Salsify Outage History

43 incidents recorded over the last 365 days, 35 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Salsify status100.00% uptime history

Every Recorded Salsify Incident

Salsify incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 17, 2026Infrastructure Maintenance - October 17thScheduled maintenance is currently in progress. We will provide updates as necessary.5h 0mScheduled
Oct 10, 2026Infrastructure Maintenance - October 10thThe scheduled maintenance has been completed.5h 0mScheduled
Sep 24, 2026JSON Custom Channel Export failuresThe issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally. Any failed Export attempts will require a re-run. Please reach out to…1h 48mResolved
Sep 22, 2026Walmart Rich Media videos not appearingWalmart has deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via…338h 31mResolved
Sep 21, 2026Delay in Kroger publicationsThe issue impacting Kroger publications has been resolved. Publications impacted by this issue will be completed, and feedback (if any) will be returned to your channel. There is no need to republish unless identifiable…5h 39mResolved
Sep 16, 2026Walmart Marketplace Channel Requirements UpdateSalsify has identified an issue affecting the Walmart Marketplace channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining corrected/updated schema templates directly…—Investigating
Sep 16, 2026Intermittent access issues with Salesforce ticketingThe intermittent access issues affecting Salesforce have been fully resolved. Case management and submission through our Support Portal have returned to normal operation. You can now submit and view cases directly at…23h 26mResolved
Aug 24, 2026Delays in data updates and trigger processingWe have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues have fully cleared. Please reach out…2h 51mResolved
Aug 18, 2026Beyond (Bed Bath & Beyond + Overstock) Channel Requirements Update & Publishing Validation ErrorsThis issue has been resolved. Salsify has successfully obtained the updated schema templates from Beyond and updated the channel connection with the latest retailer specifications. Product publish requests for Beyond…654h 43mResolved
Aug 6, 2026Walmart API Errors & Publication FailuresWalmart's API status page (https://developer.walmart.com/api-status) has now marked their Feeds API as 'Operational'. Publishes for Walmart are now appearing successful. Please reach out to customer support at…29h 55mResolved
Jul 22, 2026Amazon Selling Partner Direct Partial Content Refresh for Vendor Central Connection - Cost Price ErrorAmazon has confirmed that the Cost Price error feedback is now resolved for all reported marketplaces. If you have any questions, please use the "My Cases" option within the Customer Portal…376h 5mResolved
Jul 16, 2026Angie & Intelligence Suite errorsOur AI partner provider has resolved their outage. We are no longer encountering errors when running Intelligence Suite tasks and conversing with Angie in relation to this outage.2h 50mResolved
Jul 14, 2026Home Depot - Customers receiving 503 error response after channel publishOur Home Depot partners have deployed a fix, and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the…74h 58mResolved
Jun 25, 2026Accessing API Token via SSO returns 403 errorWe have confirmed access to the API tokens via SSO login is functioning as expected, and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any…95h 27mResolved
Jun 24, 2026Shopify GraphQL publishes failingWe are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well. If any previous publishes for Shopify failed, please republish to…4h 46mResolved
Jun 19, 2026Asset downloads populating with shareable URLs instead of asset namesThe issue causing downloaded assets from the asset detail page to save with their shareable URL as the filename has been resolved. File downloads will now correctly populate with the designated asset name as expected…1h 6mResolved
Jun 10, 2026Wayfair Item Setup - 'The system ran into an issue while checking your data'Wayfair has deployed a fix to resolve the error. We are seeing publishes complete successfully. Please try republishing any affected products and confirm. If you have any questions or if issue persists, please use…26h 53mResolved
Jun 3, 2026Shopify GQL IntegrationShopify has resolved their active incident, and we are seeing successful syndications in Salsify using the Shopify GQL integration. If you have any questions, please use the "My Cases" option within the Customer Portal…1h 17mResolved
Jun 2, 2026Amazon Publications Returning Submission Errors for the 'Is Refurbished' attributeOur engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. All available Amazon and Seller Central channels have been…50h 47mResolved
Jun 1, 2026HEB Direct Connection Image Asset ErrorsOur engineering team has resolved the issue impacting our HEB Direct Connection channel. Brands can now resume publishing products via the HEB Direct Connection channel. If you encounter any issues or have questions…190h 54mResolved
May 22, 2026Walmart - It looks like there was a glitch feedbackThe following feedback is being returned in the Walmart Omnispec channels: 'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support…410h 23mResolved
May 15, 2026Infrastructure Maintenance - May 15thThe scheduled maintenance has been completed.2h 0mScheduled
Apr 29, 2026Facebook Catalog Direct & Instagram Connection failing to syndicateOur engineering team has resolved an issue that affected the Facebook Catalog Direct and Instagram connections for approximately 12 hours, starting April 28, 2026, at 14:09 GMT+1. During this window, publications to…0 minResolved
Apr 22, 2026Infrastructure Maintenance - April 22ndThe scheduled maintenance has been completed.1h 0mScheduled
Apr 21, 2026Home Depot - Customers receiving 403 error response after channel publishOur Home Depot partners have deployed a fix and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the…20h 37mResolved
Apr 21, 2026Infrastructure Maintenance - April 21stThe scheduled maintenance has been completed.2h 0mScheduled
Apr 20, 2026Infrastructure Maintenance - April 20thThe scheduled maintenance has been completed.2h 0mScheduled
Apr 16, 2026Renaming Smart Lists causing filter removalThe incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled. If you have any questions, or believe your list may have been impacted, please use the "My Cases" option…17h 19mResolved
Apr 16, 2026Digital Asset Feed generating blank exportThis issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.1h 43mResolved
Apr 16, 2026Walmart 1P Connector Publication FailuresThis incident has been resolved.24h 0mResolved
Apr 14, 2026Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow TasksThis issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.1h 8mResolved
Mar 17, 2026Product Detail Pages failing to loadWe addressed an issue which was causing product detail pages to fail with error "unable to load properties." Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions…1h 0mResolved
Mar 12, 2026GDSN load publishing impactedThe issue impacting GDSN load publishes (which prevented data pool validations from clearing) has been resolved. If you have GTINs that were impacted by this issue, please load publish those GTINs to our data pool…1h 24mResolved
Mar 7, 2026Infrastructure Maintenance - March 7thThe scheduled maintenance has been completed.5h 0mScheduled
Mar 5, 2026Facebook/Instagram failed publicationsOur engineers have confirmed the Facebook channel is now resolved. Before republishing in the Facebook channel, please follow the below steps to disconnect Salsify and re-authorize Salsify within your Facebook app along…863h 13mResolved
Mar 4, 2026Delays affecting imports, bulk edits, subscriptionsOur engineers identified and addressed an issue which caused long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times have returned to normal. Please reach out to customer…3h 0mResolved
Mar 2, 2026Salsify FTP connection failuresThrough our monitoring, we have seen stable connections to the Salsify FTP since March 2, 2026 at 9:30PM UTC. Publication to the Salsify FTP and imports of files from the Salsify FTP are completing successfully without…90h 29mResolved
Feb 19, 2026Walmart US Enhanced Content issues with syndicationWe are now seeing successful syndications of Enhanced Content to Walmart US. If you experienced Enhanced Content not going live on Walmart US during this Incident, we encourage you to republish the layout. If you…140h 28mResolved
Jan 9, 2026Platform delays and timeoutsOur engineers addressed an issue which was causing platform slowness and failed requests, and system performance is back to normal levels. Please reach out to customer support at…52 minResolved
Dec 9, 2025Delays in Import runs, filtering and adding products to listsWe have confirmed that imports, product list additions, and filtering are all processing normally. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this…52 minResolved
Dec 1, 2025Kroger Publishes Failing without feedbackThe root cause of the failed Kroger publishes has been resolved. Any publish that failed recently, with no feedback returned, will need to be attempted again. Please contact Support if you continue to encounter issues…6h 17mResolved
Nov 19, 2025Error editing mappings in Readiness ReportsWe have been monitoring the Readiness Reports behaviour closely, and have confirmed with multiple users that mapping working as expected. If you have any questions, please use the “My Cases” option within the Customer…1h 24mResolved
Nov 18, 2025Issue Saving Channel Attribute FormulasThis incident has been resolved.1h 11mResolved

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How to Read This Salsify Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Salsify acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Salsify outage in this window ran 35d 23h, against a mean recovery of 3d 11h. If you depend on Salsify in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.