrawals may still be delayed. • **Card spending and payments:** card processing remains operational, but payments may decline if delayed top-ups leave insufficient available balance. Please do not resend a transaction you have already submitted. Check your available balance before making time-sensitive payments, as pending deposits are not yet available to spend. If you are thinking of sending additional funds to cover an urgent payment, please contact us first. If delayed funding is affecting an urgent payment or your card programme, contact [hello@reap.global](mailto:hello@reap.global) or Live Chat in your [Reap dashboard](http://dashboard.reap.global) so we can review your situation. We will send our next update in about three hours, or sooner if service is restored or there is a change that affects what you need to do. You can also follow progress on our [Reap status page](https://status.reap.global/). **Team Reap** --- [2026-11-04T18:05:17Z] (investigating) **Subject: ⚠️ Ongoing Issue with** Chainanalysis Incident **Date**: November 05, 2026 Dear Reap Member, We’re currently experiencing a service interruption affecting funds. **What’s Happening** Since Nov. 05, 2026 at 1:19 AM HKT, we’ve been investigating a temporary issue impacting funds. Our engineering team is actively working to resolve the issue as quickly as possible. **Current Status** • Incident ongoing Root cause under investigation • We are monitoring closely and will provide updates as they become available • For real-time updates, please visit our status page: [Reap Status Page](https://status.reap.global/) We sincerely apologise for the inconvenience and appreciate your patience while we work to restore full service. **Sincerely,** **Team Reap**

**Subject: Resolved: Previous Issue with 3D Secure Authentications** Dear Reap Member, The service interruption affecting 3D Secure Authentications has been fully resolved as of 5:06 PM HKT. **Incident Duration:** 11:24AM HKT to 5:06PM HKT. Our internal team has implemented the necessary fixes and we are continuously monitoring the system to prevent similar incidents in the future. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. **Sincerely**, **Team Reap** --- [2026-09-27T06:45:55Z] (monitoring) **Subject: Update: Issue with 3D Secure Authentications Identified** Dear Reap Member, We'd like to provide an update on the earlier service interruption affecting 3D Secure Authentications. **Current Status** • A fix has been implemented by our processor. • We are currently monitoring the situation to confirm full resolution and stability. We will notify you once the service has been fully restored. You can continue to monitor real-time updates on our status page: [Reap Status Page](https://statuspage.incident.io/reap-api-services) Thank you for your continued patience. **Sincerely**, **Team Reap** --- [2026-09-27T03:33:42Z] (investigating) **Subject: ⚠️ Ongoing Issue with 3D Secure Authentications** **Date**: 9/27/2026 Dear Reap Member, We’re currently experiencing a service interruption affecting **3D Secure Authentications**. **What’s Happening** Since 11:24AM HKT, our processor is investigating a temporary issue impacting **3D Secure Authentications**. Our engineering team is actively working in coordination with our processor to resolve the issue as quickly as possible. **Current Status** • Incident ongoing • For real-time updates, please visit our status page: [Reap Status Page](https://status.reap.global/) We sincerely apologise for the inconvenience and appreciate your patience while we work to restore full service. **Sincerely,** **Team Reap**

**Subject: Resolved: Previous Issue with 3DS Authentication** Dear Reap Member, The service interruption affecting 3DS Authentication has been fully resolved as of 2:20AM HKT. **Incident Duration:** 01:34 – 02:20AM HKT Our internal team has implemented the necessary fixes and we are continuously monitoring the system to prevent similar incidents in the future. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. **Sincerely**, **Team Reap** --- [2026-09-15T19:04:09Z] (investigating) **Subject: ⚠️ Ongoing Issue with 3DS Authentication** **Date**: September 16, 2026 Dear Reap Member, We’re currently experiencing a service interruption affecting 3DS Authentication. **What’s Happening** Since 1:34AM HKT, we’ve been investigating a temporary issue impacting 3DS Authentication. Our engineering team is actively working to resolve the issue as quickly as possible. **Current Status** • Incident ongoing Root cause under investigation We are monitoring closely and will provide updates as they become available For real-time updates, please visit our status page: [Reap Status Page](https://status.reap.global/) We sincerely apologise for the inconvenience and appreciate your patience while we work to restore full service. **Sincerely,** **Team Reap**

Dear Reap Clients, We are planning a scheduled maintenance for our sandbox environment. During this time, our sandbox environment will be intermittently unavailable. **When** • **Start: 16**-Nov-2026, 10:00pm HKT / 14:00 UTC • **End: 16**-Nov-2026, 11:00pm HKT / 15:00 UTC • **Duration:** 1 hour **Webhook public key rotation** Please be advised that after this maintenance, our webhook public key will be rotated. You will need to update this value in your sandbox, UAT and staging environments to make sure incoming webhooks to your systems are verified successfully. **What you need to do after the maintenance** 1. Copy the new public key from <https://reap.readme.io/reference/webhooks> 2. Replace the existing key in your sandbox, UAT and staging environments 3. Trigger a test webhook to confirm it is verified successfully We apologize for any inconvenience and appreciate your understanding. If you have any questions, simply reply to the this announcement — a support ticket will automatically be created for our team to follow up with you. **Team Reap**