SMART Product Outage History

16 incidents recorded over the last 365 days, 13 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live SMART Product status100.00% uptime history

Every Recorded SMART Product Incident

SMART Product incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 26, 2026Lumio Performance and Access IssuesThis incident has been resolved.32 minResolved
Sep 15, 2026Slowness loading lessons in My LibraryThis incident has been resolved.41 minResolved
Sep 12, 2026SMART Entitlement Service MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Sep 4, 2026Firebase shard connectivity issueThis incident has been resolved.10h 8mResolved
Aug 7, 2026Lumio credit card purchases are failing to process correctly.This incident has been resolved.82h 35mResolved
Aug 4, 2026Video search is unavailable in SMART iQ and NotebookThis incident has been resolved. Video search is working in iQ and Notebook again. We apologize for the service disruption.1h 32mResolved
Jul 25, 2026Entitlement Services - Global RegionMaintenance has completed successfully. All Entitlement Service functions, including Admin Portal, are fully restored.6h 0mScheduled
Jul 18, 2026Entitlement Services - EU RegionThe scheduled maintenance has been completed.4h 0mScheduled
May 11, 2026Lumio and Canvas Integration Issue - Failure to Link to Canvas ResourcesCanvas integration has been restored. We thank you for your patience while we resolve this issue.9h 46mResolved
May 9, 2026Users are unable to log into LumioThis incident has been resolved.1h 52mResolved
Apr 1, 2026Lumio Outage - Middle EastThe issue has been resolved. Thank you for your patience.20h 5mResolved
Mar 24, 2026Lumio intermittent errorLumio is now stable. This incident is resolved. Thank you for your patience.360h 54mResolved
Feb 10, 2026Smart Mirror DegradationWe’re pleased to confirm that normal service has now been fully restored. Our engineering team has verified that meeting ID creation and related functionality are operating as expected. We’ll continue to monitor…1h 42mResolved
Jan 20, 2026SMART Mirror Service DegradationWe’re pleased to confirm that normal service has now been fully restored. Our engineering team has verified that meeting ID creation and related functionality are operating as expected. We’ll continue to monitor…2h 11mResolved
Nov 24, 2025Standards and strands not working for AI generated quizzesThe incident has been resolved and the service is working as expected. We will continue monitoring the service to ensure that the issue is not reproducing again42 minResolved
Nov 12, 2025Lumio AI Assisted Lesson Generation Failing (non-EU regions)The issue with AI-assisted lesson generation has been resolved. Thank you for your patience.6h 12mResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next SMART Product incident opens instead, at the point where knowing still changes what you do.

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How to Read This SMART Product Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before SMART Product acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single SMART Product outage in this window ran 15d, against a mean recovery of 1d 7h. If you depend on SMART Product in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.