Is VTEX Down?

Maintenance has started --- [2026-10-26T19:01:24Z] (maintenance_scheduled) **Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC** We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners.

This incident has been resolved. We will provide further information in a public incident report. **Summary** On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront. This incident was triggered by an internal service update. We mitigated its impact by implementing a fix for the Pricing module and correcting all affected price changes. Our sales flow was not affected during this incident. We apologize for any inconvenience this may have caused. --- [2026-10-27T21:00:47Z] (monitoring) The fix for the issue in our Pricing module has been implemented, and new price changes are now being reflected on the storefront. Prices changed since midnight are still being updated, and our incident response team is still working to bring them up to date. Our incident response team is monitoring to ensure normal platform behavior is fully reestablished. We will send an additional update once the correction of affected prices has been completed. --- [2026-10-27T20:10:18Z] (monitoring) The fix for the issue in our Pricing module has been implemented, and new price changes are now being reflected on the storefront. Prices changed since midnight are still being updated, and our incident response team is still working to bring them up to date. Our incident response team is monitoring to ensure normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. --- [2026-10-27T19:21:08Z] (monitoring) The fix for the issue in our Pricing module has been implemented, and new price changes are now being reflected on the storefront. Prices changed since midnight are still being updated, and our incident response team is still working to bring them up to date. Our incident response team is monitoring to ensure normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. --- [2026-10-27T18:50:17Z] (monitoring) The fix for the issue in our Pricing module has been implemented, and new price changes are now being reflected on the storefront. Prices changed since midnight are still being updated, and our incident response team is working to bring them up to date. Our incident response team is monitoring to ensure normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. --- [2026-10-27T18:22:32Z] (identified) We have identified an issue with our Pricing module, where price changes are not being reflected on the storefront. Our incident response team estimates that the fix will be implemented in the next 20 minutes. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Maintenance has started --- [2026-10-22T18:47:28Z] (maintenance_scheduled) **Scheduled for Oct 27, 2026 at 03:00 - 04:00 UTC** We will work on improvements to our platform that require controlled interruptions in Payments. As we upgrade the databases supporting payment cards and payment gateway, some stores might experience brief periods of unavailability. During these periods, saving payment cards and purchases made with credit, debit, cobranded, and private label cards may be affected. Post-purchase operations such as captures, cancellations, and refunds may also be temporarily affected. Checkout completion is not expected to be impacted, and other payment methods should remain unaffected. Outside of these periods, no impact is expected. This is required to keep our platform on a supported database version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners.