Is Staffbase Down?

**Summary** On July 14, 2026, between 3:50 PM and 4:59 PM \(CEST\), customers across all systems experienced service interruptions affecting multiple platform features. Our teams successfully identified the cause and restored full service functionality. **What Happened** A recent update introduced an authentication configuration issue that caused several platform features, including page loading, notifications, email, analytics, and link tracking, to return errors. Our team identified the issue and resolved it, restoring normal operations across all affected systems. **Impact** Between 3:50 PM and 4:59 PM \(CEST\) on July 14, 2026, customers on the European, Americas, and Asia/Pacific Systems may have experienced errors accessing pages, notifications, email, analytics, and link tracking features. **Future Improvements** We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com). --- [2026-07-15T10:08:01.365+02:00] (resolved) The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! --- [2026-07-15T09:37:18.162+02:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-07-14T16:54:14.086+02:00] (monitoring) Update: We have deployed a fix for the issue. Functionality has been restored, and we are now monitoring all environments to confirm. We will post a final update once monitoring confirms full stability. --- [2026-07-14T16:21:58.048+02:00] (investigating) Some users may encounter an issue where forms, pages, or other content fail to load and instead display the error message "error.unknown.title". Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

**Summary** On July 9, 2026, between 9:01 AM and 4:06 PM \(CEST\), customers on the Americas System experienced an issue where newly created Staffbase Employee Email drafts, scheduled emails, and sent emails did not appear in their respective list views. Our teams successfully identified the cause and restored full service functionality. **What Happened** A background indexing process responsible for populating email list views stopped functioning correctly, so newly created drafts, scheduled emails, and sent emails were not appearing in their respective lists even though they were saved successfully. Users received confirmation that their content was saved but could not locate it to view, edit, or send. Other regions were not affected. Our team identified the issue and resolved it, restoring normal visibility for all affected content. **Impact** Between 9:01 AM and 4:06 PM \(CEST\) on July 9, 2026, customers on the Americas System may have been unable to locate newly created Staffbase Employee Email drafts, scheduled emails, or sent emails in their list views, even though the content was saved successfully. Previously created content remained visible throughout. No data was lost during this incident. **Future Improvements** We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com). --- [2026-07-10T08:29:28.506+02:00] (resolved) This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help! --- [2026-07-09T16:19:55.866+02:00] (monitoring) We have deployed a fix to resolve the issue affecting new Studio Email drafts in our US environment. Creating and viewing new drafts and templates should now work as expected. We will continue to monitor the systems until we are sure the issue is fully resolved. --- [2026-07-09T16:01:06.284+02:00] (investigating) We are investigating an issue affecting the creation of new Studio Email drafts and templates in our US environment. When creating a new draft, you may see a successful save confirmation, but the draft does not appear in your Drafts list afterward. Existing drafts and previously sent emails are not affected. Customers hosted in our EU environment are not affected. Our team is actively working to identify and resolve the cause. We will post an update as soon as we have more information.

**Summary** On July 8, 2026, between 7:06 AM and 2:05 PM \(CEST\), customers on the European System experienced incorrect unread indicators on certain menu items, such as news pages and folders. Our teams successfully identified the cause and restored full service functionality. **What Happened** A recent update caused unread indicators on certain menu items, such as news pages and folders, to display incorrect information for some users. Some menu items continued to show unread counts for content that was no longer visible, while others stopped displaying an indicator at all. Our team identified the issue and resolved it, restoring accurate unread indicators for affected menu items. The Americas and Asia/Pacific Systems were also monitored as a precaution, and no impact was observed for customers in those regions. **Impact** Between 7:06 AM and 2:05 PM \(CEST\) on July 8, 2026, customers on the European System may have seen unread indicators on certain menu items, such as news pages and folders, that did not reflect current content, in some cases showing counts that could not be cleared or no indicator at all. No data was lost during this incident. **Future Improvements** We will implement additional checks for the display of menu unread indicators and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com). --- [2026-07-09T13:43:05.352+02:00] (resolved) The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help! --- [2026-07-08T14:13:54.681+02:00] (monitoring) Update: We have deployed a fix for the issue that prevented unread notifications to properly update. Functionality has been restored, and we are now monitoring all environments to confirm. We will post a final update once monitoring confirms full stability. --- [2026-07-08T12:18:34.476+02:00] (investigating) Affected feature: Menu Notifications Some users may experience an issue where the unread notification count does not update correctly in the notification menu. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.