Is Shippeo Down?

The team has successfully implemented a fix. Recovery of the impacted data is ongoing and is expected to be completed by the beginning of next week. --- [2026-11-13T12:19:32.169+01:00] (identified) We have identified the cause of an issue affecting the processing of some ocean shipment tracking updates. As a result, some shipments may currently show delayed or missing tracking milestones in Shippeo. Our teams have prepared and tested a fix, which is scheduled for deployment today at 14:00 CET. Once the fix is deployed, we will restore the affected updates and continue monitoring the service. We will provide another update after the deployment, or sooner if there is a significant change. -------------------------------------------------------------------- Nous avons identifié la cause d’un problème affectant le traitement de certaines mises à jour du suivi des conteneurs maritimes. Par conséquent, certains conteneurs peuvent actuellement afficher des informations de suivi retardées ou manquantes dans Shippeo. Nos équipes ont préparé et testé un correctif, dont le déploiement en production est prévu aujourd’hui à 14 h 00 CET. Une fois le correctif déployé, nous rétablirons les mises à jour concernées et continuerons à surveiller le service. Nous publierons une nouvelle mise à jour après le déploiement, ou plus tôt si la situation évolue de manière significative.

Dear Users, We would like to inform you that an issue affected the transmission of Road ETA updates on 11 November, between 04:20 and 05:50 (French local time). During this period, ETA calculations continued to operate normally. However, ETA updates, including those provided by carriers, were not transmitted to external systems. The service returned to normal shortly after 05:50. Most affected orders have since received updated ETAs, and we are currently reviewing the appropriate next steps for the remaining orders. We apologise for any inconvenience this may have caused and thank you for your understanding and patience. Best regards, --------- Chers utilisateurs, Nous souhaitons vous informer qu'un incident a affecté la transmission des mises à jour des ETA routières le 11 novembre, entre 04h20 et 05h50 (heure française). Durant cette période, le calcul des ETA a continué de fonctionner normalement. Toutefois, les événements liés aux ETA, y compris les ETA communiquées par les transporteurs, n'ont pas été transmis aux systèmes externes. Le service est revenu à la normale peu après 05h50. La majorité des commandes impactées ont depuis reçu de nouvelles ETA. Nous étudions actuellement la marche à suivre pour les commandes restantes. Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions pour votre compréhension et votre patience. Cordialement, --------- Update: Dear Users, Following our review, ETA updates are now being transmitted normally since the fix of the incident. To ensure that only the most relevant and up-to-date ETA information is shared, we will not resend the ETA updates that were blocked during the incident. All subsequent updates will continue to be delivered as usual. We apologise again for any inconvenience caused and thank you for your understanding. Best regards,

The issue affecting Shippeo Pulse has been resolved. Pulse is operating normally again, and the runs affected during the disruption have been reprocessed. We are continuing to monitor the service and will take further preventive action based on our investigation. No action is required from customers. We apologise for the disruption and thank you for your patience. --- [2026-11-03T18:42:16.065+01:00] (monitoring) Shippeo Pulse has been restored and is operating normally again. Our teams is looking to process the runs that may have been affected during the disruption and are continuing to monitor the service to confirm its stability. We will provide a further update once this validation is complete. We apologise for the disruption and thank you for your patience. --- [2026-11-03T17:34:05.797+01:00] (investigating) We are investigating an issue affecting Shippeo Pulse. Pulse is currently unavailable, and users may be unable to start or complete Pulse runs. Our teams are actively working to restore the service and are assessing the impact on pending runs. We apologise for the disruption and thank you for your patience.

Dear users We will perform scheduled maintenance on Saturday, 21 November, between 09:00 and 10:00 CET The operation will optimise the configuration and capacity of a production database. No impact to the Shippeo platform is expected. The operation will be carried out during a short maintenance window and should be unnoticeable to users. No data loss is expected, and no action is required from customers.