Is Salt Edge Down?

**Summary** On 4 November 2026, between 15:08 and 15:12 UTC, the Open Banking Gateway Payments API had a brief degradation in availability. Our automated incident monitoring detected it and opened the incident straight away. **Impact** For about 1–2 minutes within this window, some API users may have received errors when calling the Payments API. The Account Information API, Partners API and Dashboards were not affected. Requests outside this window were processed as usual. **Timeline \(UTC\)** * **15:08**: Automated monitoring detected the degradation and opened the incident. We started investigating. * **15:12**: The Payments API was confirmed stable and the incident was resolved. **Resolution** The service recovered within minutes and has been operating normally since. We continue to monitor the Payments API closely. **Action required** No action is needed on your side. If you notice anything unusual related to this incident, please raise a request in our [Help Desk portal](https://saltedge.atlassian.net/servicedesk/customer/portal/12) and we will look into it right away. We apologise for any inconvenience. --- [2026-11-04T15:12:36.928Z] (resolved) The issue affecting OBG Payments API has been resolved and the service is operating normally. We apologise for the inconvenience. --- [2026-11-04T15:08:21.977Z] (investigating) We are investigating an issue affecting OBG Payments API. Updates to follow.

The incident on the Revolut side has been fully resolved. For the latest updates, please refer to Revolut's System Status page: https://www.revolut.com/system-status/ --- [2026-10-20T16:23:29.039Z] (monitoring) We are continuing to monitor for any further issues. --- [2026-10-20T16:23:13.364Z] (monitoring) We observe successful attempts for both payments and connections initiated with Revolut, however, Revolut's System Status page has not yet been updated to reflect these improvements. We will continue monitoring the situation and provide further updates as necessary, once the incident is confirmed to be fully resolved. For the latest updates, please refer to Revolut's System Status page: https://www.revolut.com/system-status/ --- [2026-10-20T08:45:10.159Z] (identified) We are continuing to work on a fix for this issue. --- [2026-10-20T08:44:47.479Z] (identified) Revolut is currently experiencing an incident on their side, which started on October 20, 2026, at 07:30 UTC. Clients can experience issues when initiating payments and establishing connections with Revolut providers. We are monitoring the situation and will update this status page once the incident has been resolved. For the latest updates, please refer to Revolut's System Status page: https://www.revolut.com/system-status/.

Some customers were unable to access Salt Edge services due to a routing issue affecting our upstream provider. During emergency maintenance, the provider restarted its BGP sessions, temporarily withdrawing and then re-announcing the affected IP routes. This caused a five-minute service interruption. Connectivity was restored, and all services are operating normally.