Spektrix Outage History

28 incidents recorded over the last 365 days, 28 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Spektrix status100.00% uptime history

Every Recorded Spektrix Incident

Spektrix incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 27, 2026Issues accessing Spektrix systemWe are confident that this has been resolved and system access has remained stable. Please contact us if you continue to experience issues.1h 39mResolved
Oct 15, 2026Cards not storing on Spektrix PaymentsWe've now deployed a fix to prevent this issue reoccurring. All the stored card attempts that were previously delayed should now have completed.1h 45mResolved
Sep 25, 2026System slowness and error screensAfter closely monitoring the system we are confident everything has been resolved and all system speeds have remained stable since 10:30 UTC (11:30 BST). If you continue to experience issues please contact us in the…34 minResolved
Sep 23, 2026System slowness and error screensWe haven't seen any further instances of the error screens and system slowness reported earlier. We're confident that the issue is solved. If you're experiencing any further issues, please do get in touch with our…19 minResolved
Sep 1, 2026Scheduled reports not being receivedWe have confirmed that the Spektrix set up and sending of scheduled reports has been operational and any issues have been down to a Microsoft 365 business/enterprise account issue. If you continue to have issues…24h 28mResolved
Aug 11, 2026System Slowness and error pagesWe're happy this issue is fully resolved after running final checks and monitoring. If you do experience any further issues please report them to us in the usual way. Thanks again for your understanding as we worked…22 minResolved
Aug 10, 2026Issue with queues generatingWe have not seen any new non-standard queues generate since the changes were applied - normal queueing behaviour is now in place for customers making online ticket purchases.3h 41mResolved
Jul 15, 20263D Secure issues for Mastercard via OpayoMastercard have a fix in place to resolve the issue, and all 3D secure errors for Mastercard users should be resolved for clients using the Opayo gateway (UK/IE only).4h 37mResolved
Jun 30, 2026Issue with payment screen not showing when Ticket Subscriptions are in the basketConfirming all issues were resolved by 5:50pm UTC last night - ticket subscription behaviour has been fully operational since that time.17h 12mResolved
Jun 25, 2026Delays in sending Pre and Post show emails and applying AutotagsThis issue has now been resolved - all delayed email sends and autotag applications should now have completed, and the system should now be working as normal.1h 21mResolved
Jun 23, 2026Opayo payment failures for clients with Streamline as the acquirerWe are confident the issues with Opayo and Streamline are resolved as of 8:15 PM UTC. All payments should be processing as normal.1h 28mResolved
May 29, 2026Support phone line degraded performance.Thank you for your patience and understanding whilst we investigated the connectivity of our Support phone lines. All systems are now fully operational.13h 34mResolved
May 19, 2026Follow up on payment issues (Friday May 15th) - delayed settlement of fundsThis update follows up on the payments issues that Spektrix Payments users experienced on Friday the 15th May. Yesterday (18th May) we were able to ensure the settlement of all funds for confirmed payments processed…0 minResolved
May 15, 2026Payment and Transaction issuesAll systems have been operational since approximately 11:00 UTC. For Spektrix Payments users: You may still see issues trying to refund payments processed between 09:40-11:00 UTC. If required you can refund these…5h 31mResolved
May 12, 2026Intermittent issues with payment screen not showing when Ticket Subscriptions are in the basketWe have been monitoring all sales paths since our fix was put into place this afternoon. The card details window and the checkout pathway are continuing to work as expected, and we will be marking this as resolved.6h 50mResolved
Apr 29, 2026Editing Global Segments and Viewing Order History in OpportunitiesThe issue where display areas were cut off when editing existing Purchasing and Opportunity global segments in Spektrix's Insights and Mailings interface has been resolved. Viewing order histories in the Opportunities…48h 40mResolved
Mar 19, 2026Intermittent slowness processing chip and pin transactions - UK/IE OpayoFollowing the fix at around 12:25 UTC, we've seen the error rates reduce to expected levels for sending payments to chip and pin devices using the Opayo payment provider. After monitoring for some time, we're confident…120h 53mResolved
Mar 11, 2026Issues printing ticketsWe are confident the issue with printing tickets is now resolved. We will continue to monitor as usual. If you have any questions, please do reach out to us at support@spektrix.com or on +44 (0)20 7183 3586 | +1 (646)…8h 37mResolved
Feb 20, 2026Moneris Payment ProcessingMoneris have now confirmed that the earlier issues are resolved.4h 20mResolved
Feb 10, 2026Issues with Support Center Form submissionsThis is now fully resolved - you'll be able to submit forms via our Support Centre as usual.2h 9mResolved
Feb 5, 2026Issue with sending system emailsWe've been able to fix the underlying issue and believe all system emails should be sending as expected now so we are marking this as resolved. We will continue to monitor as usual. If you have any questions, please do…15 minResolved
Jan 27, 2026Event Availability Page on Subsites showing "No events available"We're happy that all aspects of Spektrix Subsites and Spektrix Link are now fully operational. If you are still seeing problems loading pages after syncing your page then please get in touch with us and we can further…1h 15mResolved
Jan 27, 2026Sporadic issues processing online and phone paymentsAll payment issues were fully resolved by around 11:15 UTC. If you have any further problems or concerns around processing payments please contact us and we will be able to further investigate and assist.3h 28mResolved
Jan 14, 2026System error screens and slownessFrom 14:00 GMT / 09:00 EST to 14:45 GMT / 09:45 EST we are aware that you may have been experiencing slowness and error screens while navigating the Spektrix system. We’re confident that the system is now performing as…52 minResolved
Dec 30, 2025Sporadic Issues Processing Payments Online and in Sales InterfaceAzure have marked the recovery from the incident on their end as complete; we have seen no further instances of failure to complete payments online or in the Sales Interface reported and so are confident that this is…4h 37mResolved
Dec 5, 2025Spektrix System and Support Emails/Phones are inaccessible due to a global outflare outageWe've continued to see sustained performance from Cloudflare, so we're marking this incident as closed. We'll continue to closely monitor throughout the day. As ever, if you need any support or have any questions…2h 18mResolved
Nov 18, 2025Cloudflare issues affecting websitesAfter monitoring for a sustained period, we're confident that the issues affecting Cloudflare have now been resolved by their team and all Spektrix-powered websites and services that use Cloudflare are fully…2h 39mResolved
Nov 5, 2025API issue with syncing between Spektrix and websitesWe have been monitoring the fix that was put in place and have not seen any issues with the API through the evening and into this morning. We will be marking this as resolved and will continue to monitor our API.20h 49mResolved

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How to Read This Spektrix Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Spektrix acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Spektrix outage in this window ran 5d, against a mean recovery of 10h 52m. If you depend on Spektrix in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.