ShareFile® Outage History

19 incidents recorded over the last 365 days, 16 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live ShareFile® status100.00% uptime history

Every Recorded ShareFile® Incident

ShareFile® incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Sep 21, 2026Some ShareFile customers may be experiencing issues with their ShareFile accountThis incident has been resolved.4h 59mResolved
Sep 9, 2026ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alertsWe've confirmed the fix and email delivery of transactional emails should be back to normal.1h 16mResolved
Aug 31, 2026Automated workflow email notifications disabledThe ability to send emails through an automated workflow has been been restored.18h 37mResolved
Aug 30, 2026ShareFile Regular Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Jul 10, 2026ShareFile customers with Storage Zones Controllers are not operational at this time.Storage Zones Controller customer access is currently being restored. Recovery instructions have been provided directly to account owners.94h 54mResolved
Jun 30, 2026RightSignature / eSignature uploads are failing.This incident has been resolved.2h 46mResolved
Jun 23, 2026Some ShareFile customers may be experiencing issues with their ShareFile accountThis incident has been resolved.2h 38mResolved
Apr 22, 2026BuyNow, Trial Conversion & SelfService-Billing is currently experiencing technical issue while accepting Credit Cards paymentsThis incident has been resolved.2h 26mResolved
Mar 31, 2026Some ShareFile users may be experiencing issues with uploads and downloads on their accountsThe issue was specific to a single customer.2h 19mResolved
Mar 27, 2026Some ShareFile customers may be experiencing issues with their ShareFile accountThis incident has been resolved.2h 0mResolved
Mar 16, 2026User may experience issue with creating ClientsThis incident has been resolved.27 minResolved
Jan 29, 2026Customers can experience issues with left navigation menu and accessing solutionsThis incident has been resolved.35 minResolved
Jan 28, 2026Customers may experience degraded experience while creating projects and engagements in Tax SolutionThis incident has been resolved.27 minResolved
Jan 15, 2026Users using SSO were not able to loginIssue is resolved.0 minResolved
Dec 20, 2025Planned Billing and Purchasing System UpdatesThe scheduled maintenance has been completed.1h 30mScheduled
Dec 13, 2025ShareFile Planned MaintenanceThe scheduled maintenance has been completed.3h 30mScheduled
Nov 20, 2025ShareFile users in certain countries may experience issues generating TFA codes during login.This incident has been resolved.3h 10mResolved
Nov 19, 2025Some ShareFile customers may be experiencing issues with login**Summary of Impact**  On November 19, 2025, between approximately 9:00 AM and 10:36 AM UTC, some ShareFile customers experienced issues logging in to the service. The incident resulted in a partial login outage…1h 37mResolved
Nov 8, 2025Some ShareFile customers may be experiencing issues with logging into their ShareFile accountThis incident has been resolved.32 minResolved

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How to Read This ShareFile® Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before ShareFile® acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single ShareFile® outage in this window ran 3d 22h, against a mean recovery of 7h 47m. If you depend on ShareFile® in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.