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Is Scalepoint Down?

FinTech & PaymentsLive status, outages, and incident history

Degraded. Scalepoint is up but having problems.

Scalepoint is reporting degraded performance as of November 14, 2026. Expect slower responses or more errors. The affected components are listed below.

DegradedChecked just nowLive · every 60s1 active incident

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Official Scalepoint status page
How we know: the official Scalepoint status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Scalepoint Status Summary

As of 05:07 UTC on 14 November 2026, Scalepoint is reporting degraded performance. PulsAPI checked Scalepoint's official status page and found 19 of 20 components operational, with 1 active incident. The latest incident, "Microsoft is currently experiencing a global Microsoft 365 outage.", started on Nov 13, 2026 and is still open.

Cite as: PulsAPI, “Scalepoint status”, checked 14 November 2026, 05:07 UTC. https://www.pulsapi.com/services/scalepoint

Scalepoint Component Status

1 of 20 Scalepoint components are impaired. Worst problems listed first.

1degraded19operational
Service Portal
Degraded
Automation Engine · ClaimsCORE & HUB
Operational
Automation Engine · ClaimShop
Operational

17 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Business Intelligence, ClaimsCORE & HUB, ClaimShop, Communication, Help Center, HUB Health, HUB Motor, HUB Property, Mobile App, Repair & Valuation, Sandbox, Scalepoint ID, and 4 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Scalepoint Outages & Incidents

Incident history from the official Scalepoint status page, including resolution updates.

Microsoft is currently experiencing a global Microsoft 365 outage.Started Nov 13, 2026Investigating

Microsoft is currently experiencing a global Microsoft 365 outage. **Scalepoint’s products are not directly affected.** ClaimShop, CORE and HUB do not depend on Microsoft services and are working normally. Scalepoint uses Microsoft services internally, so **our service portal and email communication with Support are affected**. Emails and portal requests may be delayed or may not reach us. **If you need urgent support, please call us:** **Denmark:** - ClaimShop Support: +45 88 81 80 01 - CORE & HUB General Support: +45 88 81 80 03 **Switzerland** - German +41 41 508 73 06 - French +41 41 508 73 07 - Italian +41 41 508 73 08 **ClaimShop:** Order emails, gift cards and similar cannot be resent today. We are aware of this and will follow up once Microsoft reports the issue resolved. We will update this page when Microsoft’s services are restored.

Disruption of service - ClaimsCORE & HUBResolved Nov 12, 2026 · 2h 4mResolved

This incident has been resolved. --- [2026-11-12T07:20:39Z] (monitoring) A fix has been introduced and we are monitoring the situation. --- [2026-11-12T06:48:38Z] (investigating) Some of our users are experiencing issues working in ClaimsCORE & HUB e-mail system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Degraded performance on some messages - CORE & HUBResolved Nov 11, 2026 · 1h 8mResolved

This issue is resolved. Messages and emails sent from the Messages tab on claims, as well as incoming customer emails, have been working normally since 08:17. If a message failed to send this morning, please attempt to send it again. --- [2026-11-11T07:21:44Z] (monitoring) Sending messages and emails from the Messages-tab on claims is working normally again. Earlier this morning, some users saw an error when they tried to send a message. We have restored normal operation and are monitoring to make sure it stays stable. --- [2026-11-11T06:40:02Z] (investigating) Some of our users may experiencing degraded performance when attempting to send email via messages-tab in working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Upcoming maintenance

Announced by Scalepoint. Planned work, not an outage.

Danish support lines closed on Friday, 2026-12-11Scheduled for Dec 11, 2026 · 8h 0mScheduled

Scalepoint’s **Danish** support lines are closed on Friday, 2026-12-11. Support in other regions is not affected. For critical errors, Scalepoint’s incident hotline is open as always. We look forward to helping you again on Monday, 2026-12-14.

Scalepoint Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Scalepoint incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% average · 2 days with incidentsNov 14

Live Scalepoint Outage Reports

Problems reported by engineers using Scalepoint. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Scalepoint problems reported yet.

Are you seeing Scalepoint problems too?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Scalepoint

Scalepoint's status page at status.scalepoint.com lists 20 components, such as Automation Engine (ClaimShop), Automation Engine (ClaimsCORE & HUB) and Business Intelligence. We read that page every few minutes and keep the incident history, so you can tell whether a problem is on Scalepoint's side or yours.

Scalepoint Status FAQ

Is Scalepoint down right now?

The verdict at the top of this page comes from the latest poll of the official Scalepoint status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Scalepoint is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Scalepoint recovers.

How do I check Scalepoint uptime history?

PulsAPI tracks Scalepoint uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Scalepoint changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Scalepoint outages?

PulsAPI reads the official Scalepoint status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Scalepoint components?

Yes. PulsAPI monitors 20 individual Scalepoint components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Scalepoint goes down?

Yes. Create a free account and subscribe to Scalepoint: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Scalepoint to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Scalepoint problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Scalepoint?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Scalepoint plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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