Is Smartsheet Down?

On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a database query-routing issue related to the conditions behind recent service disruptions, where certain reads were routed to primary write servers and an edge case involving sheet synchronization amplified the resulting load. We stabilized the service by 3:20 PM PDT and confirmed full recovery by 4:20 PM PDT after scaling affected services and failing over database servers to increase capacity. We identified and deployed a permanent code fix to correct the query routing. We are also improving monitoring and safeguards to detect and mitigate similar conditions earlier. --- [2026-08-11T16:20:07.426-07:00] (resolved) This incident has been resolved. --- [2026-08-11T14:02:33.759-07:00] (monitoring) A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved. --- [2026-08-11T13:26:04.567-07:00] (investigating) We're continuing to look into this and are working toward a mitigation that we expect to have in place soon. --- [2026-08-11T12:51:45.382-07:00] (investigating) We are investigating issues with Sheets, Reports, and Workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

On July 30, 2026, between approximately 11:00 and 15:57 UTC, some customers could not load sheets and experienced API timeouts. This also affected Control Center, Table View, Timeline and Board views, Reports, Dashboards, Forms, Dynamic View, and Bridge integrations. The cause was a backend service that came under heavy CPU load during the morning traffic ramp-up. Its automated health checks began removing overloaded instances faster than replacements could come online, and the service's minimum capacity setting was too low to absorb the loss. Our engineers resolved the issue by raising the service's capacity limits, which restored healthy capacity and returned performance to normal within minutes. No data was lost. We have permanently raised the capacity floor, and we are tuning the health checks, adding earlier infrastructure-level monitoring, and building a runbook to prevent and speed recovery from similar issues. --- [2026-07-30T10:41:40.968-07:00] (resolved) This incident has been resolved. --- [2026-07-30T08:42:21.673-07:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-07-30T08:40:48.548-07:00] (monitoring) We are observing stability being restored for Smartsheet, Premium Apps, Connectors, and API. We are continuing to monitor it closely to confirm full service stability. We will provide an update once resolution is confirmed. --- [2026-07-30T08:26:44.825-07:00] (identified) We have identified the issue responsible for the Smartsheet slowness and timeout issue and are implementing a fix. We will provide frequent updates until we reach a monitoring status. --- [2026-07-30T07:54:24.109-07:00] (investigating) We are investigating slowness and timeout errors in Smartsheet, impacting sheets, premium apps, connectors, and API. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that briefly caused a portion of requests to be directed to an unavailable part of our infrastructure. During this period, affected requests may have failed. The issue was identified and corrected, and normal operation was restored. --- [2026-07-15T02:55:36.715-07:00] (resolved) This incident has been resolved. --- [2026-07-15T02:44:52.290-07:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-07-15T02:38:49.575-07:00] (identified) The issue has been identified and a fix is being implemented. --- [2026-07-15T02:23:07.535-07:00] (investigating) We are currently investigating an issue preventing Smartsheet US from successfully loading. Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. We will provide an update in 30 minutes.