SailPoint Outage History

62 incidents recorded over the last 365 days, 61 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live SailPoint status96.18% uptime history

Every Recorded SailPoint Incident

SailPoint incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 18, 2026NERM is currently experiencing a service disruption.This incident has been resolved.2h 34mResolved
Jul 20, 2026Virtual Appliances (VAs) for a subset of customers are currently experiencing a service disruptionOur engineering team has successfully resolved the issue affecting Virtual Appliances (VAs) for customers in the us-east-1 region who utilize the Canal secure tunnel VPN configuration. To fully restore your…33 minResolved
Jul 7, 2026Identity Security Cloud is currently experiencing a service disruption.This incident has been resolved.19 minResolved
Jul 7, 2026Identity Security Cloud is currently experiencing a service disruption.This incident has been resolved.36 minResolved
Jun 22, 2026Identity Security Cloud is intermittently experiencing a service disruption.A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.25 minResolved
Jun 16, 2026Search Degraded in US-East-1This incident is now resolved. Our engineering teams have resolved the core issue and the resulting backlog is fully processed.75h 45mResolved
Jun 3, 2026Identity Security Cloud is currently experiencing an issue while loading identitiesThis incident has been resolved.6h 50mResolved
May 22, 2026Search is currently experiencing a service disruption.This incident has been resolved.5h 40mResolved
May 19, 2026Entitlements is currently experiencing a service disruption in US-GOV-West-1This incident has been resolved.42 minResolved
May 12, 2026Access Request is currently experiencing a service disruption.This incident has been resolved.38 minResolved
Apr 20, 2026NERM is currently experiencing a service disruption in US-GOV-West-1This incident has been resolved.1h 18mResolved
Apr 13, 2026Entitlements are not reflected in searches after successful aggregationThis incident has been resolved.21h 55mResolved
Mar 31, 2026AIC and ARMS reporting is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with AIC and ARMS16h 8mResolved
Mar 31, 2026Access Intelligence Center is Currently unavailable.This incident has been resolved.58 minResolved
Mar 26, 2026Issues with Underlying Virtual Appliances in Multiple RegionsThis incident has been resolved. Customers that are still experiencing issues with their VA are encouraged to open a support case.1h 7mResolved
Mar 20, 2026Entitlement is currently experiencing a service disruption.This incident has been resolved.21 minResolved
Mar 19, 2026Entitlement search is currently experiencing a service disruption.This incident has been resolved.10h 1mResolved
Mar 12, 2026Access Request 5xx errorsThis issue has been mitigated.18 minResolved
Mar 2, 2026ME-Central Region currently experiencing service disruptions due to provider outage for this region.At this time we are removing the public facing status page for this incident. The provider has done the same and are providing impacted customers direct communication.253h 43mResolved
Feb 25, 2026Identity Security Cloud is currently experiencing a service disruptionThe SailPoint team has mitigated the service disruption with Identity Security Cloud staging environment.8h 8mResolved
Feb 24, 2026Identity Security Cloud is currently experiencing a service disruptionThe SailPoint team has mitigated the service disruption with Identity Security Cloud.22 minResolved
Feb 24, 2026Identity Security Cloud is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with Identity Security Cloud.1h 16mResolved
Feb 11, 2026ISC is currently experiencing a service disruption.This incident has been resolved.46 minResolved
Feb 6, 2026Entitlement searches are returning some blank dataThis incident has been resolved.4h 16mResolved
Feb 4, 2026ISC is currently experiencing a service disruptionThis incident has been resolved.1h 31mResolved
Feb 4, 2026Identity Security Cloud staging environment is currently experiencing a service disruption due to a failure in SAML authentication.The SailPoint team has mitigated the service disruption with SAML authentication in the Identity Security Cloud staging environment.26 minResolved
Feb 3, 2026The ISC UI is currently experiencing a service disruptionThis incident has been resolved.1h 21mResolved
Feb 3, 2026NERM is currently experiencing a service disruptionThe SailPoint team has mitigated the service disruption with NERM.53 minResolved
Feb 2, 2026Identity Security Cloud Production Tenant is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with Identity Security Cloud Production Tenant.5h 36mResolved
Jan 28, 2026Performance degradation in the US-East-1 regionThis incident has been resolved.15h 22mResolved
Jan 27, 2026Search and Identity Profiles in the staging us-east-1 environment is experiencing a service degradationThis incident has been resolved.3h 27mResolved
Jan 26, 2026Login is currently experiencing a service disruption.This incident has been resolved.59 minResolved
Jan 23, 2026Search is experiencing a service degradation where search may be returning stale search resultsWe have confirmed that search functionality and data delivery for US-East-1 are now within expected operational parameters. Although some background data processing remains underway, it is no longer impacting general…141h 20mResolved
Jan 23, 2026Identity Security Cloud is currently facing a service disruption that is affecting the separation of duties policy.The SailPoint team has mitigated the service disruption affecting the Separation of Duties policy in Identity Security Cloud.2h 6mResolved
Jan 20, 2026Entitlement Aggregation is currently experiencing a service degradation impacting the Search processThis incident has been resolved.13h 48mResolved
Jan 12, 2026Identity Security Cloud is currently experiencing a service disruptionThis issue has been resolved3h 50mResolved
Jan 9, 2026ISC Account Aggregations in sandbox is currently experiencing a service disruptionThe ISC Account Aggregations in sandbox has been resolved3h 47mResolved
Dec 16, 2025Entitlement Aggregation is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with Entitlement Aggregation.2h 48mResolved
Dec 12, 2025IdentityNow is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with Identity Security Cloud.1h 6mResolved
Dec 8, 2025ARM is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with ARM.3h 42mResolved
Dec 5, 2025Identity Security Cloud is currently experiencing a service disruption.A third party provider was having issues, causing our interface to fail. The vendor resolved the issue on their side3 minResolved
Nov 18, 2025The Fedramp environment is currently experiencing a service disruption.The service disruption impacting the FedRAMP environment has been Mitigated.6h 11mResolved
Nov 7, 2025ARM is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with ARM.1h 20mResolved
Nov 4, 2025CIEM data is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with CIEM data collection.27h 19mResolved
Nov 3, 2025Workday connector aggregations are currently experiencing issues.This incident has been resolved.191h 13mResolved
Oct 29, 2025ARM analysis is currently experiencing a service disruption.This incident has been resolved.3h 41mResolved
Oct 20, 2025Identity Security Cloud is fully operational.This incident has been resolved.169h 16mResolved
Oct 14, 2025Search ingestion is currently experiencing a service disruption.This incident has been resolved.305h 55mResolved
Oct 14, 2025FedRamp is currently experiencing a service disruption.This incident has been resolved.56 minResolved
Oct 11, 2025Scheduled Maintenance - IAI Data Store Upgrade: us-gov-west-1 (FedRAMP)The scheduled maintenance has been completed.4h 0mScheduled
Oct 8, 2025NERM is currently experiencing a service disruption.This incident has been resolved.3h 47mResolved
Oct 3, 2025Aggregation and Entitlements are currently experiencing a service disruption.This issue has been resolved.3h 9mResolved
Oct 3, 2025Nerm is currently experiencing a service disruption.This incident has been resolved.14 minResolved
Sep 26, 2025Certifications via Workflows is currently experiencing a service disruption.This incident has been resolved.3 minResolved
Sep 25, 2025ARM WhatIF analysis is currently experiencing a service disruption.This issue has been resolved.49 minResolved
Sep 24, 2025Some clients are currently experiencing a service disruption when attempting to log into their tenantThis incident has been resolved28 minResolved
Sep 18, 2025Identity Security Cloud customers may be experiencing issues when logging into tenantsThis issue has been resolved.1h 3mResolved
Sep 12, 2025Identity Security Cloud is experiencing connectivity issuesThe issue is now resolved25 minResolved
Sep 10, 2025Staging environments in all regions experiencing errors after loginThis incident has been resolved.46 minResolved
Sep 9, 2025NERM non-SSO collaboration portal is currently experiencing a service disruptionThe SailPoint team has mitigated the service disruption with NERM non-SSO collaboration portal.33 minResolved
Sep 6, 2025Workflows is currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with Workflows23 minResolved
Sep 3, 2025Workflows in Staging US EAST 1 are currently experiencing a service disruption.The SailPoint team has mitigated the service disruption with Workflows in staging in US_East-13h 10mResolved

How to Read This SailPoint Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before SailPoint acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single SailPoint outage in this window ran 12d 17h, against a mean recovery of 21h 38m. If you depend on SailPoint in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.