Sailthru Outage History

33 incidents recorded over the last 365 days, 33 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Sailthru status100.00% uptime history

Every Recorded Sailthru Incident

Sailthru incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Sailthru is investigating a potential issueEarlier we identified a technical issue impacting access to the Sailthru Get Started documentation. The vendor issue has been resolved the issue and the chat bot is now operating as expected.56 minResolved
Oct 29, 2026Sailthru is experiencing an issue.Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and campaign operations are now operating as expected. If you experience any lingering concerns, please…8h 39mResolved
Oct 28, 2026Sailthru is experiencing an issue.Our third-party provider has resolved the issue, and we’ve confirmed that templates and campaign saving are working as expected. If you experience any lingering concerns, please contact Sailthru Support.33 minResolved
Oct 5, 2026Link Domain MaintenanceThe maintenance is complete.1h 5mResolved
Sep 18, 2026Maintenance on DatabaseDatabase upgrade work has been completed!0 minResolved
Sep 18, 2026Maintenance on DatabaseDatabase upgrade work has been completed!1h 0mResolved
Jul 7, 2026Sailthru is experiencing an issue.<p dir="ltr" style="margin-top: 0; margin-bottom: 0; line-height: 1.2">Earlier we identified a technical issue impacting Sailthru Facebook Lead Ads. Our teams have resolved the issue and the…0 minResolved
Jul 6, 2026Sailthru is experiencing an issue.Earlier we identified a technical issue impacting Sailthru Facebook Lead Ads. Our teams have resolved the issue and the platform operations are now operating as expected. If you experience any lingering concerns, please…1h 21mResolved
Jul 2, 2026Sailthru is experiencing an issue<p dir="ltr" style="margin-top: 0; margin-bottom: 0; line-height: 1.2">Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and…0 minResolved
Jul 2, 2026Sailthru is experiencing an issue<p><font color="#000000">The technical team has deployed a fix and the team is currently monitoring. </font></p><p><span style="color: #000000">We will…5h 49mResolved
Jul 2, 2026Sailthru is experiencing an issueEarlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and campaign operations are now operating as expected. If you experience any lingering concerns, please…6h 41mResolved
Jun 29, 2026Scheduled Template Maintenance<p>This maintenance is complete.</p>0 minResolved
Jun 29, 2026Scheduled Template MaintenanceThis maintenance is complete.15h 50mResolved
May 8, 2026Sailthru is experiencing delays.<p dir="ltr" style="margin-top: 0; margin-bottom: 0; line-height: 1.2">Earlier we identified a technical issue impacting Sailthru. While AWS continues to work towards full resolution, the…0 minResolved
May 8, 2026Sailthru is experiencing delays.<p dir="ltr" style="margin-top: 0; margin-bottom: 0; line-height: 1.2">While AWS continues final recovery activities, our platform is currently operating normally and no delays are being…5h 5mResolved
May 8, 2026Sailthru is experiencing delays.<p><span style="margin: 0; padding: 0">Sailthru <span style="font-size: inherit">Systems are stabilizing. We continue to monitor as campaigns and other items are being…11h 12mResolved
May 8, 2026Sailthru is experiencing delays.<p>Sailthru is experiencing a technical issue and remains unstable due to the AWS Service issue in the US-EAST-1 Region. Our teams are continuing to monitor. </p>
		<p…15h 4mResolved
May 8, 2026Sailthru is experiencing delays.Earlier we identified a technical issue impacting Sailthru. While AWS continues to work towards full resolution, the Sailthru platform and campaign operations remain fully operational. If you experience any lingering…15h 54mResolved
Apr 30, 2026Sailthru is experiencing an issue with loading templates<p dir="ltr" style="margin-top: 0; margin-bottom: 0; line-height: 1.2">Earlier we identified a technical issue with loading templates. Investigation revealed this was related to a third party…0 minResolved
Apr 30, 2026Sailthru is experiencing an issue with loading templates<p dir="ltr" style="margin-top: 0; margin-bottom: 0; line-height: 1.2"><span style="font-size: inherit">We will continue to post updates and resolution information here. If you…4 minResolved
Apr 30, 2026Sailthru is experiencing an issue with loading templatesEarlier we identified a technical issue with loading templates. Investigation revealed this was related to a third party issue between 9:14 and 9:46 UTC. The team has confirmed templates are loading as expected in the…20 minResolved
Mar 6, 2026Scheduled SMS Maintenance<p>This maintenance is complete.</p>0 minResolved
Mar 6, 2026Scheduled SMS MaintenanceThis maintenance is complete.20 minResolved
Mar 4, 2026Scheduled SMS Maintenance<p>This maintenance is complete.</p>0 minResolved
Mar 4, 2026Scheduled SMS MaintenanceThis maintenance is complete.20 minResolved
Mar 2, 2026Scheduled SMS Maintenance<p>This maintenance is complete.</p>0 minResolved
Mar 2, 2026Scheduled SMS MaintenanceThis maintenance is complete.20 minResolved
Jan 6, 2026Sailthru is experiencing delays.<p style="line-height: 1.2">Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and campaign operations are now operating as…0 minResolved
Jan 6, 2026Sailthru is experiencing delays.Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and campaign operations are now operating as expected. If you experience any lingering concerns, please…4h 46mResolved
Nov 16, 2025Marigold is experiencing an issue with Sailthru.<p dir="ltr" style="margin-top: 0pt; margin-bottom: 0pt; line-height: 1.2;">Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and…0 minResolved
Nov 16, 2025Marigold is experiencing an issue with Sailthru.Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and campaign operations are now operating as expected. If you experience any lingering concerns, please…3h 24mResolved
Nov 7, 2025Scheduled Mobile Maintenance<p>The maintenance is complete.</p>0 minResolved
Nov 7, 2025Scheduled Mobile MaintenanceThe maintenance is complete.2h 5mResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Sailthru incident opens instead, at the point where knowing still changes what you do.

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How to Read This Sailthru Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Sailthru acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Sailthru outage in this window ran 15h 54m, against a mean recovery of 3h 3m. If you depend on Sailthru in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.