Shopify Outage History

24 incidents recorded over the last 365 days, 24 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Shopify status98.01% uptime history

Every Recorded Shopify Incident

Shopify incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 19, 2026Live support unavailable for merchantsThe issue affecting live support by phone and chat due to a Twilio outage is now fully resolved. Merchants can now connect with live support without issue. Our monitoring period  has ended, and we have observed no…1h 46mResolved
Aug 14, 2026Shop Pay Installments has been temporarily disabled for US buyersThis issue has been resolved, and Shop Pay Installments is available to eligible buyers at checkout.21 minResolved
Aug 12, 2026No installment options are available on Shop Pay checkouts in the USBetween 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear…29 minResolved
Aug 3, 2026Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionalityBetween July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for…3h 8mResolved
Jul 26, 2026Some customers may experience issues when searching for products across storefrontsThe monitoring period for this issue has ended and no further impact has been observed.1h 10mResolved
Jul 22, 2026Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.This issue has been resolved and is being monitored.295h 20mResolved
Jul 17, 2026Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkoutsBetween 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period…2h 55mResolved
Jul 17, 2026Some merchants and buyers may have encountered error messages with one or more of the following: storefronts, checkoutsBetween 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period…2h 55mResolved
Jul 10, 2026Some merchants and customers experiencing issues accessing storefronts, adminsWe are continuing to monitor to ensure the health of the affected areas.579h 36mResolved
Jul 9, 2026Custom domain certificates are not being issuedThis issue has been resolved and we continue to monitor to ensure a return to baseline service.599h 58mResolved
Jun 24, 2026Some merchants may experience issues when accessing various areas of the platformWe have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.968h 23mResolved
Jun 24, 2026Some merchants may experience issues when accessing various areas of the platformBetween 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has…25 minResolved
Jun 24, 2026Some merchants may experience issues when accessing various areas of the platformBetween 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has…25 minResolved
Jun 17, 2026Some merchants and customers experiencing issues in the Shopify AdminBetween 5:04 - 8:45, we experienced issues with the Shopify Admin. A fix was implemented at 6:15 which resolved the issue following a recovery period. Monitoring for this issue has ended and no further impact has been…3h 10mResolved
Jun 10, 2026Some merchants and customers may encounter errors when trying to process Shop Pay Installments paymentsThis issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.1301h 0mResolved
Jun 3, 2026Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was…15h 18mResolved
May 24, 2026Shopify Flow workflows may not be executing properly due to a Google Cloud Platform issue.Between 17:43 UTC and 19:10 UTC, we experienced Shopify Flow workflow failures due to issues with Google cloud Platform. A fix was implemented at 19:10 UTC which resolved the issue. The monitoring period for this issue…1h 18mResolved
May 22, 2026Some merchants encountering error messages within their adminsThe issue has been identified and a fix is being implemented.1761h 22mResolved
Apr 29, 2026Merchants may experience issues when trying to access the Shopify adminBetween 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring…2h 9mResolved
Apr 28, 2026Some merchants may experience delays or failures related to Shopify Flow and WebhooksBetween 14:46 UTC - 21:20 UTC, we experienced an issue with the delay or failures of Shopify Flow and Webhooks. A fix was implemented at 20:33 UTC which resolved the issue. The monitoring period for this issue has ended…6h 34mResolved
Apr 24, 2026Analytics and reports may not show updated information.Between 14:01 UTC - 23:39 UTC, we experienced an issue where Reports and Analytics were delayed in reporting accurate figures for some stores. A fix was implemented at 21:47 UTC which resolved the issue. The monitoring…9h 40mResolved
Apr 24, 2026Order details pages may not show fulfilled line item cards in Admin and POSBetween 22:30 23rd April - 02:51 24th April UTC , we experienced an issue impacting the fulfilled item card for some orders . A fix was implemented at 02:15 UTC which resolved the issue. The monitoring period for this…2h 50mResolved
Apr 6, 2026Merchants may experience errors when using Shopify POS embedded appsWe are working to resolve the identified POS embedded app issue and will provide an update in 4 hours, or sooner if more information becomes available.2857h 12mResolved
Apr 1, 2026Some customers experiencing issues loading the Shop appThis issue has been resolved and is being monitored.2995h 6mResolved

How to Read This Shopify Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Shopify acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Shopify outage in this window ran 124d 19h, against a mean recovery of 19d 19h. If you depend on Shopify in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.