Sprinklr Outage History

65 incidents recorded over the last 365 days, 59 of them resolved, 3 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Sprinklr status100.00% uptime history

Every Recorded Sprinklr Incident

Sprinklr incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 30, 2026DR Test Maintenance ActivityScheduled maintenance is currently in progress. We will provide updates as necessary.10h 0mScheduled
Oct 14, 2026Emergency Maintenance – SFTP ServiceThe emergency maintenance has been completed successfully. All affected services are operating normally, and no further impact is expected. If you continue to experience any issues, please reach out to the Sprinklr…56 minResolved
Oct 13, 2026Potential Compute VM IssueThe issue affecting compute VMs in the region has been reviewed in coordination with Microsoft Azure. The application remains stable, and no customer impact has been observed. As there are no further issues reported…73h 36mResolved
Oct 7, 2026Listening Explorer / Quick Search – Intermittent SlownessWe are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights. Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are…—Investigating
Oct 5, 2026Scheduled Maintenance – Developer PortalThe scheduled maintenance for the Developer Portal has been completed successfully, and the portal is now available on the new platform.No impact to Sprinklr applications or customer-facing services was observed. Thank…187h 54mResolved
Oct 4, 2026Investigating – Certificate ExpiryThe issue has been resolved. The required updates and refresh actions have been completed, and the affected domain has been successfully validated. Services are operating normally, and no further impact has been…23 minResolved
Oct 2, 2026Live Chat Service DisruptionThe Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will…1h 26mResolved
Sep 28, 2026Email Publishing Failures in Prod 8Hi Team, We are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publishing is now functioning as…19 minResolved
Sep 25, 2026Live Chat Service DisruptionThe Live Chat service issue has been resolved. Chat functionality has been restored, and incoming chats are now being received and handled normally. The service is being monitored to ensure continued stability.6 minResolved
Sep 15, 2026Errors within Benchmarking dashboardsHi Team, The issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We will continue to monitor the platform…17h 43mResolved
Sep 15, 2026Planned Infrastructure Enhancement Activity for Prod15This incident has been resolved.490h 15mResolved
Sep 9, 2026Prod2 Meta Issue – Channel Operations ImpactedThe issue impacting certain Meta-integrated services, including Facebook, Instagram, and WhatsApp functionality, has been resolved. As the application resumes normal operations, customers may experience a increase in…10h 52mResolved
Aug 21, 2026Temporary Disruption in Listening Engagement Statistics UpdatesOur Engineering team has resolved the issue for the live data being grabbed (Starting 2:30 AM IST on 29th Aug) For messages that were ingested during the outage, some statistics may still be incorrect. We are…192h 35mResolved
Aug 1, 2026Intermittent Prod21 Platform URL Not LoadingHi all, Our monitoring systems proactively identified intermittent 503 Service Temporarily Unavailable responses affecting a subset of requests on prod21. The issue was promptly investigated by our engineering team…-29 minResolved
Jul 29, 2026TikTok DM Ingestion IssueResolved We have received confirmation from our channel partner that the issue has been resolved, and Direct Messages (DMs) should now resume flowing into Sprinklr as expected. Historical Message Recovery Following…193h 49mResolved
Jul 16, 2026Open AI Service degradationThe issue has been resolved. Microsoft Azure confirmed that the service degradation was caused by an issue impacting Azure OpenAI Services. Following service recovery on Azure, Copilot services have been fully restored…28 minResolved
Jul 11, 2026Voice Connect Certificate RenewalFollowing the successful completion of the Voice Connect certificate renewal, we have observed no issues during the post-renewal monitoring period. All services are operating normally. If you experience any issues or…11h 0mResolved
Jul 7, 2026Instagram API Rate Limiting Impacting Publishing, Content Retrieval, and ReportingHi Team, The Instagram API rate limit issue has been resolved, and services have returned to normal operation. Instagram Grabbing, Publishing, and Reporting functionalities are now processing as expected. The…163h 59mResolved
Jun 30, 2026Case Assignment IssueThe issue affecting case assignment for a subset of customers in the Prod17 environment has been resolved. Our Engineering team has implemented the necessary fix, and case assignment is now functioning as expected. We…17 minResolved
Jun 29, 2026Prod2 – Listening Data Fetching Service DownHi Team, This is to inform you that the issue with Listening Data Fetching Services is resolved. The services are stable and should be functioning as expected. Thank you for your patience and understanding. Please…1h 55mResolved
Jun 25, 2026Prod8 Care console IssuesHi Team, This is to inform you that the issue observed with the platform has been resolved. The service is now operating normally. Please let us know if you encounter any further issues. Thank you for your patience…11 minResolved
Jun 19, 2026Prod18 - URL intermittently unavailableHi Team , We would like to inform you that the intermittent issue affecting URL accessibility has now been resolved, and services are operating as expected. If you have any further questions or require additional…-377 minResolved
Jun 18, 2026Hotline Services MaintenanceThis incident has been resolved.24 minResolved
Jun 17, 2026Investigating – TikTok Workflow Disruption (India Region Only)We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region. Our team is actively working with TikTok to better…—Investigating
Jun 15, 2026Voice Service DisruptionThe issue affecting voice services has been resolved, and services are now operating normally. Our engineering team has completed remediation efforts and continues to monitor the platform to ensure ongoing stability…2h 0mResolved
Jun 13, 2026Intermittent Media Loading IssuesHi Team, The issue impacting the loading of media assets and attachments within the Sprinklr platform has been resolved as of 12:25 PM IST / 06:55 AM UTC. Our Engineering teams implemented the necessary mitigation…1h 21mResolved
Jun 12, 2026Meta - Publishing Issue While Sending MessagesHi Team , We would like to inform you that the earlier Meta outage impacting Cloud API and related services has now been resolved. Services have been fully restored and are operating normally. Our team will continue to…3h 25mResolved
Jun 6, 2026Cobrowse Outage for Prod4We would like to inform you that we received an alert related to the Co-browse service, which may have caused intermittent access issues for some users. Our team investigated the issue promptly and has now resolved it…0 minResolved
Jun 5, 2026Prod4 InaccessibleHi team, We are pleased to inform you that the issue with Prod4 Site has been resolved. After verification, we have confirmed that services are working as expected. However, we will continue to closely monitor the…18 minResolved
Jun 5, 2026Breakage in Facebook workflows due to a recent Meta updateThe issue has been resolved, and workflows involving Facebook dark post comments will now work as expected going forward. If you have any questions or need further assistance, please reach out to Sprinklr Support. Thank…243h 8mResolved
May 29, 2026Generative AI Features Temporarily Unavailable.Hi Team , We would like to inform you that the issue impacting AI Agent bots due to GenAI service unavailability has now been resolved. Services are currently stable and functioning normally. The service has since…2h 3mResolved
May 19, 2026Prod15 IssueHi Team, The issue impacting Voice services has now been resolved, and services are operating normally at this time. We will continue to monitor the environment closely to ensure stability. Thank you for your patience…34 minResolved
May 19, 2026prod4 Whatsapp issuesHi Team, Our engineering team has confirmed that the issue with the WhatsApp chatbot for prod4 has now been resolved. Services are currently operating normally. Thank you for your patience. Please reach out to…22 minResolved
May 16, 2026Prod15 : Maintenance ActivityThe scheduled maintenance has been completed.4h 0mScheduled
May 11, 2026Hotline Services MaintenanceThis incident has been resolved.164h 36mResolved
May 11, 2026prod4 platform IssuesHi Team, This is to inform you that the issue with the platform is resolved. The platform and backend services are stable and should be functioning as expected. Thank you for your patience and understanding. Please…1h 2mResolved
May 8, 2026Scheduled Maintenance ActivityThe scheduled maintenance has been completed.2h 0mScheduled
May 8, 2026AWS US-East1 Service DegradationHi Everyone, As per the latest update from AWS, the issue on the AWS side has now been fully resolved and services in the AWS US-East-1 region have stabilized. At this time, no impact has been observed on Sprinklr…83h 2mResolved
May 6, 2026Prod19 - Increase in Webhook ActivityHi Team, We would like to inform you that the issue has now been resolved. The increase in webhook activity along with intermittent API failures on prod19 has been addressed, and the system is now stable. Our…39 minResolved
Apr 23, 2026Prod15 issuesHi Team, The issue impacting data retrieval and updates across multiple services has now been fully resolved, and all services are operating normally. Our engineering team has addressed the problem, and systems are…2h 32mResolved
Apr 20, 2026Twitter API Disruption Due to High TrafficThe increased traffic on Twitter that was causing intermittent API errors has now subsided. All services are operating normally. Thank you for your patience.164h 34mResolved
Apr 13, 2026Survey IssuesThe issue observed in the production environment, where survey responses were not being captured in Sprinklr despite customers completing them, has now been resolved. Upon investigation, it was identified that the…56 minResolved
Apr 9, 2026Reporting Data Delay for X Ad Accounts – Ongoing Channel Issue.The reporting data issue impacting X ad accounts within Sprinklr has now been resolved. Reporting metrics are now populating in Sprinklr as expected. If you observe any discrepancies, please reach out to Sprinklr…263h 42mResolved
Apr 8, 2026Prod3-Listening Dashboard displaying an errorThis incident has been resolved.219h 42mResolved
Apr 6, 2026Listening data grabbingWe are pleased to inform you that the issue impacting the ingestion of listening data into Sprinklr has been resolved. Listening data is now being processed as expected. If you have any questions or need further…15h 38mResolved
Apr 1, 2026Prod3- URL Service Issue in Prod3We’re happy to inform you that the issue observed with the URL services in Prod3 has been successfully resolved, and services are now functioning as expected. Thank you for your patience and cooperation. Please let us…35 minResolved
Mar 31, 2026Twitter media not opening via direct URL in SprinklrHi Team, We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution. We apologise for the…—Investigating
Mar 30, 2026PROD21 Service DisruptionWe’re happy to inform you that the issue affecting the Sprinklr platform on the PROD21 environment has been successfully resolved. Our engineering team has addressed the issue, and all services are now functioning as…10 minResolved
Mar 16, 2026Cases Not Loading, Adherence Inaccuracy & Bot SlownessThe issue where cases were not loading properly, adherence metrics were displaying incorrect values, and some bots were responding slower than expected has been resolved. System performance has returned to normal, and…14h 10mResolved
Mar 15, 2026Delay in Case Reporting Sync IssueHi Team, We would like to inform you that the issue related to the delay in case reporting sync has now been resolved, and recovery has been observed. Our team will continue to monitor the system to ensure…1h 35mResolved
Mar 12, 2026Meta : Facebook Posts Publishing FailuresOur engineering team and channel team have confirmed that the issue with video posts getting stuck in the "processing by channel" state has been resolved. The upload process is now functioning as expected, and videos…92h 18mResolved
Mar 2, 2026AWS Operational issue– Multiple services impactedThis incident has been resolved.3267h 15mResolved
Mar 2, 2026Prod15 DownThis incident has been resolved.20 minResolved
Mar 1, 2026AWS Operational issue- Multiple services (UAE)Hi Team, The issue has been resolved and services are stable. However, one Availability Zone (AZ) on the AWS side remains down. We are actively monitoring the situation and will share updates if any impact is observed.6h 27mResolved
Feb 26, 2026Instagram Reel publishing failuresHi Team, We’re pleased to inform you that the issue affecting Instagram Reel publishing has now been resolved. Posts should publish as expected without delays. Thank you for your patience while we worked through this…95h 32mResolved
Feb 23, 2026Bitly Posts Failing Due to SSL Certificate IssueThis incident has been resolved.400h 37mResolved
Feb 21, 2026Prod | IVR and Live Chat Issues IdentifiedHi Team, We would like to inform you that the previously reported brief disruption affecting Assignment, Live Chat, and Voice services has now been resolved. Our Engineering team has implemented corrective measures…1h 43mResolved
Feb 18, 2026Inbound/Outbound Call FailuresThe inbound / outbound call issue observed earlier has now been resolved, and services have stabilized. We will continue to monitor the situation closely to ensure ongoing stability. We apologize for any inconvenience…2h 34mResolved
Feb 12, 2026Issues with Listening Data GrabbingHi team, The issue with the lag in listening data has now been resolved. Data retrieval across all sources is functioning normally. We apologize for any inconvenience caused and appreciate your patience while we…1h 31mResolved
Feb 9, 2026Prod15 InaccessibleHi team, We are pleased to inform you that the issue with Prod15 Site has been resolved. After verification, we have confirmed that all voice and non voice services are working as expected. However, we will continue…1h 11mResolved
Jan 29, 2026Prod3 Environment : InaccessibleHi Team, We are pleased to inform you that the issue impacting the Prod3 environment has now been resolved. The site is up and functioning as expected. Our teams will continue to monitor the environment to ensure…19 minResolved
Jan 28, 2026Service Disruption: Prod19 Community SiteHi team, We are pleased to inform you that the issue with Prod19 Community Site has been resolved. After verification, we have confirmed that services are working as expected. However, we will continue to closely…3h 46mResolved
Jan 27, 2026Azure OpenAI Service AvailabilityHi team, We are pleased to inform you that the issue with Azure OpenAI Service has been resolved. After verification, we have confirmed that services are working as expected. However, we will continue to closely monitor…21h 34mResolved
Jan 20, 2026Customer-Uploaded Media Files Visibility IssueWe want to inform you that, as per Meta, the issue affecting the visibility of customer-uploaded images within Sprinklr has now been resolved. Meta has confirmed that the underlying problem on their platform has been…163h 50mResolved
Jan 20, 2026Twitter Video Playback issue in SprinklrHi team, We are pleased to inform you that the issue with Twitter Video playback within Sprinklr has been resolved. After verification, we have confirmed that videos should now be playing as expected. However, we will…91h 9mResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Sprinklr incident opens instead, at the point where knowing still changes what you do.

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How to Read This Sprinklr Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Sprinklr acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Sprinklr outage in this window ran 136d 3h, against a mean recovery of 4d 15h. If you depend on Sprinklr in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.