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Is Salsify Down?

SaaSLive status, outages, and incident history

Degraded. Salsify is up but having problems.

Salsify is reporting degraded performance as of November 9, 2026. Expect slower responses or more errors. The affected components are listed below.

DegradedChecked just nowLive · every 60s2 active incidents

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Official Salsify status page
How we know: the official Salsify status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Salsify Status Summary

As of 20:35 UTC on 9 November 2026, Salsify is reporting degraded performance. PulsAPI checked Salsify's official status page and found 17 of 18 components operational, with 2 active incidents. Over the last 30 days PulsAPI measured 94.44% uptime for Salsify, counting degraded performance as up. The latest incident, "JSON Custom Channel Export failures", was on Sep 24, 2026 and lasted 1h 48m.

Cite as: PulsAPI, “Salsify status”, checked 9 November 2026, 20:35 UTC. https://www.pulsapi.com/services/salsify

Salsify Component Status

1 of 18 Salsify components are impaired. Worst problems listed first.

1partial outage17operational
Salsify Application » Insights
Partial Outage
Salsify Application » Catalog Sites
Operational
Salsify Application » Enhanced Content
Operational

15 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Salsify Application » Imports and Indexing, Salsify Application » Readiness Reports, Salsify Application » Salsify Application, Salsify Application » Salsify CDN, Salsify Application » Salsify FTP, Salsify Application » Salsify Labs, Salsify Support Portal, Syndication » 1WorldSync, Syndication » Amazon, Syndication » GDSN, Syndication » Open Catalog, Syndication » Syndication, and 3 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Salsify Outages & Incidents

Incident history from the official Salsify status page, including resolution updates.

JSON Custom Channel Export failuresResolved Sep 24, 2026 · 1h 48mResolved

The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally. Any failed Export attempts will require a re-run. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. --- [2026-09-24T17:43:36.694-04:00] (monitoring) The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally, and we are monitoring system performance to ensure stability. If you have not yet republished, please do so to confirm. --- [2026-09-24T17:14:13.244-04:00] (identified) We are currently investigating an issue causing failures specifically with JSON Custom Channel exports. All other export types and standard features remain fully operational and unaffected. Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information is available.

Walmart Rich Media videos not appearingResolved Sep 22, 2026 · 338h 31mResolved

Walmart has deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject. --- [2026-10-02T13:29:41.873-04:00] (monitoring) Walmart has let us know that they have deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject. --- [2026-09-22T07:07:54.330-04:00] (investigating) We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team. We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.

Delay in Kroger publicationsResolved Sep 21, 2026 · 5h 39mResolved

The issue impacting Kroger publications has been resolved. Publications impacted by this issue will be completed, and feedback (if any) will be returned to your channel. There is no need to republish unless identifiable feedback was returned to your channel. --- [2026-09-21T13:20:26.218-04:00] (investigating) We are continuing to investigate this issue. --- [2026-09-21T13:20:14.399-04:00] (investigating) We're aware of a delay in all Kroger publications. We are working to understand the root cause and we don't currently have an estimated timeline for resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Salsify Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Salsify incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 11100.00% average · 91 days with incidentsNov 9

Going further back: Salsify uptime by month and every recorded Salsify outage.

Live Salsify Outage Reports

Problems reported by engineers using Salsify. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Salsify problems reported yet.

Are you seeing Salsify problems too?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Salsify

Is Salsify down? Salsify reports live availability for 20 components at status.salsify.com, among them Amazon, Salsify Application and Enhanced Content. Track Salsify outages, degradations and past incidents here, with uptime history and alerts across your SaaS stack.

Over the past 30 days, PulsAPI has measured Salsify uptime at 94.44%. Response times, incident history, and SLA tracking for Salsify are available on the PulsAPI dashboard.

Salsify Status FAQ

Is Salsify down right now?

The verdict at the top of this page comes from the latest poll of the official Salsify status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Salsify is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Salsify recovers.

How do I check Salsify uptime history?

PulsAPI tracks Salsify uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 94.44%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Salsify changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Salsify outages?

PulsAPI reads the official Salsify status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Salsify components?

Yes. PulsAPI monitors 18 individual Salsify components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Salsify goes down?

Yes. Create a free account and subscribe to Salsify: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Salsify to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Salsify problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Salsify?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Salsify plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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