Staffbase Outage History

72 incidents recorded over the last 365 days, 71 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Staffbase status100.00% uptime history

Every Recorded Staffbase Incident

Staffbase incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 21, 2026[All Systems] [Security Advisory] – Critical PHP vulnerabilities — no customer-facing service impactWe are aware of the critical PHP vulnerabilities recently published (CVE-2026-109618 and CVE-2026-109619) and have been monitoring the situation closely. Emergency web application firewall rules addressing these…-472 minResolved
Oct 21, 2026[Americas System] [App/Intranet/Email] - availability issues in the Americas regionThe access issues affecting the Americas system have been resolved. Full service has been restored and all systems are operating normally. A Post Mortem for this incident will be published following our internal…27 minResolved
Oct 14, 2026Email Modern sending unavailable in Europe and the AmericasThe issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [support@staffbase.com](https://support@staffbase.com) in case you're still having any problems. We’re happy to…9 minResolved
Oct 8, 2026[European System] [App/Intranet/Email] Intermittent issues affecting Common Features in EuropeService availability for our European services has been restored, and we are no longer observing issues related to the regional Microsoft Azure degradation. We apologize for the inconvenience this has caused. Please…1h 55mResolved
Sep 22, 2026[European System] [App/Intranet/Email] Intermittent issues affecting Common Features in EuropeService availability for our European services has been restored, and we are no longer observing issues related to the regional Microsoft Azure degradation. We apologize for the inconvenience this has caused. Please…16h 47mResolved
Sep 21, 2026[European System] [App/Intranet/Email] - Degraded performanceThe issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [support@staffbase.com](https://support@staffbase.com) in case you're still having any problems. We’re happy to…22h 44mResolved
Sep 6, 2026Migration to a new Statuspage provider & transfer of your Statuspage subscriptionScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 4, 2026[App/Intranet/Email] [German System / US System] - Delay in Email Delivery due to Microsoft 365/Outlook server issues on the receiving endThe issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!2h 59mResolved
Sep 4, 2026[App/Intranet/Email] [German System / US System] - Delay in Email Delivery due to Microsoft 365/Outlook server issues on the receiving endThe issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!3h 20mResolved
Sep 3, 2026[App/Intranet] [Global] - Brief service disruptionBetween 15:15 and 15:30 UTC (17:15-17:30 CEST) on September 2, some customers experienced elevated error rates and slow performance, affecting both our EU- and US-hosted environments. This was caused by an internal…-1119 minResolved
Sep 3, 2026[App/Intranet] [Global] - Brief service disruptionBetween 15:15 and 15:30 UTC (17:15-17:30 CEST) on September 2, some customers experienced elevated error rates and slow performance, affecting both our EU- and US-hosted environments. This was caused by an internal…-1104 minResolved
Aug 31, 2026[App/Intranet/Email] [Global] - Degraded Performance of AI Navigator, Podcast Generation and other AI parts of StaffbaseThis incident has been resolved. The Navigator and other affected AI features are fully functional again. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience…2h 1mResolved
Aug 31, 2026[App/Intranet/Email] [Global] - Degraded Performance of AI Navigator, Podcast Generation and other AI parts of StaffbaseThis incident has been resolved. The Navigator and other affected AI features are fully functional again. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience…2h 11mResolved
Aug 13, 2026Migration to a new Statuspage provider & transfer of your Statuspage subscriptionMaintenance will begin as scheduled in 60 minutes.577h 14mResolved
Jul 14, 2026[App/Intranet/Email] [Global] - error loading contents**Summary**On July 14, 2026, between 3:50 PM and 4:59 PM \(CEST\), customers across all systems experienced service interruptions affecting multiple platform features. Our teams successfully identified the cause and…17h 1mResolved
Jul 14, 2026[App/Intranet/Email] [Global] - error loading contents**Summary** On July 14, 2026, between 3:50 PM and 4:59 PM \(CEST\), customers across all systems experienced service interruptions affecting multiple platform features. Our teams successfully identified the cause and…17h 57mResolved
Jul 9, 2026[Email] [US System] - new drafts not appearing in Drafts list**Summary**On July 9, 2026, between 9:01 AM and 4:06 PM \(CEST\), customers on the Americas System experienced an issue where newly created Staffbase Employee Email drafts, scheduled emails, and sent emails did not…16h 17mResolved
Jul 9, 2026[Email] [US System] - new drafts not appearing in Drafts list**Summary** On July 9, 2026, between 9:01 AM and 4:06 PM \(CEST\), customers on the Americas System experienced an issue where newly created Staffbase Employee Email drafts, scheduled emails, and sent emails did not…16h 28mResolved
Jul 8, 2026[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated**Summary**On July 8, 2026, between 7:06 AM and 2:05 PM \(CEST\), customers on the European System experienced incorrect unread indicators on certain menu items, such as news pages and folders. Our teams successfully…24h 34mResolved
Jul 8, 2026[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated**Summary** On July 8, 2026, between 7:06 AM and 2:05 PM \(CEST\), customers on the European System experienced incorrect unread indicators on certain menu items, such as news pages and folders. Our teams successfully…25h 24mResolved
Jul 7, 2026Service disruption: www.staffbase.comThe website is back up.-4364658 minResolved
Jul 7, 2026Service disruption in the German datacenter (NO CDN)The issue has been resolved. We apologize for the inconvenience.-4413449 minResolved
Jul 7, 2026Service disruption in the German datacenterThe issue has been resolved. We apologize for the inconvenience.-4242301 minResolved
Jul 7, 2026Service disruption in the US datacenterThe issue has been resolved. We apologize for the inconvenience.-4314163 minResolved
Jul 7, 2026Service disruption in the German datacenterThe issue has been resolved. The Media System is back up and fully operational. Please refresh/restart your browser if the problem still persists. We apologize for the inconvenience. Feel free to contact…-4210500 minResolved
Jul 7, 2026Service disruption: Open GroupsThe issue has been resolved and the "Open Groups" feature is working again. Some users might have lost their internal and/or their open groups. The internal groups can be re-added with your next user import. Please…-4089455 minResolved
Jul 7, 2026Service disruption: Forms not working on Internet Explorer 11The issue has been resolved and our Forms are working on Internet Explorer 11 again. We apologize for the inconvenience.-4112526 minResolved
Jul 7, 2026Service disruption in the German datacenterThe issue has been resolved. We apologize for the inconvenience.-4123081 minResolved
Jul 7, 2026Service disruption in the US datacenterThe issue has been resolved. We attempt to still send out missed notifications as possible. We apologize for the inconvenience.-4129519 minResolved
Jul 7, 2026Encoding error within menu entriesThe issue has been resolved and the fix is live. We apologize for the inconvenience.-3896763 minResolved
Jul 7, 2026Feature Disruption: Notification emails of scheduled post are sometimes send too earlyThe issue has been resolved. We apologize for the inconvenience. Please feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the…-4018956 minResolved
Jul 7, 2026Service disruption in the German data center (media files)The issue has been resolved. Please feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your…-3777453 minResolved
Jul 7, 2026Service disruption in the German datacenterOur monitoring has been finished and the issue has been resolved. We apologize for the inconvenience caused by this incident. Please feel free to reach out to us via support@staffbase.com if you need further guidance…-3778886 minResolved
Jul 7, 2026Delay in email deliveryThe issue has been resolved. We apologize for the inconvenience.-3797465 minResolved
Jul 7, 2026Partial service disruption: Android applications stuck in loading modeThe issue has been resolved and our new release (https://support.staffbase.com/hc/en-us/articles/360030652211-4-0-July-2019) including the bugfix will go live today. We apologize for the inconvenience. Feel free to…-3649346 minResolved
Jul 7, 2026Partial service disruption: media serversHereby we’re announcing the disruption with our media server has now been solved. The incident of blurry or missing image uploads should not occur anymore. All the images which have been on your app will be…-3655125 minResolved
Jul 7, 2026Service disruption in the German datacenter (Search API)The issue has been resolved and all the users should appear in the search again. We apologize for the inconvenience. Feel free to reach out to us via support@staffbase.com if you need any assistance or help.-3676437 minResolved
Jul 7, 2026Partial service disruption: Android applications stuck in loading modeWe are happy to inform you that the difficulties with opening the app on some Android devices have been fixed. 🎉 Through our tests with different devices and app versions and other independent sources, we can confirm…-3696410 minResolved
Jul 7, 2026Partial service disruption: static content widgetsThe issue has been resolved and your web app will be updated within the next hours. Please feel free to reach out to us via support@staffbase.com if you need further guidance or have questions concerning this issue. We…-3775625 minResolved
Jul 6, 2026[App/Intranet] [Global] - AI Navigator doesn't show results and returns to process' starting point**Summary** On July 6, 2026, between 1:00 PM and 5:05 PM \(CEST\), customers on the European System, Americas System, and Asia/Pacific System experienced issues starting new conversations with the AI Assistant. Our…22h 54mResolved
Jun 25, 2026[App/Intranet] [US System] - Degraded Performance**Summary** On Jun 25, 2026, between 6:40 PM and 8:05 PM \(CEST\), customers on the European System and Americas System experienced issues with performance degradation and/or accessibility issues to their Staffbase…1h 44mResolved
Jun 18, 2026[Europe System | Americas System] [Email Modern] - Drafts failing to load in Email Modern**Summary** — On June 18, between 8:56 PM and 12:24 PM \(CEST\), customers across all systems encountered issues accessing pre-existing email drafts, or experienced unresponsiveness when interacting with certain…2h 21mResolved
Jun 18, 2026[Europe System | Americas System] [Email Modern] – Degraded performance in Email Modern**Summary** — On June 18, between 6:33 PM and 7:08 PM \(CEST\), customers on the European System and Americas System experienced an inability to view email analytics, audience data, and click maps in Staffbase Employee…2h 47mResolved
Jun 18, 2026[Americas System] [App/Intranet/Email] – App reachability and latency issuesBetween 11:30 and 11:39 CEST customers on the Americas system were unable to access the App/Intranet/Email platform. The disruption lasted approximately 9 minutes. We re-deployed a release connected to the service…-8821 minResolved
Jun 11, 2026[App/Intranet/Email] - App Reachability and Latency Issues**Summary** — Our investigation of the incident is complete, and we would like to provide details about the service disruption that affected access to our platform on June 11, 2026, between approximately 3:27 PM and…39 minResolved
Jun 3, 2026[Global] [App/Intranet] – Video Upload Not Working**Summary** As our investigation of the incident is complete, we would like to provide details about the service disruption that affected video uploads between approximately May 29, 2026, at 11:35 AM and June 3…1h 2mResolved
Jun 2, 2026[Global] [App/Intranet] – New SSO users not assigned to Conditional Groups upon account creation**Summary** As our investigation is now complete, we would like to provide details about an issue where new users created via SSO were not automatically assigned to their Conditional Groups. The incident was…22h 53mResolved
May 20, 2026[Email Modern] [German System] - Sent Emails are not being receivedThis incident has been resolved, and all delayed emails have been sent successfully. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience any further issues…16h 0mResolved
Apr 27, 2026[App/Intranet/EMail] [Europe System] – Degraded performance in App/Intranet**Summary** On April 27, 2026, between 1:25 PM and 2:16 PM \(CEST\) and again between 4:02 PM and 4:06 PM \(CEST\), customers on the European System experienced service interruptions and inconsistent platform…2h 57mResolved
Apr 24, 2026[Email Modern] [US System/German System] - Entra Unable Sync ContactsThe issue causing synchronization failures has been resolved, and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out…92h 15mResolved
Apr 23, 2026[App/Intranet/Email] [Global] - Issues with News posts and image loadingThe issue regarding News post creation and image loading has been resolved. All systems are operating normally. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com…2h 6mResolved
Apr 6, 2026Email US System - News Block feature unable to find recently published News Posts**Resolved**: Issues with News Block content availability on Americas system **Summary** Between April 3rd and April 8th, some customers on our Americas system experienced issues when using the News Block within Email…56 minResolved
Mar 30, 2026Email US System - Certain Customers Unable to Receive Test EmailsThe issue is resolved, and all customers are reporting test sends to be working again for all drafts. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case…3h 37mResolved
Mar 28, 2026[App/Intranet] [Global] - [Users are unable to log in via SSO]Incident Update – Resolved The issue affecting SAML-based configurations has been identified and resolved. The impact was less severe than initially anticipated. We observed a temporary degradation in performance in…1h 0mResolved
Mar 25, 2026[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email**Summary** On March 25, 2026, between 4:29pm and 5:29pm \(UTC\), customers on the Americas System experienced a period of severe performance degradation and service unavailability. The issue was identified as a…3h 54mResolved
Feb 26, 2026[App/Intranet/Email] [US System] - Issues in the studio on US System, Sending Emails**Summary** On February 26, 2026, between 19:49 and 20:24 \(UTC\), customers on the US Server experienced issues uploading media files and sending emails containing attachments. The issue was identified and resolved…37 minResolved
Feb 23, 2026App/Intranet/ German System/US System/AU System - Calendar Plugin not loadingThis incident has been resolved.4h 46mResolved
Feb 20, 2026[App/Intranet/E-Mail] [US System] – Service currently unavailable**Postmortem** **Summary** As our investigation of the incident is now complete, we would like to share more details about the issue that occurred on **February 20, 2026, between 12:45 PM CET and 4:17 PM CET** in our…70h 1mResolved
Feb 19, 2026[App/Intranet/Email] [US System] - Degraded performance in App/Intranet & Employee EmailThe issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!191h 40mResolved
Feb 18, 2026[App/Intranet/Email] [US System] – Degraded performance in App/Intranet & Employee EmailThe issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!16h 31mResolved
Feb 13, 2026[Email Modern] [US System/German System] - [Issues with Email Header Image Displaying for Recipients]**Postmortem** **Summary** As our investigation of the incident is now complete, we would like to share more details about the issue that occurred between **February 13, 11:15 AM CEST**, and **February 14, 08:30 AM…4h 13mResolved
Feb 12, 2026[App/Intranet] [German System] - longer loading times## **Summary** Now that our investigation of the incident is complete, we would like to share more details about the issue that occurred between **February 12, 10:45 CET and 12:00 CET**. ## **What happened** A…6h 32mResolved
Feb 5, 2026[App/Intranet] [German System / US System / Asia/Pacific System] - Incorrect Page Update Timestamps**Summary** As our investigation of the incident is now complete, we would like to share more details about the issue that occurred between February 4th, 5:15 PM CET and February 5th, 5:45 PM CET leading to incorrect…-4 minResolved
Jan 26, 2026[App/Intranet/Studio] – platforms may show temporary loading issues when using data connection in Telekom networksThis incident has been resolved. Summary: Our internal systems are fully operational and performing as expected. We understand how important consistent performance is for your work, and we appreciate your patience…934h 24mResolved
Jan 22, 2026[App/Intranet] [German System / US System / Asia/Pacific System] - Issues with CSV import when using commas, quotation marks, or line breaksThe issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!7h 4mResolved
Jan 16, 2026[Email] [German System / US System] - Analytics for recently sent out Emails not shown## Summary As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on **January 16, between 03:00 p.m. and 10:20 p.m. \(CET\)**…1h 22mResolved
Jan 8, 2026[App/Intranet/Email] [German System] - Temporary disruption affecting update and post actions on January 8th, between 6:51 AM CET and 8:45 AM CET**Summary** As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on January 8, between 06:51 a.m. and 08:45 a.m. \(CET\)…0 minResolved
Dec 5, 2025[App/Intranet/Email] [German System / US System] - Platform and Ticket System Outage**Summary:** As our investigation of the incident is complete, we would like to provide details about the outage that occurred between December 5, 2025, 09:53 CET and December 5, 2025, 10:15 CET. **What happened:**…30 minResolved
Nov 25, 2025Page version history not working correctlyThe issue regarding page version history is resolved. Please get in touch with us at support@staffbase.com in case you're still having any problems.4h 3mResolved
Nov 25, 2025[App/Intranet] [German System / US System] - Newly created pages not appearing in studio or search**Summary:** As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on November 24, 2025, between 17:30 CET and November 25…1h 33mResolved
Nov 17, 2025[App/Intranet/Email] [DE System / US System] - Media files partly not loading**Summary:** As our investigation of the incident is complete, we would like to provide details about the outage that occurred between November 17, 2025, 11:00AM and November 18, 2025, 2:00PM \(CET\). **What…168h 38mResolved
Nov 5, 2025[App/Intranet] [German System / US System] - Reactions are misaligned due to custom font issue**Summary:** As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on November 5, 2025, between 08:00 CET and 13:00…7h 38mResolved

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How to Read This Staffbase Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Staffbase acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Staffbase outage in this window ran 38d 22h, against a mean recovery of 2d. If you depend on Staffbase in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.