Shepherd logo

Is Shepherd Down?

SaaSLive status, outages, and incident history

No. Shepherd is up right now.

Every monitored Shepherd system is operational as of November 14, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 7m agoLive · every 60s

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Official Shepherd status page
How we know: the official Shepherd status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Shepherd Status Summary

As of 19:16 UTC on 14 November 2026, Shepherd is operational. PulsAPI checked Shepherd's official status page and found 7 of 7 components operational, with no active incidents. The latest incident, "Isolated Performance Degradation", was on Oct 30, 2026.

Cite as: PulsAPI, “Shepherd status”, checked 14 November 2026, 19:16 UTC. https://www.pulsapi.com/services/shepherd

Shepherd Component Status

The main Shepherd systems on this page. All 7 are operational right now.

7operational
AI Services
Operational
AWS cloudfront
Operational
OpenAPI
Operational

4 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Shepherd Application, Shepherd Pay, Shepherd Support Chat, SMS.

See all of them free

Component statuses may change independently during partial outages.

Recent Shepherd Outages & Incidents

Incident history from the official Shepherd status page, including resolution updates.

Isolated Performance DegradationResolved Oct 30, 2026Resolved

We have addressed the reported performance slowness affecting a limited number of Shepherd accounts. Our team is actively monitoring performance to ensure continued stability. We will provide further updates if needed.

Resolved - Temporary AI Service DisruptionResolved Sep 14, 2026Resolved

AI services experienced a temporary loss of functionality for approximately 90 minutes due to an issue with a third-party software partner. The root cause was identified and resolved, and AI services are now operating normally. We apologize for the disruption and appreciate your patience while service was restored.

Shepherd Application Service DisruptionResolved Sep 14, 2026 · 22h 25mResolved

Following the deployment of a fix, we maintained an extended monitoring period to validate performance and ensure service stability. Systems have continued to operate normally throughout this period, with no recurrence of the issue observed. Based on this sustained stability, we are now marking this incident as Resolved. Thank you for your patience while we worked through remediation and validation. --- [2026-09-14T12:28:54.488-04:00] (monitoring) Service performance has stabilized and is currently operating as expected. We are continuing to closely monitor the environment while implementing additional stabilizing measures as remediation efforts continue. --- [2026-09-14T12:17:50.709-04:00] (monitoring) Service performance has improved, though some users may continue to experience intermittent delays. We are closely monitoring the environment for stability and will provide additional updates as performance continues to normalize. --- [2026-09-14T12:11:59.800-04:00] (investigating) We have identified an issue causing significant service degradation and impacting normal operations. Our team is actively working to restore full service as quickly as possible. We apologize for the disruption and will provide additional updates as remediation progresses.

Shepherd Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Shepherd incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% averageNov 14

Live Shepherd Outage Reports

Problems reported by engineers using Shepherd. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Shepherd problems reported yet.

Something wrong with Shepherd on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Shepherd

Shepherd posts its status at status.shepherd.vet. The page covers 7 components, among them AWS cloudfront, OpenAPI (Clinic Connect and Integrations) and SMS (Texting Services). Past incidents and uptime for Shepherd stay on this page, which helps when you want to know how often it has trouble.

Shepherd Status FAQ

Is Shepherd down right now?

The verdict at the top of this page comes from the latest poll of the official Shepherd status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Shepherd is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Shepherd recovers.

How do I check Shepherd uptime history?

PulsAPI tracks Shepherd uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Shepherd changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Shepherd outages?

PulsAPI reads the official Shepherd status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Shepherd components?

Yes. PulsAPI monitors 7 individual Shepherd components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Shepherd goes down?

Yes. Create a free account and subscribe to Shepherd: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Shepherd to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Shepherd problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Shepherd?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Shepherd plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

Track Shepherd with the rest of your stack

4372+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

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