Supermetrics Outage History

29 incidents recorded over the last 365 days, 28 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Supermetrics status100.00% uptime history

Every Recorded Supermetrics Incident

Supermetrics incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 22, 2026Security Advisory: PHP Vulnerabilities, October 21, 2026Following a period of extensive monitoring and confirming the vulnerabilities have been fully patched, we are closing this incident. All services are operating normally. There is no indication that customer data has…268h 17mResolved
Aug 26, 2026Service disruption: Supermetrics Studio, August 26th, 2026Resolved - This incident has been resolved. We've deployed a fix, and saving boards is now working normally again. If you're still experiencing any issues saving boards, please refresh your browser and try again, or…0 minResolved
Aug 26, 2026Service disruption: Supermetrics Studio, August 26th, 2026This incident has been resolved. We've deployed a fix, and saving boards is now working normally again. If you're still experiencing any issues saving boards, please refresh your browser and try again, or reach out to…59 minResolved
Aug 21, 2026Supermetrics Hub access disruptionThe issue with the Supermetrics Hub (hub.supermetrics.com) has been resolved. Login and access are now working normally. We apologize for the inconvenience and thank you for your patience.1h 0mResolved
Aug 6, 2026Service disruption: Shopify connector, August 6th, 2026This incident has been resolved. Our fix has been confirmed to work and is fully deployed. Thank you for your patience while we worked through this.22h 37mResolved
Jul 30, 2026Service disruption: Data Studio, July 30, 2026Our team has monitored the deployed fix and the issue is now resolved for Data Studio connectors. If you have any questions or are still experiencing issues, please contact our support team.1h 33mResolved
Jul 28, 2026Degraded performance with the Yahoo DSP connectorWe have deployed a fix and seen system metrics return to normal. This incident is now resolved.1h 20mResolved
Jul 24, 2026Service disruption: Google Sheets scheduled refreshes, July 24, 2026We've deployed a fix for the issue affecting scheduled Google Sheets refreshes and have confirmed that refreshes are completing normally. The root cause was identified as increased latency for triggers scheduling, which…106h 41mResolved
Jul 16, 2026Service maintenance: Custom Data Import, Thursday July 16th, 2026The scheduled maintenance has been completed.1h 0mScheduled
Jun 3, 2026Service disruption: Shopify, June 3, 2026After monitoring the situation and confirming the fix on Shopify's end, we're happy to report this issue is now resolved. If you're still experiencing any problems, please do not hesitate to reach out to our Support…14h 55mResolved
May 21, 2026Service disruption: The Trade Desk, May 21, 2026Following a 24-hour monitoring period, we're no longer seeing any issues with The Trade Desk connector, and the previously reported errors are no longer occurring. We're considering this incident fully resolved. If…24h 15mResolved
May 20, 2026Service disruption: LinkedIn Ads, May 20, 2026LinkedIn has resolved the issue on their end, and we have noted system metrics have returned to normal. This issue is now resolved.6h 38mResolved
May 20, 2026Service disruption: Power BI, May 20, 2026Following 24 hours of close monitoring, we're seeing a consistently high success rate and no further occurrences of the issue. We're considering this incident fully resolved. If you're still experiencing any related…26h 41mResolved
Apr 22, 2026Service disruption: BigQuery, April 22, 2026This incident has been resolved.4h 5mResolved
Apr 17, 2026Service disruption: X Ads, April 17, 2026While we are still working with X to resolve some known issues, the X Ads connector is stable enough to consider this resolved. If you are affected by the known issues - such as demographic segments or reach fields not…1098h 32mResolved
Apr 10, 2026Service disruption: X Organic April 10, 2026We are writing to confirm that the technical issue with X Organic connector has now been resolved. After our continued monitoring and follow-up with X, we can confirm the issue has been addressed on their end. Our…2472h 53mResolved
Apr 2, 2026Increased error rates with X Ads connectorThis incident is now resolved.3h 55mResolved
Apr 2, 2026Service disruption in Google Sheets and Looker StudioGoogle has resolved the issue and we've seen system performance return to normal. This incident is now resolved.28h 59mResolved
Mar 26, 2026Service disruption: X Organic March 26, 2026Following a period of monitoring, we’re pleased to confirm that the X Organic connector has fully recovered and is operating normally. We sincerely appreciate your patience and understanding while we worked to resolve…96h 11mResolved
Mar 23, 2026Shopify Connector - Degraded PerformanceWe're pleased to confirm that the issue affecting the Shopify connector has been resolved. We sincerely appreciate your patience and understanding while we worked to resolve the issue. If you have any questions or…237h 13mResolved
Mar 20, 2026Service disruption: Looker Studio, March 20, 2026The issue causing "Address Unavailable" errors in Looker Studio dashboards has been resolved. Our engineering team identified the root cause, applied a fix, and has confirmed full stability through monitoring. If you…3h 9mResolved
Mar 6, 2026Service disruption: Supermetrics Hub, March 6th, 2026The performance degradation affecting Supermetrics Hub has been resolved. Users should no longer experience slowness when accessing the platform. We apologize for any inconvenience this may have caused. Thank you for…8 minResolved
Mar 4, 2026Service Disruption: Instagram Insights, March 4th, 2026The issue affecting the Instagram Insights data source appears to be resolved and the situation has stabilized. Although we have not yet heard back from Meta regarding the bug ticket submitted yesterday, we've monitored…47h 14mResolved
Feb 3, 2026Service disruption: Google Analytics 4, February 3, 2026Following a period of extended monitoring, we can confirm that all systems have returned to normal and no further errors have been detected. We sincerely apologize for any inconvenience this may have caused. Should you…47h 4mResolved
Jan 26, 2026Service Disruption: Supermetrics Website (Pricing Page), January 26th, 2026We are pleased to inform you that the issue affecting our Pricing Page has been resolved. You can now view pricing information and purchase Supermetrics subscriptions as usual. We apologize for any inconvenience this…37 minResolved
Jan 26, 2026Service Disruption: Google Analytics 4, January 26th, 2026We are pleased to share a confirmed workaround for this issue: re-running your query with a reduced date range and removing today’s date from the range. This helps resolve this permission-related issue with our Google…26h 49mResolved
Dec 10, 2025Service disruption: Custom Data Import, December 10, 2025The issue causing import failures has now been resolved. Since some files were not processed during the interruption, you may need to recover those files. To do this, please log in to the Supermetrics Hub and open…42 minResolved
Dec 5, 2025Service Disruption: Service Outage due to Cloudfare incident, December 5th, 2025Cloudflare has confirmed that their fix is working and that the incident has been resolved. You can find more details on Cloudflare's incident on their status page here…6h 58mResolved
Nov 18, 2025Service disruption: Impacted services due to Cloudflare incident, November 18, 2025This matter is now considered resolved, and performance is fully restored. Thank you for your patience and understanding.19h 0mResolved

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How to Read This Supermetrics Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Supermetrics acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Supermetrics outage in this window ran 103d, against a mean recovery of 6d 13h. If you depend on Supermetrics in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.