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Is Sumsub Down?

SaaSLive status, outages, and incident history

No. Sumsub is up right now.

Every monitored Sumsub system is operational as of August 11, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 34m agoLive, rechecked every 60s
Start monitoring SumsubOfficial Sumsub status page
How we know: the official Sumsub status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

Sumsub Component Status

The main Sumsub systems on this page. All 10 are operational right now.

10operational
EU » API
Operational
EU » MobileSDK
Operational
EU » WebSDK
Operational

7 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking SGP » API, SGP » MobileSDK, SGP » WebSDK, Support Systems, UAE » API, UAE » MobileSDK, UAE » WebSDK.

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Component statuses may change independently during partial outages.

Recent Sumsub Outages & Incidents

Incident history from the official Sumsub status page, including resolution updates.

Uptime history4 days observed
Aug 8100.00% averageAug 11
Performance Degradation: AML ScreeningResolved Jul 20, 2026 · 1h 14mResolved

The intermittent issue has been fully resolved. Systems have been operating without issue for over 30 minutes. All applicants affected during the brief degradation window were automatically re-screened and processed successfully. All AML screening services are now functioning normally. --- [2026-07-20T16:07:51.731Z] (monitoring) Errors are occurring sporadically, and overall error counts remain low; most applicant screenings are processing normally. Applicants affected during this window are being automatically re-screened by our system to ensure processing is completed. --- [2026-07-20T15:55:03.701Z] (monitoring) We are continuing to monitor for any further issues. --- [2026-07-20T15:52:41.572Z] (monitoring) We are currently monitoring intermittent issues with our AML screening provider, ComplyAdvantage. Customers utilizing the default ComplyAdvantage CSOM service may experience delays or errors with AML Screening, which could temporarily increase overall applicant verification times. The service has experienced brief spikes in errors since 14:52 UTC, followed by temporary recovery. While the system is currently functioning normally, we are actively monitoring the situation closely and will provide updates as needed.

SDK Initialization FailuresResolved Jul 14, 2026 · -84 minResolved

Between 07:02 and 07:15 UTC, some users may have encountered a 403 Forbidden error when initializing the SDK, which prevented applicant verification requests from being processed. The root cause of the issue is related to developed feature misconfiguration that caused the feature to be applied more broadly than intended. Our monitoring systems detected the unexpected behavior, and the change was disabled within several minutes We identified the underlying issue and implemented a fix. The issue has been fully resolved. This incident is being reported retrospectively for transparency.

Limited TM creation failures due to invalid full name dataResolved Jun 3, 2026 · -152 minResolved

We identified and resolved an issue that caused TM creation requests to return 400 errors when the transaction included an invalid full name. This affected only a limited number of transactions where the full name value was incorrect. Transactions with valid full name data were not impacted. As the affected requests failed validation before transaction creation, no affected transactions were created in our system. Affected transactions need to be recreated by the client. This incident is being reported retrospectively for transparency. UTC time: 8:08 - 9:05

Live Sumsub Outage Reports

Problems reported by engineers using Sumsub. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Sumsub problems reported yet.

Something wrong with Sumsub on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Sumsub

Sumsub exposes 13 monitored components on its status page at status.sumsub.com — API, MobileSDK and WebSDK among them. Follow Sumsub downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured Sumsub uptime at 100.00%. Response times, incident history, and SLA tracking for Sumsub are available on the PulsAPI dashboard.

Sumsub Status FAQ

Is Sumsub down right now?

PulsAPI checks Sumsub every 60 seconds. The verdict at the top of this page comes from the latest poll of the official Sumsub status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if Sumsub is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Sumsub recovers.

How do I check Sumsub uptime history?

PulsAPI tracks Sumsub uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for Sumsub.

How fast does PulsAPI detect Sumsub outages?

PulsAPI polls the official Sumsub status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual Sumsub components?

Yes. PulsAPI monitors 10 individual Sumsub components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Sumsub goes down?

Yes. Create a PulsAPI account and subscribe to Sumsub. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever Sumsub status changes.

How do I report an issue with Sumsub to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Sumsub problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Sumsub?

Yes. PulsAPI's Starter plan includes up to 10 monitored services with email alerts, and the 30-day free trial requires no credit card. You can monitor Sumsub alongside up to 9 other services at pulsapi.com/signup.

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