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Is SMART Product Down?

SaaSLive status, outages, and incident history

No. SMART Product is up right now.

Every monitored SMART Product system is operational as of August 11, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 24m agoLive, rechecked every 60s
Start monitoring SMART ProductOfficial SMART Product status page
How we know: the official SMART Product status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

SMART Product Component Status

The main SMART Product systems on this page. All 20 are operational right now.

20operational
Admin Portal » Activating new subscription
Operational
Admin Portal » Managing administrators
Operational
Admin Portal » Managing organizations
Operational

17 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Admin Portal » Managing provisioned users, Admin Portal » Sign In, Interactive Displays (iQ) » Access to Lumio and collaborative features, Interactive Displays (iQ) » Image Web Search, Interactive Displays (iQ) » Sign In with SMART Account, Interactive Displays (iQ) » Video Web Search, Lumio » AI Assist, Lumio » Access to premium features, Lumio » Creating and editing lessons, Lumio » Delivering lessons, Lumio » Immersive Reader, Lumio » Importing and exporting resources, and 5 more.

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Component statuses may change independently during partial outages.

Recent SMART Product Outages & Incidents

Incident history from the official SMART Product status page, including resolution updates.

Uptime history4 days observed
Aug 8100.00% averageAug 11
Lumio credit card purchases are failing to process correctly.Resolved Aug 7, 2026 · 82h 35mResolved

This incident has been resolved. --- [2026-08-07T19:51:59.720Z] (monitoring) We are continuing to monitor for any further issues. --- [2026-08-07T19:50:48.096Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-08-07T04:28:09.597Z] (identified) We have identified an issue where purchases of Lumio via credit card will fail to apply the correct entitlement to the purchaser even though the purchase flow is completed. We are retroactively applying the correct entitlements to recent purchases, and are preparing a complete fix.

Video search is unavailable in SMART iQ and NotebookResolved Aug 4, 2026 · 1h 32mResolved

This incident has been resolved. Video search is working in iQ and Notebook again. We apologize for the service disruption. --- [2026-08-04T16:41:21.647Z] (identified) The issue has been identified and a fix is being implemented. --- [2026-08-04T16:16:02.713Z] (investigating) We are currently investigating an issue where search services are not available in Notebook or iQ

Entitlement Services - Global RegionScheduled for Jul 25, 2026 · 6h 0mScheduled

Maintenance has completed successfully. All Entitlement Service functions, including Admin Portal, are fully restored. --- [2026-07-25T16:53:09.137Z] (verifying) The Entitlement service(Global region) is updated; we are currently verifying that functionality is returning --- [2026-07-25T14:00:08.219Z] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-07-25T13:00:13.481Z] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-07-23T20:01:09.712Z] (scheduled) We are performing scheduled maintenance on our Entitlement Service in global region. Signing in and using existing subscriptions or premium features will continue to work as normal. New user signup without a pre-provisioned entitlement, along with entitlement upgrades, B2C subscription purchases, trial activations, and license key activations, will return an error during this window — please refrain from these until maintenance is complete. Admin Portal and SMART Control will also be unavailable during this time

Live SMART Product Outage Reports

Problems reported by engineers using SMART Product. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No SMART Product problems reported yet.

Something wrong with SMART Product on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About SMART Product

SMART Product publishes a public status page at status.smarttech.com covering 40 components, including Lumio, Collaborative activities and Access to premium features. PulsAPI tracks SMART Product outages, degraded performance and incident history in real time, alongside the rest of your SaaS stack.

Over the past 30 days, PulsAPI has measured SMART Product uptime at 100.00%. Response times, incident history, and SLA tracking for SMART Product are available on the PulsAPI dashboard.

SMART Product Status FAQ

Is SMART Product down right now?

PulsAPI checks SMART Product every 60 seconds. The verdict at the top of this page comes from the latest poll of the official SMART Product status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if SMART Product is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until SMART Product recovers.

How do I check SMART Product uptime history?

PulsAPI tracks SMART Product uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for SMART Product.

How fast does PulsAPI detect SMART Product outages?

PulsAPI polls the official SMART Product status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual SMART Product components?

Yes. PulsAPI monitors 20 individual SMART Product components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when SMART Product goes down?

Yes. Create a PulsAPI account and subscribe to SMART Product. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever SMART Product status changes.

How do I report an issue with SMART Product to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot SMART Product problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor SMART Product?

Yes. PulsAPI's Starter plan includes up to 10 monitored services with email alerts, and the 30-day free trial requires no credit card. You can monitor SMART Product alongside up to 9 other services at pulsapi.com/signup.

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