Is Smartsheet Down?

This incident has been fully resolved, and all backlogged requests have been processed and sent. --- [2026-10-01T13:14:29.169-07:00] (monitoring) The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing. --- [2026-10-01T12:49:41.441-07:00] (identified) The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery. --- [2026-10-01T11:20:30.704-07:00] (identified) We are continuing to work on a fix for this issue. --- [2026-10-01T10:03:30.843-07:00] (identified) We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

On September 21, 2026, Smartsheet experienced intermittent login page loading issues across three regions between 11:42 AM and 3:30 PM PDT, impacting Australia from 11:42 AM to 12:34 PM PDT, Europe from 2:05 PM to 3:00 PM PDT, and the United States from 2:05 PM to 3:30 PM PDT. The issue was triggered during scheduled security maintenance on egress firewalls, where default load balancer routing maintained long-lived proxy connections to rebooting appliances rather than resetting and redirecting them immediately to healthy instances. Consequently, approximately 12% to 20% of users attempting to load the login page during these regional windows experienced intermittent timeouts, while existing authenticated user sessions remained unaffected and no data integrity was compromised. Service fully recovered across all regions by 3:30 PM PDT as connections refreshed, and automated TCP connection-reset configurations are being enabled on load balancers to ensure seamless failover during any future appliance maintenance. --- [2026-09-21T20:43:23.781-07:00] (resolved) Smartsheet Login functionality has been fully restored and is operating normally. The incident is now resolved. --- [2026-09-21T15:40:15.300-07:00] (monitoring) We are observing stability being restored for Smartsheet Login. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status. --- [2026-09-21T15:21:24.781-07:00] (investigating) We are investigating an issue where some customers encounter an intermittent blank page or the error "upstream request timeout" attempting to access the Smartsheet Login page at app.smartsheet.com. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

On September 16th, 2026, starting at approximately 3:36 AM PDT, customers began experiencing intermittent errors with the Salesforce Connector and with creating cases through the Customer Support Portal. The issue was caused by a widespread outage at our upstream CRM service provider, which affected instance stability and API availability across multiple regions. Our team began monitoring the provider's status closely once impact was confirmed and worked in parallel with them as they rolled out a fix fleetwide. The rollout proceeded in stages and needed to be reapplied to a subset of instances before it fully took hold, which is why customers continued to see intermittent errors throughout the morning even as conditions improved. By 11:51 AM PDT we were observing sustained stability, and our upstream provider confirmed full resolution on their end at approximately 11:59 AM PDT. We confirmed the Salesforce Connector and Customer Support Portal were fully restored and operating normally by 2:02 PM PDT. Some customers who had connectors actively refreshing credentials during the outage window may have been left with an expired authentication token as a residual effect, since our provider's authentication endpoint was also impacted. Affected customers can resolve this by reconnecting the Salesforce Connector to obtain a fresh token and re-enabling any workflows that were disabled as a result. --- [2026-09-16T14:02:56.156-07:00] (resolved) The Salesforce Connector and Customer Support Portal functionality have been fully restored and are operating normally. The incident is now resolved. --- [2026-09-16T11:51:05.941-07:00] (monitoring) We are observing continued stability for the Salesforce Connector and Customer Support Portal. We will continue to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status. --- [2026-09-16T08:31:39.100-07:00] (monitoring) We are observing stability being restored for the Salesforce Connector and creating Support Cases through the Customer Support Portal. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status. --- [2026-09-16T05:40:28.942-07:00] (monitoring) A fix rollout is in progress. We will continue to provide updates as we monitor impact. --- [2026-09-16T04:27:52.785-07:00] (identified) This issue has been identified and a fix is being implemented in coordination with our partners. --- [2026-09-16T03:36:37.292-07:00] (investigating) We are currently investigating this issue. Services related to Support ticket creation may also expericence issues. Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.