StartMail Outage History
18 incidents recorded over the last 365 days, 5 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded StartMail Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 5, 2026 | Planned maintenanceThis Thursday November 5, between 9:00-11:00 CET / 3:00am-5:00am EST we will be performing maintenance on our servers to ensure the continued security and stability of StartMail. During this time you may experience… | 2h 0m | Scheduled |
| Oct 9, 2026 | StartMail currently unavailableAll systems have been running stable for over an hour now, so we are marking this issue to be resolved. Thanks for your patience, and once again our apologies for any inconvenience this may have caused. Please reach out… | 12h 58m | Resolved |
| Oct 8, 2026 | Performance degradationOne of our servers needed a reboot after an overload condition. This affected webmail and IMAP access for approximately one in eight users. Our engineers were alerted and responded quickly. Service was restored within… | -1514 min | Resolved |
| Oct 8, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 20, 2026 | Server and network maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 20, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jul 9, 2026 | Planned storage maintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jul 7, 2026 | Instability sending & receiving emailA configuration issue caused instability for sending and receiving email. The issue was resolved a few minutes ago and the system was affected for almost an hour, from 09:30 AM UTC to 10:30 AM UTC. That's 05:30 AM to… | -28 min | Resolved |
| Jul 2, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jun 4, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Apr 2, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Mar 5, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Feb 12, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jan 8, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Dec 4, 2025 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Nov 18, 2025 | Images not loading on the public websiteThis incident has been resolved. | 21 min | Resolved |
| Nov 17, 2025 | Vault server outageA sub-system got overloaded leading to people not being able to log in. The situation has been resolved now. This affected about 10% of users from approximately 13:44 New York time up to 14:03. | 11 min | Resolved |
| Nov 6, 2025 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next StartMail incident opens instead, at the point where knowing still changes what you do.
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How to Read This StartMail Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before StartMail acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single StartMail outage in this window ran 12h 58m, against a mean recovery of 2h 24m. If you depend on StartMail in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.