RMS Cloud Outage History

41 incidents recorded over the last 365 days, 20 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live RMS Cloud status100.00% uptime history

Every Recorded RMS Cloud Incident

RMS Cloud incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 27, 2026Phishing messages referencing RMS booking detailsIndependent forensic investigators have confirmed that the unauthorised activity identified within the RMS environment has been contained. Our investigation continues as we assess the full scope and impact of the…—Investigating
Oct 8, 2026DRC Connection IssuesThis incident has been resolved.2h 35mResolved
Oct 5, 2026A subset of user in the EMEA region may be experiencing degraded performance within RMS**Postmortem: SQL errors on login** **Date:** 05 October 2026  **Status:** Resolved **Summary**  On 05 October 2026, some RMS customers saw an SQL error when logging in to RMS for approximately 17 minutes. The…0 minResolved
Sep 21, 2026Support Phone linesCalls are being routed to support successfully.2h 51mResolved
Aug 31, 2026CNEA02 - Azure Application Gateway MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Aug 23, 2026Account Sign-In IssueThis incident has been resolved.3h 58mResolved
Aug 12, 2026CNEA02 Application Server Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Aug 11, 2026Scheduled Maintenance - APSE02 Application ServerThe scheduled maintenance has been completed.2h 0mScheduled
Aug 7, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 4, 2026RC Environment User Login DisruptionThis incident has been resolved.33 minResolved
Jul 1, 2026Intermittent Report ErrorsThis incident has been resolved.27h 1mResolved
Jul 1, 2026North American SMS Delivery DisruptionThis incident has been resolved.3h 44mResolved
Jun 24, 2026Online Booking Delivery OutageThe issues has now been resolved and service restored for all users.1h 43mResolved
Jun 18, 2026Errors and Degraded Performance Affecting Some UsersThis incident has been resolved.289h 23mResolved
Jun 9, 2026A subset of users in NA with BridgePay Gateway are experiencing downgraded performance.This incident has been resolved.3h 31mResolved
Apr 22, 2026Scheduled Maintenance - APSE2 Application ServersThe scheduled maintenance has been completed.4h 0mScheduled
Apr 22, 2026Scheduled Maintenance - NA Application ServersThe scheduled maintenance has been completed.4h 0mScheduled
Apr 21, 2026Scheduled Maintenance - EUC Application ServersThe scheduled maintenance has been completed.4h 0mScheduled
Apr 17, 2026Scheduled Maintenance - EUC Application ServersThe scheduled maintenance has been completed.4h 0mScheduled
Apr 3, 2026Customer Notice: RMS PayThe scheduled maintenance has been completed.72h 0mScheduled
Mar 30, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Mar 24, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Mar 23, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Mar 23, 2026Scheduled Maintenance - RDS - USEThe scheduled maintenance has been completed.2h 0mScheduled
Mar 23, 2026Scheduled Maintenance - RDS - EUCThe scheduled maintenance has been completed.2h 0mScheduled
Mar 22, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Mar 18, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Mar 3, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Mar 2, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Feb 26, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Feb 25, 2026Scheduled Maintenance - RDS - APSEThe scheduled maintenance has been completed.2h 0mScheduled
Feb 6, 2026BridgePay Gateway - OutagePlease note Bridgepay has successfully restored all TPI/TGateway gateway instances and the BridgePay Gateway.579h 47mResolved
Jan 17, 2026Support Phone System Outage – North America Business HoursThis incident has been resolved.65h 12mResolved
Jan 16, 2026Degraded performance of RMS Channel Manager - HoseasonsThis incident has been resolved.12h 46mResolved
Jan 14, 2026A subset of user in the the APAC region may be experiencing degraded performance within RMSThis incident has been resolved.38 minResolved
Jan 6, 2026Degraded Performance for a Subset of APAC UsersOur engineering team is currently investigating the issue and working to identify the root cause. Further updates will be provided as more information becomes available.58 minResolved
Dec 18, 2025Customer Notice: RMS PayThis incident has been resolved.17h 9mResolved
Dec 5, 2025RMS 9+ Service Update – Intermittent Access IssuesThis incident has been resolved.9 minResolved
Nov 26, 2025Booking.com Channel DisconnectionBooking.com Incident Summary RMS has identified and resolved an incident that affected clients connected directly to Booking.com via the RMS channel manager. During the incident period, Booking.com experienced…0 minResolved
Nov 12, 2025RMS Pay Payout Processing Delayed for APAC and EMEAAll payouts have now triggered successfully. We apologize for the delay and any inconvenience this may have caused. Thank you for your patience while we worked to restore normal processing.3h 43mResolved
Nov 7, 2025Degraded Performance Affecting Users in the RMS Application**Incident Date:** 7 November 2025 **Status:** Resolved **Overview** On 7 November 2025, some RMS clients experienced slower system performance when opening or updating reservations. This issue was isolated to…3h 45mResolved

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How to Read This RMS Cloud Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before RMS Cloud acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single RMS Cloud outage in this window ran 24d 3h, against a mean recovery of 1d 4h. If you depend on RMS Cloud in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.